[jira] [Commented] (GUACAMOLE-1283) guacd semi-regular disconnects

["Nick Couchman (Jira)" <ji...@apache.org>]

    [ https://issues.apache.org/jira/browse/GUACAMOLE-1283?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=17281168#comment-17281168 ] 

Nick Couchman commented on GUACAMOLE-1283:
------------------------------------------

[~shauntarves]: A couple of things:
1. Please start asking for help on the mailing list: http://guacamole.apache.org/support/.
2. I doubt this is a bug, particularly in guacd. The ERRINFO_DECRYPT_FAILED message is upstream from the FreeRDP library, and the "Connection reset by peer" indicates that the upstream RDP server, or some network device along the way, is resetting the connection, and not guacd.
3. On the off-chance that it is something guacd-related, please try the latest version, 1.3.0, and validate that you still have the issue, there.

> guacd semi-regular disconnects
> ------------------------------
>
>                 Key: GUACAMOLE-1283
>                 URL: https://issues.apache.org/jira/browse/GUACAMOLE-1283
>             Project: Guacamole
>          Issue Type: Bug
>          Components: guacamole-server
>    Affects Versions: 1.2.0
>         Environment: guacd 1.2 running in Docker on RHEL 7 deployed in AWS
>            Reporter: Shaun Tarves
>            Priority: Critical
>
> We are experiencing semi-regular disconnects of the guacamole-server (guacd) while a user is interacting with a remote machine. Attached are the DEBUG-level logs, which we see every time we experience the disconnects. I'm not sure how to further debug this issue.
> {code}
> Feb  8 14:46:21 ip-172-16-10-253 journal: guacd[148]: DEBUG:#011Clipboard data received. Reporting availability of clipboard data to RDP server.
> Feb  8 14:46:24 ip-172-16-10-253 journal: guacd[84]: DEBUG:#011Clipboard data received. Reporting availability of clipboard data to RDP server.
> Feb  8 14:46:41 ip-172-16-10-253 journal: guacd[148]: DEBUG:#011Clipboard data received. Reporting availability of clipboard data to RDP server.
> Feb  8 14:47:13 ip-172-16-10-253 journal: guacd[148]: DEBUG:#011Clipboard data received. Reporting availability of clipboard data to RDP server.
> Feb  8 14:47:22 ip-172-16-10-253 journal: guacd[148]: DEBUG:#011Clipboard data received. Reporting availability of clipboard data to RDP server.
> Feb  8 14:47:22 ip-172-16-10-253 journal: guacd[148]: DEBUG:#011ERRINFO_DECRYPT_FAILED (0x00001192):(a) Decryption using Standard RDP Security mechanisms (section 5.3.6) failed.
> Feb  8 14:47:22 ip-172-16-10-253 journal: (b) Session key creation using Standard RDP Security mechanisms (section 5.3.5) failed.
> Feb  8 14:47:22 ip-172-16-10-253 journal: guacd[148]: DEBUG:#011BIO_read returned a system error 104: Connection reset by peer
> Feb  8 14:47:22 ip-172-16-10-253 journal: guacd[148]: ERROR:#011Connection closed.
> Feb  8 14:47:22 ip-172-16-10-253 journal: guacd[148]: DEBUG:#011Unloading device 0 (Remote Access Filesystem)
> Feb  8 14:47:22 ip-172-16-10-253 journal: guacd[148]: DEBUG:#011SVC "rdpdr" disconnected.
> Feb  8 14:47:22 ip-172-16-10-253 journal: guacd[148]: DEBUG:#011SVC "rdpsnd" disconnected.
> Feb  8 14:47:22 ip-172-16-10-253 journal: guacd[148]: INFO:#011Internal RDP client disconnected
> Feb  8 14:47:22 ip-172-16-10-253 journal: guacd[148]: INFO:#011User "@5dd34373-1e17-4091-9670-c00fc2d68684" disconnected (0 users remain)
> Feb  8 14:47:22 ip-172-16-10-253 journal: guacd[148]: INFO:#011Last user of connection "$60bea827-60a1-403b-84b8-3c7358f490ee" disconnected
> Feb  8 14:47:22 ip-172-16-10-253 journal: guacd[148]: DEBUG:#011Requesting termination of client...
> Feb  8 14:47:22 ip-172-16-10-253 journal: guacd[148]: DEBUG:#011Client terminated successfully.
> Feb  8 14:47:22 ip-172-16-10-253 journal: guacd[8]: INFO:#011Connection "$60bea827-60a1-403b-84b8-3c7358f490ee" removed.
> {code}



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