[jira] [Comment Edited] (INFRA-7013) Request Atlassian Service Desk for JIRA

["Nicholas Muldoon (JIRA)" <ji...@apache.org>]

    [ https://issues.apache.org/jira/browse/INFRA-7013?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=13827876#comment-13827876 ] 

Nicholas Muldoon edited comment on INFRA-7013 at 11/20/13 5:33 PM:
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UPDATE: removing wiki markup.

Morning Tony,

Most of the Service Desk's we've set up at Twitter thus far are fairly simple:
* a button for each of the main components in a given project, this field is hidden on the form,
* most buttons use the Bug issue type, and
* they have the Summary, Description and Priority field on the form

For example: Screen Shot 2013-11-20 at 9.24.09 AM.png

The SLA's that Chris Lambert refers to are set up based upon the Atlassian doco: https://confluence.atlassian.com/display/SERVICEDESK/Reporting+on+SLAs

For example: Screen Shot 2013-11-20 at 9.26.08 AM.png

Finally, for the reports we have one chart for each SLA and sometimes there are multiple series on the chart. For example: Screen Shot 2013-11-20 at 9.29.56 AM.png

Blocker series setup: Screen Shot 2013-11-20 at 9.30.20 AM.png

If you need a hand let me know.

Cheers,
Nicholas Muldoon
https://twitter.com/njm


was (Author: njm):
Morning [~pctony],

Most of the Service Desk's we've set up at Twitter thus far are fairly simple:
* a button for each of the main components in a given project, this field is hidden on the form,
* most buttons use the Bug issue type, and
* they have the Summary, Description and Priority field on the form

For example:
!Screen Shot 2013-11-20 at 9.24.09 AM.png!

The SLA's that [~clambert] refers to are set up based upon [the Atlassian doco|https://confluence.atlassian.com/display/SERVICEDESK/Reporting+on+SLAs], for example:

!Screen Shot 2013-11-20 at 9.26.08 AM.png!

Finally, for the reports we have one chart for each SLA and sometimes there are multiple series on the chart. For example:

!Screen Shot 2013-11-20 at 9.29.56 AM.png!

Blocker series setup:
!Screen Shot 2013-11-20 at 9.30.20 AM.png!

If you need a hand let me know.

Cheers,
[Nicholas Muldoon|https://twitter.com/njm]

> Request Atlassian Service Desk for JIRA
> ---------------------------------------
>
>                 Key: INFRA-7013
>                 URL: https://issues.apache.org/jira/browse/INFRA-7013
>             Project: Infrastructure
>          Issue Type: New Feature
>          Components: JIRA
>            Reporter: Chris Lambert
>            Assignee: Tony Stevenson
>         Attachments: Screen Shot 2013-11-20 at 9.24.09 AM.png, Screen Shot 2013-11-20 at 9.26.08 AM.png, Screen Shot 2013-11-20 at 9.29.56 AM.png, Screen Shot 2013-11-20 at 9.30.20 AM.png
>
>
> We're using [Service Desk|https://www.atlassian.com/software/jira/service-desk] feature here at Twitter, and it's pretty awesome.  Any chance we could have it installed here at Apache?  It's a great tool for helping devs keep track of work.



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