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Posted to infrastructure-issues@apache.org by "David Nalley (JIRA)" <ji...@apache.org> on 2015/08/01 23:00:04 UTC

[jira] [Created] (INFRA-10067) Pending close drops tickets visibility.

David Nalley created INFRA-10067:
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             Summary: Pending close drops tickets visibility. 
                 Key: INFRA-10067
                 URL: https://issues.apache.org/jira/browse/INFRA-10067
             Project: Infrastructure
          Issue Type: Bug
          Components: JIRA
            Reporter: David Nalley
            Assignee: Tony Stevenson


The auto close routine is causing an interesting effect. When an issue goes into 'Pending Closed' as a _RESOLUTION_, it essentially becomes invisible, because all of the normal ways to view tickets look for 'Unresolved' as a status. Even if someone changes the _STATUS_  to 'Waiting for Infra', the ticket remains invisible, because all of the Jira tooling is looking for Unresolved as a _RESOLUTION_.  

If we can't fix this quickly, lets disable the auto close routine, until we can figure it out. 



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