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Posted to issues@openoffice.apache.org by bu...@apache.org on 2015/11/01 23:38:48 UTC

[Issue 126623] New: AOO 4.1.2 Mac 10.11.1 - Crash during mailing procedure

https://bz.apache.org/ooo/show_bug.cgi?id=126623

          Issue ID: 126623
        Issue Type: DEFECT
           Summary: AOO 4.1.2 Mac 10.11.1 - Crash during mailing procedure
           Product: Writer
           Version: 4.1.2
          Hardware: Mac
                OS: Mac OSX, 10.10
            Status: UNCONFIRMED
          Severity: normal
          Priority: P5
         Component: printing
          Assignee: issues@openoffice.apache.org
          Reporter: cemonadresse@orange.fr

Hi 

Using successfully this procedure on AOO 4.1.1 / MacOS 10.11.1 :
1- Opening and saving a letter template ;
2- File > Print > Print a form ;
3- Windows "Mailing" comes ;
4- Selecting recipients (marked records + Printer) > OK ;
5- Windows "Print" comes ;
6- Print.

After AOO 4.1.2 install (profile purging) : crash at step 3.
- Windows "Mailing" doesn't appear.
- Pushing F4 to call Data Base > Zone comes but is empty.
- Pushing again F4 > multicolored wheel > Force out.
OR
- File > Close > multicolored wheel > Force out.

No recovery.


Could your check ?

Thanks

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[Issue 126623] Application hangs during mailing procedure

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=126623

Marcus <ma...@apache.org> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
   Target Milestone|---                         |4.1.3

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[Issue 126623] Application hangs during mailing procedure

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=126623

--- Comment #14 from tintin60 <ce...@orange.fr> ---
HI,

Just tried AOO 4.1.3. NO more problem. It works

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[Issue 126623] Application hangs during mailing procedure

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=126623

--- Comment #16 from tintin60 <ce...@orange.fr> ---
Hi,

I H

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[Issue 126623] AOO 4.1.2 Mac 10.11.1 - Crash during mailing procedure

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=126623

Chris Withers <ch...@withers.org> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |chris@withers.org

--- Comment #9 from Chris Withers <ch...@withers.org> ---
Subject line says 10.11, but this appears to be tagged with 10.10.
Please can someone edit the issue metadata to correct?

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[Issue 126623] Application hangs during mailing procedure

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=126623

Ariel Constenla-Haile <ar...@apache.org> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
            Summary|AOO 4.1.2 Mac 10.11.1 -     |Application hangs during
                   |Crash during mailing        |mailing procedure
                   |procedure                   |

--- Comment #13 from Ariel Constenla-Haile <ar...@apache.org> ---
Changing the subject.
There is no crash, it is a "hang", a dead lock, seen in other scenarios, like
126622

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[Issue 126623] AOO 4.1.2 Mac 10.11.1 - Crash during mailing procedure

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=126623

Sparsh <sm...@gmail.com> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |smengi94@gmail.com

--- Comment #11 from Sparsh <sm...@gmail.com> ---
I have also had this problem. 
The steps I took to archive this was 

1st Opening and saving a letter template 
2nd File > Print > Print a form
3rd Windows "Mailing" comes 

Then I have a problem and need to Force close/out 

Restoring to OpenOffice version 4.1.1 makes the problem go away.

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[Issue 126623] Application hangs during mailing procedure

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=126623

Marcus <ma...@apache.org> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|RESOLVED                    |VERIFIED

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[Issue 126623] AOO 4.1.2 Mac 10.11.1 - Crash during mailing procedure

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=126623

oooforum <oo...@free.fr> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |rlmckee@snet.net

--- Comment #5 from oooforum <oo...@free.fr> ---
*** Issue 126715 has been marked as a duplicate of this issue. ***

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[Issue 126623] Application hangs during mailing procedure

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=126623

--- Comment #17 from tintin60 <ce...@orange.fr> ---
Hi, 

I have to add The test was performed with 10.12.0 Sierra

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[Issue 126623] AOO 4.1.2 Mac 10.11.1 - Crash during mailing procedure

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=126623

--- Comment #12 from Ariel Constenla-Haile <ar...@apache.org> ---
(In reply to Sparsh from comment #11)
> I have also had this problem. 
> The steps I took to archive this was 
> 
> 1st Opening and saving a letter template 
> 2nd File > Print > Print a form
> 3rd Windows "Mailing" comes 
> 
> Then I have a problem and need to Force close/out 
> 
> Restoring to OpenOffice version 4.1.1 makes the problem go away.

