Re: ReturnPath, Habeas, BondedSender -- are you listening tocomplaints?

[Karsten Bräckelmann <gu...@rudersport.de>]

On Fri, 2009-02-06 at 12:14 -0500, Neil Schwartzman wrote:
> On 06/02/09 12:05 PM, "Karsten Bräckelmann" <gu...@rudersport.de> wrote:
> 
> > Since you mentioned it publicly, I assume it is OK to add this to the SA
> > wiki? So we have a place to point anyone to, filing a new bug against SA
> > regarding the HABEAS and RCVD_IN_BSP scores. And maybe even help Google
> > to finally pick it up. I still would wish you'd visibly offer this
> > feedback option yourself, though.
> 
> We just got off a previously scheduled call with Darryl, and he mentioned
> the Wiki. We will post something there shortly.

Perfect, thanks. Then I don't need to come up with everything myself.
Please post the link here. I'll be glad to perhaps add some bits and
buzzwords, for the benefit of better search-ability.


> First off, which websites did you go to and were unable to find a place to
> submit?

HABEAS_ACCREDITED_SOI  habeas.com, which silently redirects to
  returnpath.net.  Doesn't even mention you've come to the right place
  searching for Habeas.

RCVD_IN_BSP_TRUSTED  bondedsender.org, which silently redirects to
  senderscorecertified.com

Poked around both sites, didn't find anything other than a form with a
ridiculous tiny text entry. The forms also clearly stated, they don't
want my feedback -- I am not an ESP, neither bulk mailer. I am the
receiver of messages abusing your service. Alas, no option for that.

Google didn't help. Neither did SA bugzilla. Quite the opposite, that's
where I got confirmation there is no such thing as I was looking for.


> Also, Safelist mail often comes with 'Habeas Headers' which provide a link
> to a web-form (yeah, I know, most people hate filling out a form to submit a
> spam complaint).

I would have been happy to. Would have spared my ramblings and saved my
day. Though... do you seriously expect abusers to include such a link?

No Habeas Header. Quite some ID tags, though. Plus a List-Unsubscribe
header. Didn't sign up, won't unsubscribe either. :)


> Lastly, and this isn't me making excuses but providing reasons, I raised
> this issue with my boss this morning. I agree wholeheartedly that an email
> company needs to have a link labeled 'report abuse' on every one of their
> pages, and we will move to get that done. The problem is time, and [...]

Not meaning to accuse you. In fact, I'm quite happy to get a response
that fast. Figured I should do something and rattle a bit, given the
poor results I found, and this topic coming up every now and then.

To clarify:  I do not want to outright disable the existing (very few)
negative scoring rules in SA. I do however strongly believe that every
service impacting the SA score must provide an obvious way for feedback.


Daryl and Neil -- sorry, didn't mean to rain on your parade. :)  Pure
coincidence I got pestered by -8.6 on a spam...

  guenther


-- 
char *t="\10pse\0r\0dtu\0.@ghno\x4e\xc8\x79\xf4\xab\x51\x8a\x10\xf4\xf4\xc4";
main(){ char h,m=h=*t++,*x=t+2*h,c,i,l=*x,s=0; for (i=0;i<l;i++){ i%8? c<<=1:
(c=*++x); c&128 && (s+=h); if (!(h>>=1)||!t[s+h]){ putchar(t[s]);h=m;s=0; }}}