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Posted to issues@openoffice.apache.org by bu...@apache.org on 2014/08/13 10:04:40 UTC
[Issue 125420] New: Open Office 4.1.0 crashes every time opening
specific docx document
https://issues.apache.org/ooo/show_bug.cgi?id=125420
Issue ID: 125420
Issue Type: DEFECT
Summary: Open Office 4.1.0 crashes every time opening specific
docx document
Product: Writer
Version: 4.1.0
Hardware: PC
OS: Windows 8
Status: UNCONFIRMED
Severity: major
Priority: P3
Component: open-import
Assignee: issues@openoffice.apache.org
Reporter: kajala@gmail.com
Created attachment 83820
--> https://issues.apache.org/ooo/attachment.cgi?id=83820&action=edit
docx crashing OpenOffice 4.1.0 when opened in file explorer
I have had lot of crash problems with Win8.1 + OpenOffice 4.1.0. For example
attached docx document cashes every time opening it from Windows file explorer
via double click. HOWEVER, it does crash only when opening it in file explorer.
If I start OO Writer first, and then open it from the menu, it works fine.
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[Issue 125420] Open Office 4.1.0 crashes every time opening specific
docx document from Windows Explorer
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125420
--- Comment #12 from Swami <ma...@gmail.com> ---
Confirm that I have the same problem on Office Libre as well as Open Office,
only on Windows 8 computers, and it happens even with native formats, created
on other computers (like .odt); not only .doc and .docx formats. But it doesn't
happen with every file; can't say exactly what are the defining characteristics
of the problem files.
Obviously the problem involves Windows 8. Could it be that the way Explorer
"hands off" a double-clicked file to OL is different in Windows 8?
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[Issue 125420] Open Office 4.1.0 crashes every time opening specific
docx document
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125420
oooforum <oo...@free.fr> changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |oooforum@free.fr
--- Comment #1 from oooforum <oo...@free.fr> ---
Don't reproduce with AOO 4.1.0 FR and Win7 x64 Pro.
Your file opens with no problem.
Did you try to reset your profile?
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[Issue 125420] Open Office 4.1.0 crashes every time opening specific
docx document from Windows Explorer
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125420
--- Comment #6 from vgarciaambro2014@my.fit.edu ---
Additional information: I opened the doc via Writer menu and saved that
document in both .doc and .odt. The new files now open fine, even via Windows
Explorer.
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[Issue 125420] Open Office 4.1.0 crashes every time opening specific
docx document from Windows Explorer
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125420
Marc Beaudoin <ma...@csp.qc.ca> changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |marc.beaudoin@csp.qc.ca
--- Comment #7 from Marc Beaudoin <ma...@csp.qc.ca> ---
Same problem here, OpenOffice Writer 4.1.0 using Windwos 8.1 Pro. If it
matters, we are in a Canadian French environment.
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[Issue 125420] Open Office 4.1.0 crashes every time opening specific
docx document from Windows Explorer
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125420
--- Comment #13 from Swami <ma...@gmail.com> ---
(In reply to Swami from comment #12)
> Confirm that I have the same problem on Office Libre as well as Open Office,
> only on Windows 8 computers, and it happens even with native formats,
> created on other computers (like .odt); not only .doc and .docx formats. But
> it doesn't happen with every file; can't say exactly what are the defining
> characteristics of the problem files.
>
> Obviously the problem involves Windows 8. Could it be that the way Explorer
> "hands off" a double-clicked file to OL is different in Windows 8?
Moreover, my experience is not that OO and OL crash exactly; an OO process
opens, and goes on cranking without opening the file. If one closes this
process via the Task Manager, the remaining Open Office processes (like other
open documents) continue to function normally.
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[Issue 125420] Open Office 4.1.0 crashes every time opening specific
docx document from Windows Explorer
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125420
vgarciaambro2014@my.fit.edu changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |vgarciaambro2014@my.fit.edu
--- Comment #5 from vgarciaambro2014@my.fit.edu ---
I could reproduce this error on Windows 8.1 + Open Office 4.1.1.
