You are viewing a plain text version of this content. The canonical link for it is here.

Posted to dev@airflow.apache.org by Jarek Potiuk <Ja...@polidea.com> on 2020/07/08 14:19:47 UTC

Remove Questions & Support Request template from github issues?

Hello everyone.

I noticed that despite being very explicit in the text of our "Questions
and Support request" Github Issues template "**Do not use issues for
support requests or general help queries**
", people are doing it and asking questions anyway - usually they do not
read what is written there, simply delete/copy&paste their questions over
it. I closed a number of such issues recently.

I think we have two options:

1) Let the boring-cyborg bot close such issues immediately with appropriate
comment.

2) Remove "Question & Support Request" altogether from our templates.

WDYT?

J

-- 

Jarek Potiuk
Polidea <https://www.polidea.com/> | Principal Software Engineer

M: +48 660 796 129 <+48660796129>
[image: Polidea] <https://www.polidea.com/>

Re: Remove Questions & Support Request template from github issues?

Posted by Jarek Potiuk <Ja...@polidea.com>.

This has been fixed during the weekend - Tomek found out that we can have
an external link defined rather than "Button" - we now have "Questions and
Support" redirecting people to Airflow slack's signup page.

On Wed, Jul 8, 2020 at 5:14 PM Tomasz Urbaszek <tu...@apache.org> wrote:

> +1 for the first option, the bot may share link to #troubleshooting slack
> channel.
>
> T.
>
> On Wed, Jul 8, 2020 at 4:24 PM Kaxil Naik <ka...@gmail.com> wrote:
>
> > I would go for (1) too. If it is a genuine problem they can tag a
> committer
> > who can open if need be.
> >
> > On Wed, Jul 8, 2020 at 3:22 PM Ash Berlin-Taylor <as...@apache.org> wrote:
> >
> > > I suspect 2 wouldn't result in fewer "help" questions, so I'd probably
> > > say 1 is the only way to go :(
> > >
> > >
> > > On Jul 8 2020, at 3:19 pm, Jarek Potiuk <Ja...@polidea.com>
> > wrote:
> > >
> > > > Hello everyone.
> > > >
> > > > I noticed that despite being very explicit in the text of our
> > "Questions
> > > > and Support request" Github Issues template "**Do not use issues for
> > > > support requests or general help queries**
> > > > ", people are doing it and asking questions anyway - usually they do
> > not
> > > > read what is written there, simply delete/copy&paste their questions
> > over
> > > > it. I closed a number of such issues recently.
> > > >
> > > > I think we have two options:
> > > >
> > > > 1) Let the boring-cyborg bot close such issues immediately with
> > > appropriate
> > > > comment.
> > > >
> > > > 2) Remove "Question & Support Request" altogether from our templates.
> > > >
> > > > WDYT?
> > > >
> > > > J
> > > >
> > > > --
> > > >
> > > > Jarek Potiuk
> > > > Polidea <https://www.polidea.com/> | Principal Software Engineer
> > > >
> > > > M: +48 660 796 129 <+48660796129>
> > > > [image: Polidea] <https://www.polidea.com/>
> > > >
> > >
> >
>


-- 

Jarek Potiuk
Polidea <https://www.polidea.com/> | Principal Software Engineer

M: +48 660 796 129 <+48660796129>
[image: Polidea] <https://www.polidea.com/>

Re: Remove Questions & Support Request template from github issues?

Posted by Tomasz Urbaszek <tu...@apache.org>.

+1 for the first option, the bot may share link to #troubleshooting slack
channel.

T.

On Wed, Jul 8, 2020 at 4:24 PM Kaxil Naik <ka...@gmail.com> wrote:

> I would go for (1) too. If it is a genuine problem they can tag a committer
> who can open if need be.
>
> On Wed, Jul 8, 2020 at 3:22 PM Ash Berlin-Taylor <as...@apache.org> wrote:
>
> > I suspect 2 wouldn't result in fewer "help" questions, so I'd probably
> > say 1 is the only way to go :(
> >
> >
> > On Jul 8 2020, at 3:19 pm, Jarek Potiuk <Ja...@polidea.com>
> wrote:
> >
> > > Hello everyone.
> > >
> > > I noticed that despite being very explicit in the text of our
> "Questions
> > > and Support request" Github Issues template "**Do not use issues for
> > > support requests or general help queries**
> > > ", people are doing it and asking questions anyway - usually they do
> not
> > > read what is written there, simply delete/copy&paste their questions
> over
> > > it. I closed a number of such issues recently.
> > >
> > > I think we have two options:
> > >
> > > 1) Let the boring-cyborg bot close such issues immediately with
> > appropriate
> > > comment.
> > >
> > > 2) Remove "Question & Support Request" altogether from our templates.
> > >
> > > WDYT?
> > >
> > > J
> > >
> > > --
> > >
> > > Jarek Potiuk
> > > Polidea <https://www.polidea.com/> | Principal Software Engineer
> > >
> > > M: +48 660 796 129 <+48660796129>
> > > [image: Polidea] <https://www.polidea.com/>
> > >
> >
>

Re: Remove Questions & Support Request template from github issues?

Posted by Kaxil Naik <ka...@gmail.com>.

I would go for (1) too. If it is a genuine problem they can tag a committer
who can open if need be.

On Wed, Jul 8, 2020 at 3:22 PM Ash Berlin-Taylor <as...@apache.org> wrote:

> I suspect 2 wouldn't result in fewer "help" questions, so I'd probably
> say 1 is the only way to go :(
>
>
> On Jul 8 2020, at 3:19 pm, Jarek Potiuk <Ja...@polidea.com> wrote:
>
> > Hello everyone.
> >
> > I noticed that despite being very explicit in the text of our "Questions
> > and Support request" Github Issues template "**Do not use issues for
> > support requests or general help queries**
> > ", people are doing it and asking questions anyway - usually they do not
> > read what is written there, simply delete/copy&paste their questions over
> > it. I closed a number of such issues recently.
> >
> > I think we have two options:
> >
> > 1) Let the boring-cyborg bot close such issues immediately with
> appropriate
> > comment.
> >
> > 2) Remove "Question & Support Request" altogether from our templates.
> >
> > WDYT?
> >
> > J
> >
> > --
> >
> > Jarek Potiuk
> > Polidea <https://www.polidea.com/> | Principal Software Engineer
> >
> > M: +48 660 796 129 <+48660796129>
> > [image: Polidea] <https://www.polidea.com/>
> >
>

Re: Remove Questions & Support Request template from github issues?

Posted by Ash Berlin-Taylor <as...@apache.org>.

I suspect 2 wouldn't result in fewer "help" questions, so I'd probably
say 1 is the only way to go :(


On Jul 8 2020, at 3:19 pm, Jarek Potiuk <Ja...@polidea.com> wrote:

> Hello everyone.
> 
> I noticed that despite being very explicit in the text of our "Questions
> and Support request" Github Issues template "**Do not use issues for
> support requests or general help queries**
> ", people are doing it and asking questions anyway - usually they do not
> read what is written there, simply delete/copy&paste their questions over
> it. I closed a number of such issues recently.
> 
> I think we have two options:
> 
> 1) Let the boring-cyborg bot close such issues immediately with appropriate
> comment.
> 
> 2) Remove "Question & Support Request" altogether from our templates.
> 
> WDYT?
> 
> J
> 
> -- 
> 
> Jarek Potiuk
> Polidea <https://www.polidea.com/> | Principal Software Engineer
> 
> M: +48 660 796 129 <+48660796129>
> [image: Polidea] <https://www.polidea.com/>
>