[Issue 126808] New: Damaged documents

[bu...@apache.org]

https://bz.apache.org/ooo/show_bug.cgi?id=126808

          Issue ID: 126808
        Issue Type: DEFECT
           Summary: Damaged documents
           Product: Writer
           Version: 4.1.2
          Hardware: PC
                OS: Windows 7
            Status: UNCONFIRMED
          Severity: Critical
          Priority: P5 (lowest)
         Component: save-export
          Assignee: issues@openoffice.apache.org
          Reporter: fonsbo@gmail.com

Fairly frequently I get an error message when opening a document saying the
document is damaged.

This time I've had just about enough! I ususlly save my documents in versions
by adding a number to the name. This time I was not able to open the latest 3
versions of my document and had to go back 4 versions before being able to open
this older version.

Open Office always offer the possibility to recover a damaged document but even
though I have tried SEVERAL 100 times it NEVER has been able to recover just
one single document. Not one! What is the point in having a recover procedure
that never works.

I think something is going wrong in the saving of documents - once in a while.
But who cares - i'm dumping Open Office and I will find something else. Just
wasted 14 days of work...

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[Issue 126808] Damaged documents

[bu...@apache.org]

https://bz.apache.org/ooo/show_bug.cgi?id=126808

orcmid <or...@apache.org> changed:

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                 CC|                            |orcmid@apache.org

--- Comment #1 from orcmid <or...@apache.org> ---
There is not enough information for us to determine how to reproduce this
situation.

However, I recommend this being retained as a place-holder, for now, concerning
the inability to recover a damaged document.

David, if you still have all of those versions, can you tell us anything about
the file sizes, starting with the one 4 back that you were able to recover
from, and coming forward through the ones that were reported as corrupted?

Also, which ones were saved before you upgraded to Apache OpenOffice 4.1.2?

This would help us narrow in on the situation you are describing.

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[Issue 126808] Damaged documents

[bu...@apache.org]

https://bz.apache.org/ooo/show_bug.cgi?id=126808

John <jo...@yahoo.co.uk> changed:

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                 CC|                            |john.ha24@yahoo.co.uk

--- Comment #3 from John <jo...@yahoo.co.uk> ---
You might care to look at the forum thread [Hint] How did I fix my ODT file at 
https://forum.openoffice.org/en/forum/viewtopic.php?f=7&t=1532 where extensive
help and advice is given to users with damaged files, and those damaged files
are often repaired for them.

You might also want to look at the post Using Recuva to un-delete Writer
temporary files at
https://forum.openoffice.org/en/forum/viewtopic.php?f=7&t=1532&start=390#p371983
which explains how to recover now deleted temporary files created by Writer
while you were editing the file as you can often recover the bulk of the data
from the file.

Can you upload a copy of a damaged file so that someone can have a look at it. 
Multiple occurrences suggests a problem with your PC configuration or how you
are using it.

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[Issue 126808] Damaged documents

[bu...@apache.org]

https://bz.apache.org/ooo/show_bug.cgi?id=126808

oooforum <oo...@free.fr> changed:

           What    |Removed                     |Added
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                 CC|                            |oooforum@free.fr

--- Comment #2 from oooforum <oo...@free.fr> ---
Three things can damaged a document:
a) don't saving in native ODF format but using an external format like
Microsoft
b) inserting a lot of pictures with no compression that will be increase file
size 
c) working on an external USB device 
Could you give us more details about your document?

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[Issue 126808] Damaged documents

[bu...@apache.org]

https://bz.apache.org/ooo/show_bug.cgi?id=126808

orcmid <or...@apache.org> changed:

           What    |Removed                     |Added
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             Status|UNCONFIRMED                 |RESOLVED
         Resolution|---                         |IRREPRODUCIBLE

--- Comment #4 from orcmid <or...@apache.org> ---
Although this might be a case for Issue 126869, there is not enough information
to from the original reporter.  An upload of one of the documents reported as
damaged would be helpful.

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