Exactly same problem: only crashes if opened from Windows Explorer. Fresh
install (Installed Open Office just to test this bug)
Problem signature:
Problem Event Name: BEX
Application Name: soffice.bin
Application Version: 4.0.9774.500
Application Timestamp: 53d77a01
Fault Module Name: MSVCR90.dll
Fault Module Version: 9.0.30729.8387
Fault Module Timestamp: 51ea24a5
Exception Offset: 0006ccd5
Exception Code: c0000417
Exception Data: 00000000
OS Version: 6.3.9600.2.0.0.256.103
Locale ID: 1033
Additional Information 1: 517c
Additional Information 2: 517caf851c2c79ae668b93536ea0e2ed
Additional Information 3: fcc4
Additional Information 4: fcc4a2a086653bde4c0b3abfd4830581
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[Issue 125420] Open Office 4.1.0 crashes every time opening specific
docx document
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125420
--- Comment #3 from Jani Kajala <ka...@gmail.com> ---
never had these crash issues on Win7, so somehow this is related to Win8
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[Issue 125420] Open Office 4.1.0 crashes every time opening specific
docx document from Windows Explorer
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125420
Karthik Narayanan Sockalingam <ka...@me.com> changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |karthikacmilan@me.com
--- Comment #9 from Karthik Narayanan Sockalingam <ka...@me.com> ---
Replicating Bug -
Trying to replicate the bug, but was unable to do it.
I tried downloading a random .docx document and i tried to open. It opens
without any issues on my Windows 7 Open Office 4.1.0. This bug could be related
to windows 8.
I followed the same procedures but was unable to replicate the bug.
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[Issue 125420] Open Office 4.1.0 crashes every time opening specific
docx document from Windows Explorer
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125420
Oliver-Rainer Wittmann <or...@apache.org> changed:
What |Removed |Added
----------------------------------------------------------------------------
Summary|Open Office 4.1.0 crashes |Open Office 4.1.0 crashes
|every time opening specific |every time opening specific
|docx document |docx document from Windows
| |Explorer
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[Issue 125420] Open Office 4.1.0 crashes every time opening specific
docx document from Windows Explorer
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125420
oooforum <oo...@free.fr> changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |mahayogananda@gmail.com
--- Comment #11 from oooforum <oo...@free.fr> ---
*** Issue 125829 has been marked as a duplicate of this issue. ***
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[Issue 125420] Open Office 4.1.0 crashes every time opening specific
docx document from Windows Explorer
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125420
--- Comment #14 from Swami <ma...@gmail.com> ---
I solved this problem finally on my computer, using the "troubleshoot
compatibility" option.
Navigate to soffice.exe.
right-click, select "troubleshoot compatibility"
Click "try recommended settings".
Windows does something.
Accept the changes.
Now I can open any file by clicking from explorer.
While there may still be a compatibility problem with OL and Windows 8, at
least I am not suffering from it anymore.
Thanks.
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[Issue 125420] Open Office 4.1.0 crashes every time opening specific
docx document from Windows Explorer
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125420
--- Comment #10 from Marc Beaudoin <ma...@csp.qc.ca> ---
It does not happen on every single file, but I am unable to pinpoint what kind
of .docx files causes the crash.
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[Issue 125420] Open Office 4.1.0 crashes every time opening specific
docx document
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125420
--- Comment #2 from Jani Kajala <ka...@gmail.com> ---
yep deleted the whole folder, but didn't affect anything. tried also reboot,
etc., but same result. the file works if opened from oo writer menu, though.
Problem signature:
Problem Event Name: BEX
Application Name: soffice.bin
Application Version: 4.0.9764.500
Application Timestamp: 534d34f6
Fault Module Name: MSVCR90.dll
Fault Module Version: 9.0.30729.8387
Fault Module Timestamp: 51ea24a5
Exception Offset: 0006ccd5
Exception Code: c0000417
Exception Data: 00000000
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 517c
Additional Information 2: 517caf851c2c79ae668b93536ea0e2ed
Additional Information 3: b819
Additional Information 4: b819753b3d24aba0df593c9f1aefb909
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[Issue 125420] Open Office 4.1.0 crashes every time opening specific
docx document from Windows Explorer
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125420
--- Comment #4 from Oliver-Rainer Wittmann <or...@apache.org> ---
I was not able to reproduce the described defect under Windows 8.1 Enterprise
running in a VM using AOO 4.1.0
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[Issue 125420] Open Office 4.1.0 crashes every time opening specific
docx document from Windows Explorer
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125420
--- Comment #8 from Marc Beaudoin <ma...@csp.qc.ca> ---
Both OpenOffice 4.1.0 and 4.1.1 seems to have the issue.
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[Issue 125420] Open Office 4.1.0 crashes every time opening specific
docx document from Windows Explorer
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125420
Oliver-Rainer Wittmann <or...@apache.org> changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |orw@apache.org
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