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Posted to issues@openoffice.apache.org by bu...@apache.org on 2014/04/24 14:31:35 UTC
[Issue 124737] New: Envelopes print 90 degrees to normal.
https://issues.apache.org/ooo/show_bug.cgi?id=124737
Issue ID: 124737
Issue Type: DEFECT
Summary: Envelopes print 90 degrees to normal.
Product: Installation
Version: OOo 3.3 or older
Hardware: All
OS: Windows 8
Status: UNCONFIRMED
Severity: normal
Priority: P3
Component: ui
Assignee: issues@openoffice.apache.org
Reporter: jcallends@cbpu.com
Have previously used Open Office with WIN.7 OS without problems, now using WIN.
8.1 OS. Orientation of address on #10 envelope is 90 degrees to normal and
unable to change. Printer width is too small to feed envelope horizontally.
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[Issue 124737] Envelopes print 90 degrees to normal.
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=124737
Regina Henschel <rb...@t-online.de> changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |rb.henschel@t-online.de
--- Comment #11 from Regina Henschel <rb...@t-online.de> ---
I do not understand your problem. The document Envelope2.odt should work.
Insert the envelope as the printer guide describes it, with the short edge
first and the side to be printed top. The content should be turned
automatically. Have you tried it? I don't know any case, where it is necessary
to turn the scripting.
(It is the same as with normal documents. When your document has DinA4
landscape, you do not need an A3 printer, but the content is turned
automatically to be printed on the portrait A4 paper.)
If it does not work, please fill the whole document (still #10 in landscape)
without any margins with dummy text and print it, with the paper feed as the
printer guide describes. Then make a picture of the result and attach it. In
same rare cases the alignment of the envelope in the paper tray is wrong
detected and it is needed to increase the height of the document and set a
dummy margin.
Do not forget to have a careful look at the preview in the printer dialog. If
the preview does not show the correct width and height, you have to set the
paper size and orientation in the printer properties. Find the button on the
"General" tab of the dialog.
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[Issue 124737] Envelopes print 90 degrees to normal.
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=124737
--- Comment #16 from leroy.tennison@verizon.net ---
I must disagree, this is not user error. I reviewed your attached document and
followed the directions. The preview looked correct and the printer properties
matched the settings (#10 envelope, landscape). However, the output had the
recipient address in about the right vertical position ***if the envelope had
been placed in the printer horizontally*** but the print was not vertical as it
needed to be and no return information was printed (it probably printed but was
off the paper).
This has been a problem since at least OO 3.x, there are actually several
related reports, others are confirmed (such as 43153) and they have been
reported by more than one user. A common element is the #10 envelope,
apparently some other envelopes work.
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[Issue 124737] Envelopes print 90 degrees to normal.
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=124737
--- Comment #15 from Regina Henschel <rb...@t-online.de> ---
Created attachment 84220
--> https://issues.apache.org/ooo/attachment.cgi?id=84220&action=edit
How to print an envelope
I'm quite sure, that it is an user error. See the attached presentation with
pictures how it works for Epson and HP printers.
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[Issue 124737] Envelopes print 90 degrees to normal.
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=124737
--- Comment #10 from leroy.tennison@verizon.net ---
Hopefully the "attach originating document" and "need more information"
requests have been satisfied. Maybe even a relatively easy solution offered.
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[Issue 124737] Envelopes print 90 degrees to normal.
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=124737
--- Comment #6 from leroy.tennison@verizon.net ---
Created attachment 84212
--> https://issues.apache.org/ooo/attachment.cgi?id=84212&action=edit
AOO 4.0.1 source document
Changed orientation to Landscape, indented recipient and set margins to see if
that helped. See "Envelope2.pdf" for the result.
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[Issue 124737] Envelopes print 90 degrees to normal.
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=124737
--- Comment #8 from leroy.tennison@verizon.net ---
Created attachment 84214
--> https://issues.apache.org/ooo/attachment.cgi?id=84214&action=edit
This would work IF I fixd the margins
An AOO 4.0.1 document which more or less works. The issue is that, under
Format->Page, you have to change the text direction to "Right-to-left Vertical"
(although it's actually Left-to-right vertical).
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[Issue 124737] Envelopes print 90 degrees to normal.
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=124737
--- Comment #13 from leroy.tennison@verizon.net ---
Created attachment 84217
--> https://issues.apache.org/ooo/attachment.cgi?id=84217&action=edit
A working AOO 4.0.1 envelope (odt)
This envelope worked nicely even though I got a "Margins out of print range"
warning when I set them to 1/10 inch.
