Professional Support

[Pat Chang - 1973 <pa...@gmail.com>]

Hello,

Does the Mina team offer professional support. i.e. paid support?

This kind of support is critical for most of our paid clients to feel
confident to adopt mina as they would be convinced that support is
available.

Pat
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Re: Professional Support

[Robert Burrell Donkin <ro...@gmail.com>]

On 9/7/07, Mike Heath <mh...@apache.org> wrote:
> The Apache MINA team itself does not provide any professional
> consulting.  This is not a service offered by the Apache Software
> Foundation.  That does not mean that members of the Apache MINA team
> cannot provide professional service.  However, I'm not aware of any MINA
> contributors who are currently providing professional MINA support.
> This may be something we look into as MINA gains in popularity.

true

<snip>

> > We would be making a commitment to using Mina to our client. Client usually
> > insist on a support policy, especially from open source projects as they
> > have IT policies that they have to adhere to. I think, all large clients
> > will expect that.

the apache software foundation is a charity. we use a different model
from many newer open source projects which are backed and funded by an
associated professional services company. apache creates software for
the public good through open development. apache does not provide
professional support.

instead, a rich ecology of downstream companies exists to support our
software. given the high level of uptake of apache software amongst
the world's blue chip companies, this model seems to work ok.

> > Secondly I am afraid we, nor does the client, have a great technology team
> > and we will need some guidance along the way. I am sure there would be other
> > similar clients who would need such a service.

IIRC there are contractors amongst the mina contributors

> > Paid support will help many IT decision makers decide on a technology
> > confidently.

many of the professional support companies which support apache
products would be willing to provide support for MINA on request

- robert

Re: Professional Support

[Mike Heath <mh...@apache.org>]

The Apache MINA team itself does not provide any professional 
consulting.  This is not a service offered by the Apache Software 
Foundation.  That does not mean that members of the Apache MINA team 
cannot provide professional service.  However, I'm not aware of any MINA 
contributors who are currently providing professional MINA support. 
This may be something we look into as MINA gains in popularity.

-Mike

Pat Chang - 1973 wrote:
> Hi,
> 
> Can someone from the Mina team respond to our question please?
> 
> We would be making a commitment to using Mina to our client. Client usually
> insist on a support policy, especially from open source projects as they
> have IT policies that they have to adhere to. I think, all large clients
> will expect that.
> 
> Secondly I am afraid we, nor does the client, have a great technology team
> and we will need some guidance along the way. I am sure there would be other
> similar clients who would need such a service.
> 
> Paid support will help many IT decision makers decide on a technology
> confidently. Someone from the team please advise / respond,
> Pat
> 
> 
> Pat Chang - 1973 wrote:
>> Hello,
>>
>> Does the Mina team offer professional support. i.e. paid support?
>>
>> This kind of support is critical for most of our paid clients to feel
>> confident to adopt mina as they would be convinced that support is
>> available.
>>
>> Pat
>>
> 

Re: Professional Support

[Pat Chang - 1973 <pa...@gmail.com>]

Hi,

Can someone from the Mina team respond to our question please?

We would be making a commitment to using Mina to our client. Client usually
insist on a support policy, especially from open source projects as they
have IT policies that they have to adhere to. I think, all large clients
will expect that.

Secondly I am afraid we, nor does the client, have a great technology team
and we will need some guidance along the way. I am sure there would be other
similar clients who would need such a service.

Paid support will help many IT decision makers decide on a technology
confidently. Someone from the team please advise / respond,
Pat


Pat Chang - 1973 wrote:
> 
> Hello,
> 
> Does the Mina team offer professional support. i.e. paid support?
> 
> This kind of support is critical for most of our paid clients to feel
> confident to adopt mina as they would be convinced that support is
> available.
> 
> Pat
> 

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