[Bug 7399] New: You are blocking a customer's email

[bu...@bugzilla.spamassassin.org]

https://bz.apache.org/SpamAssassin/show_bug.cgi?id=7399

            Bug ID: 7399
           Summary: You are blocking a customer's email
           Product: Spamassassin
           Version: unspecified
          Hardware: PC
                OS: Windows 7
            Status: NEW
          Severity: normal
          Priority: P2
         Component: spamassassin
          Assignee: dev@spamassassin.apache.org
          Reporter: april@junct.com
  Target Milestone: Undefined

THIS IS AN EMAIL FAILURE THAT A CUSTOMER OF MINE IS GETTING AFTER SHE EMAILS
SOMEONE IN HER SAME OFFICE. WE DO THEIR DOMAIN. CAN YOU UNBLOCK THEM PLEASE!
THANK YOU:) 

APRIL VORNDRAN
THE JUNCTION INTERNET 
120 S WILSON STE C 
VINITA, OK 74301
918.256.3186 X112


-----Original Message-----
From: MAILER-DAEMON@quicksilver.junct.com
[mailto:MAILER-DAEMON@quicksilver.junct.com] 
Sent: Monday, April 03, 2017 3:00 PM
To: diana@shawnee-tribe.com
Subject: failure notice

Hi. This is the qmail-send program at quicksilver.junct.com.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

<sh...@shawnee-tribe.com>:
96.46.89.61 failed after I sent the message.
Remote host said: 550 5.7.1 Blocked by SpamAssassin

--- Below this line is a copy of the message.

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[Bug 7399] You are blocking a customer's email

[bu...@bugzilla.spamassassin.org]

https://bz.apache.org/SpamAssassin/show_bug.cgi?id=7399

John Hardin <jh...@impsec.org> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
         Resolution|---                         |INVALID
             Status|NEW                         |RESOLVED
                 CC|                            |jhardin@impsec.org

--- Comment #1 from John Hardin <jh...@impsec.org> ---
Ms. Vorndran:

Apologies, but the SpamAssassin Bugzilla is for tracking bugs in the
SpamAssassin program itself, not for fixing problems with how it is used or
whether or not email is being rejected by a given recipient.

SpamAssassin is a program that analyzes and scores email messages. It is not a
mail filtering service.

Therefore, if you are having problems with your emails being rejected because
of the score that SpamAssassin gives them, you will have to get in touch with
the email administrator of the domain that is rejecting those mails. They
control how SpamAssassin is configured and used at their site. We do not, we
just provide the tools.

Here are some other resources you should read:

https://wiki.apache.org/spamassassin/StopBlockingMyMail

https://wiki.apache.org/spamassassin/FrequentlyAskedQuestions


Closing this bug as invalid. If you, or the admin of that site, need help
resolving this issue, please use the SpamAssassin users mailing list.

https://wiki.apache.org/spamassassin/MailingLists

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