Can you try with the 4.1.3 version that is going to be the release candidate?
https://dist.apache.org/repos/dist/dev/openoffice/4.1.3/binaries/

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[Issue 126623] AOO 4.1.2 Mac 10.11.1 - Crash during mailing procedure

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=126623

Larry Gusaas <la...@gmail.com> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |larry.gusaas@gmail.com

--- Comment #3 from Larry Gusaas <la...@gmail.com> ---
(In reply to Andrea Pescetti from comment #2)
> At the moment, focus is on https://bz.apache.org/ooo/show_bug.cgi?id=126622
> ; this issue might or might not be related to it, but investigation for the
> moment will happen on the other issue; it is possible that the two share a
> root cause.
It seems to be related. See discussion and testing reported on the forum:
https://forum.openoffice.org/en/forum/viewtopic.php?f=13&t=80059

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[Issue 126623] AOO 4.1.2 Mac 10.11.1 - Crash during mailing procedure

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=126623

orcmid <or...@apache.org> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
                 OS|Mac OS X 10.10              |Mac OS X 10.11
                 CC|                            |orcmid@apache.org

--- Comment #10 from orcmid <or...@apache.org> ---
[Changed OS X version in Issue metadata]

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[Issue 126623] AOO 4.1.2 Mac 10.11.1 - Crash during mailing procedure

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=126623

Andrea Pescetti <pe...@apache.org> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |pescetti@apache.org

--- Comment #2 from Andrea Pescetti <pe...@apache.org> ---
At the moment, focus is on https://bz.apache.org/ooo/show_bug.cgi?id=126622 ;
this issue might or might not be related to it, but investigation for the
moment will happen on the other issue; it is possible that the two share a root
cause.

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[Issue 126623] AOO 4.1.2 Mac 10.11.1 - Crash during mailing procedure

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=126623

--- Comment #7 from Andrew Fraser <an...@hotmail.co.uk> ---
Restoring to 4.1.1 does not make the problem with 4.2 go away.

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[Issue 126623] AOO 4.1.2 Mac 10.11.1 - Crash during mailing procedure

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=126623

oooforum <oo...@free.fr> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |andmarg@hotmail.co.uk

--- Comment #4 from oooforum <oo...@free.fr> ---
*** Issue 126676 has been marked as a duplicate of this issue. ***

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[Issue 126623] AOO 4.1.2 Mac 10.11.1 - Crash during mailing procedure

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=126623

--- Comment #1 from tintin60 <ce...@orange.fr> ---
Test realised with old and new database.

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[Issue 126623] Application hangs during mailing procedure

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=126623

orcmid <or...@apache.org> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|orcmid@apache.org           |

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[Issue 126623] Application hangs during mailing procedure

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=126623

Marcus <ma...@apache.org> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
         Resolution|---                         |FIXED_WITHOUT_CODE
             Status|UNCONFIRMED                 |RESOLVED

--- Comment #15 from Marcus <ma...@apache.org> ---
@tintin60:
Thanks a lot for testing. As I don't know so far what the fix is I'll set the
status to "Resolved - Without code".

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[Issue 126623] AOO 4.1.2 Mac 10.11.1 - Crash during mailing procedure

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=126623

--- Comment #6 from Richard <rl...@snet.net> ---
Restoring to OpenOffice version 4.1.1 makes the problem go away.

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[Issue 126623] AOO 4.1.2 Mac 10.11.1 - Crash during mailing procedure

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=126623

--- Comment #8 from tintin60 <ce...@orange.fr> ---
Hi,

What's new ?

This issue is still unconfirmed ?

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