Protection.Outlook.Com

[Jared Hall <ja...@jaredsec.com>]

I ported my physical server to a Linode instance and have been trying to 
get Microsoft to de-list my IP address from their blacklist for four 
weeks now; ticket SRX1517586366ID.  Four freakin' weeks.

Does anybody here have a better method to get removed from their blacklist?

Thanks,

Jared

Re: Protection.Outlook.Com

[Dominic Raferd <do...@timedicer.co.uk>]

You can check the ip status by registering it at Microsoft’s Smart 
Network Data Service 
<https://sendersupport.olc.protection.outlook.com/snds/> (you probably 
did this already). You might have to contact your VPS provider to get 
/*them*/ to escalate any problem (as it is their ip space), and they 
might have to escalate it twice (once via Microsoft automated service, 
2nd time via human).

Microsoft do clear these false positives in my experience. By contrast 
your provider (tbi.net) blocks emails from my mailserver ip - and 
doesn't offer any way to correct it.

On 04/02/2021 13:59, Jared Hall wrote:
> I ported my physical server to a Linode instance and have been trying 
> to get Microsoft to de-list my IP address from their blacklist for 
> four weeks now; ticket SRX1517586366ID.  Four freakin' weeks.
>
> Does anybody here have a better method to get removed from their 
> blacklist?
>
> Thanks,
>
> Jared

Re: Protection.Outlook.Com

[Jared Hall <ja...@jaredsec.com>]

On 2/4/2021 9:30 AM, Kevin A. McGrail wrote:
>
> On 2/4/2021 8:59 AM, Jared Hall wrote:
>> I ported my physical server to a Linode instance and have been trying 
>> to get Microsoft to de-list my IP address from their blacklist for 
>> four weeks now; ticket SRX1517586366ID.  Four freakin' weeks.
>>
>> Does anybody here have a better method to get removed from their 
>> blacklist? 
>
> I love Microsoft's technology and I know some people who work really 
> hard there but they have a massive scaling issue.
>
> If you opened a ticket, that is the method. Did you submit the IPs and 
> then get a follow-up email asking for more information? Did they get 
> you a response on what they planned to do?  It's normally that 1-2-3 
> step and if you missed the email after the ticket is open for more 
> information, it's not going to move anywhere.
>
>
> Regards,
> KAM
>
Thanks.  Yes, I went through that process 1, 2, 3, and 4, times now.  I 
would get a "Mitigation is not possible" response.  Shortly after 
posting here I did get a message from them saying that they are working 
with their escalation team.   I got another message a couple of hours 
ago that it is fixed now and should be replicated in 24-48 hours.
Funny thing is, I was getting mail to my Hotmail address fine from my 
server.  And their SNDS program, which they want you to join, reported 
no problems with my IP addresses.  We shall see.

Jared

Re: Protection.Outlook.Com

["Kevin A. McGrail" <km...@apache.org>]

On 2/4/2021 8:59 AM, Jared Hall wrote:
> I ported my physical server to a Linode instance and have been trying 
> to get Microsoft to de-list my IP address from their blacklist for 
> four weeks now; ticket SRX1517586366ID.  Four freakin' weeks.
>
> Does anybody here have a better method to get removed from their 
> blacklist? 

I love Microsoft's technology and I know some people who work really 
hard there but they have a massive scaling issue.

If you opened a ticket, that is the method. Did you submit the IPs and 
then get a follow-up email asking for more information? Did they get you 
a response on what they planned to do?  It's normally that 1-2-3 step 
and if you missed the email after the ticket is open for more 
information, it's not going to move anywhere.


Regards,
KAM