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Posted to user@jclouds.apache.org by jo...@gmail.com,
jo...@gmail.com on 2018/09/16 05:19:15 UTC
hgst hcp server returning 500 internal server error
Hi Andrew,
I know it's not your business to support HCP, but I'm hoping you've seen this sort of thing in the past and know of a possible fix/work-around for it. I've got a little test program that connects to an HGST HCP cloud server and sends a single file - no matter what settings I use, I get back a 500 internal server error (with no error details, of course). The configuration is an SSL connection using https and port 443. I had handshake fatal alerts from the server when I ran it on windows, but moving my program to a RedHat 7.3 system got me past the SSL connection issues. Now I just see that 500 internal server error when trying to putBlob. Note that I do a removeBlob first, and that succeeds (though it's likely the blob is not there). I've also tried several different content forms, including stream, string, byte array, etc.
Do you know of any special configuration that must be used with HCP?
(It might also interest you to know, if you don't already, that HCP returns an empty entity on this error, which jclouds attempts to parse as XML with a SAX parser. This generates a stack trace in the log. It's incidental, but you might want to try to do a little pre-checking of the content before attempting to parse it with SAX. Just a thought.)
Thanks in advance,
John Calcote
Hammerspace, Inc.
Re: hgst hcp server returning 500 internal server error
Posted by Andrew Gaul <ga...@apache.org>.
On Thu, Sep 20, 2018 at 07:42:10PM -0000, john.calcote@gmail.com wrote:
> On 2018/09/16 05:19:15, john.calcote@gmail.com <jo...@gmail.com> wrote:
> > Hi Andrew,
> >
> > I know it's not your business to support HCP, but I'm hoping you've seen this sort of thing in the past and know of a possible fix/work-around for it. I've got a little test program that connects to an HGST HCP cloud server and sends a single file - no matter what settings I use, I get back a 500 internal server error (with no error details, of course). The configuration is an SSL connection using https and port 443. I had handshake fatal alerts from the server when I ran it on windows, but moving my program to a RedHat 7.3 system got me past the SSL connection issues. Now I just see that 500 internal server error when trying to putBlob. Note that I do a removeBlob first, and that succeeds (though it's likely the blob is not there). I've also tried several different content forms, including stream, string, byte array, etc.
> >
> > Do you know of any special configuration that must be used with HCP?
> >
> > (It might also interest you to know, if you don't already, that HCP returns an empty entity on this error, which jclouds attempts to parse as XML with a SAX parser. This generates a stack trace in the log. It's incidental, but you might want to try to do a little pre-checking of the content before attempting to parse it with SAX. Just a thought.)
> >
> > Thanks in advance,
> > John Calcote
> > Hammerspace, Inc.
> >
> Though we're still not sure, we believe these 500 errors are caused either by disk-full or container-quota-full conditions.
Sorry for the late reply, but I have also heard users complain about 500
errors when overwriting existing blobs. Apparently it can be configured
in a write-once manner. Unfortunately I don't have any direct
experience with HGST.
--
Andrew Gaul
http://gaul.org/
Re: hgst hcp server returning 500 internal server error
Posted by jo...@gmail.com,
jo...@gmail.com.
On 2018/09/16 05:19:15, john.calcote@gmail.com <jo...@gmail.com> wrote:
> Hi Andrew,
>
> I know it's not your business to support HCP, but I'm hoping you've seen this sort of thing in the past and know of a possible fix/work-around for it. I've got a little test program that connects to an HGST HCP cloud server and sends a single file - no matter what settings I use, I get back a 500 internal server error (with no error details, of course). The configuration is an SSL connection using https and port 443. I had handshake fatal alerts from the server when I ran it on windows, but moving my program to a RedHat 7.3 system got me past the SSL connection issues. Now I just see that 500 internal server error when trying to putBlob. Note that I do a removeBlob first, and that succeeds (though it's likely the blob is not there). I've also tried several different content forms, including stream, string, byte array, etc.
>
> Do you know of any special configuration that must be used with HCP?
>
> (It might also interest you to know, if you don't already, that HCP returns an empty entity on this error, which jclouds attempts to parse as XML with a SAX parser. This generates a stack trace in the log. It's incidental, but you might want to try to do a little pre-checking of the content before attempting to parse it with SAX. Just a thought.)
>
> Thanks in advance,
> John Calcote
> Hammerspace, Inc.
>
Though we're still not sure, we believe these 500 errors are caused either by disk-full or container-quota-full conditions.
John