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[Issue 124737] Envelopes print 90 degrees to normal.
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=124737
--- Comment #5 from leroy.tennison@verizon.net ---
Created attachment 84211
--> https://issues.apache.org/ooo/attachment.cgi?id=84211&action=edit
Otput from "Envelope1,odt"
See "Envelope1.odt" and "Envelope1.pdf" to compare. The page orientation is
correct but the text defaults to the wrong direction. The PDF was produced
using "Print to file" on Linux.
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[Issue 124737] Envelopes print 90 degrees to normal.
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=124737
--- Comment #9 from leroy.tennison@verizon.net ---
Created attachment 84215
--> https://issues.apache.org/ooo/attachment.cgi?id=84215&action=edit
The result of "Envelope Worked.odt"
Suggestions for hopefully fixing this easily
Make these settings behind the scenes (Text orientation and margins, I don't
think anyone uses an envelope with .79 inch margins).
Another option: Create an envelope style (make it a section to keep from
destroying any existing document should there be one) with all the right
settings, load it when envelope is selected.
As a "Quick and dirty" update Help explaining what needs to be done.
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[Issue 124737] Envelopes print 90 degrees to normal.
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=124737
--- Comment #12 from leroy.tennison@verizon.net ---
Created attachment 84216
--> https://issues.apache.org/ooo/attachment.cgi?id=84216&action=edit
The envelope filed with text
In response to the comment "Envelope2.odt should work", it printed just as
Envelope2.pdf shows - horizontally, the content is not turned automatically.
Also in response to the request for a filled document, see EnvelopeFilled.pdf.
This started as a blank document where I used Format->Page to select the #10
envelope and at the same time changed the orientation to landscape. Again, the
document printed horizontally.
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[Issue 124737] Envelopes print 90 degrees to normal.
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=124737
--- Comment #2 from John Collins <jc...@cbpu.com> ---
Created attachment 83277
--> https://issues.apache.org/ooo/attachment.cgi?id=83277&action=edit
90 degree orientation on envelope.
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[Issue 124737] Envelopes print 90 degrees to normal.
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=124737
Edwin Sharp <el...@apache.org> changed:
What |Removed |Added
----------------------------------------------------------------------------
Keywords| |needmoreinfo
CC| |elish@apache.org
--- Comment #1 from Edwin Sharp <el...@apache.org> ---
Please attach example.
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[Issue 124737] Envelopes print 90 degrees to normal.
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=124737
leroy.tennison@verizon.net changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |leroy.tennison@verizon.net
--- Comment #4 from leroy.tennison@verizon.net ---
Created attachment 84210
--> https://issues.apache.org/ooo/attachment.cgi?id=84210&action=edit
AOO 4.0.1 document using #10 Envelope as the page, see PDF by same name
See "Envelope1.odt" and "Envelope1.pdf" to compare. The page orientation is
correct but the text defaults to the wrong direction. The PDF was produced
using "Print to file" on Linux.
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[Issue 124737] Envelopes print 90 degrees to normal.
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=124737
--- Comment #14 from leroy.tennison@verizon.net ---
Created attachment 84218
--> https://issues.apache.org/ooo/attachment.cgi?id=84218&action=edit
A PDF of the working envelope
This PDF shows the envelope rotated 90 degrees which is the orientation of the
physical envelope as it passes through the printer using the document feeder.
The printed result is an envelope which, although it may not have text
positioned perfectly, is certainly within an acceptable range. As the PDF
shows, the recipient "address block" could have been 3-4 lines lower but the
horizontal positioning is very close.
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[Issue 124737] Envelopes print 90 degrees to normal.
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=124737
--- Comment #7 from leroy.tennison@verizon.net ---
Created attachment 84213
--> https://issues.apache.org/ooo/attachment.cgi?id=84213&action=edit
Output of "Envelope2.odt"
Changed orientation to Landscape, indented recipient and set margins to see if
that helped. This is the result. Don't know if it matters but the printer is
an HP 1200.
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[Issue 124737] Envelopes print 90 degrees to normal.
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=124737
--- Comment #3 from Edwin Sharp <el...@apache.org> ---
Thank you.
Can you please attach the originating document?
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[Issue 124737] Envelopes print 90 degrees to normal.
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=124737
--- Comment #17 from Regina Henschel <rb...@t-online.de> ---
@leroy.tennison@verizon.net: Please make sure you have got the newest printer
driver, and insert the envelope _exactly_ that way into the printer as the
printer guide describes. "the envelope had been placed in the printer
horizontally" is wrong for HP 1200.
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