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Posted to user@ofbiz.apache.org by Bob Morley <rm...@emforium.com> on 2010/04/08 04:09:17 UTC
Advice on modeling for services
I am looking for some advice on how to properly model services requests for
our brick and mortar stores. What we have now is as follows:
Customer comes in and asks to purchase a watch and wants some engraving on
the back. Let's assume this is a high-end product so the work is actually
sent out of the shop. In this case the sales rep creates a quote for the
customer that includes quote items for the product being purchased and the
service being added. The customer approves and work proceeds. When the
work is completed, the sales rep contacts the customer who comes in to make
payment. At this time a sales order is created from the quote, customer
makes payment, and away we go ...
Questions:
We have requirement to allow a customer to come in and want to take two
products, break them into parts, and re-assemble into another product (which
they would purchase). I am a little lost here in how this would work ...
would this be a Customer Requirement with Work Effort attach? Would there
be a Quote involved (perhaps before the Requirement is created)? I would
assume this disassembly/assembly would involve creating / increase inventory
of products of type "Raw Material" - is this correct? Where is the bill of
materials stored?
Any points in the right direction or information on how others have handled
these type of use cases would be much appreciated.
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Re: Advice on modeling for services
Posted by Bob Morley <rm...@emforium.com>.
BJ Freeman wrote:
>
> the products first have to be broken down into their parts in ofbiz
> a production run would be made for the disassembly of each.
> then a production run to assemble the parts into what the customer wants.
> you create BOM
> https://trunkdemo.businessesnetwork.com/manufacturing/control/FindBom
> you can go one step further and make a configurable product that the
> customer or customer rep can create. you can then turn this into a quote.
> when the customer pays for it,then based on the configuration the
> production run will create this.
>
Thanks that is very helpful!
question 1 - can you tie two production runs together to run in series?
question 2 - clarification; the configurable product would be created first,
added to quote, quote creates sales order (deposit / payment), and then the
production runs would be triggered?
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Re: Advice on modeling for services
Posted by BJ Freeman <bj...@free-man.net>.
1) i use a third production run to tie multiple ones together so there
is sequence.
2) you need the costing from the production run (like labor or extra
parts) before you can quote.
========================
BJ Freeman
http://bjfreeman.elance.com
Strategic Power Office with Supplier Automation <http://www.businessesnetwork.com/automation/viewforum.php?f=93>
Specialtymarket.com <http://www.specialtymarket.com/>
Systems Integrator-- Glad to Assist
Chat Y! messenger: bjfr33man
Linkedin
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Bob Morley sent the following on 4/7/2010 7:34 PM:
>
> BJ Freeman wrote:
>> the products first have to be broken down into their parts in ofbiz
>> a production run would be made for the disassembly of each.
>> then a production run to assemble the parts into what the customer wants.
>> you create BOM
>> https://trunkdemo.businessesnetwork.com/manufacturing/control/FindBom
>> you can go one step further and make a configurable product that the
>> customer or customer rep can create. you can then turn this into a quote.
>> when the customer pays for it,then based on the configuration the
>> production run will create this.
>>
>
> Thanks that is very helpful!
>
> question 1 - can you tie two production runs together to run in series?
> question 2 - clarification; the configurable product would be created first,
> added to quote, quote creates sales order (deposit / payment), and then the
> production runs would be triggered?
Re: Advice on modeling for services
Posted by Bob Morley <rm...@emforium.com>.
BJ Freeman wrote:
>
>>>> the products first have to be broken down into their parts in ofbiz
>
In our application I have allowed end-users to create products that
represent "RAW_MATERIALS". The one thing I did notice that Ofbiz does not
allow these type of products to be returned (due to missing return related
data seeding). Is there a reason why Raw Materials are not setup to be
returnable?
We are going to have this requirement and I would imagine that for a
manufacturing implementation it is possible that they PO a bunch of parts
and then turn around and return them if they are defective or what not.
--
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Re: Advice on modeling for services
Posted by Bob Morley <rm...@emforium.com>.
BJ Freeman wrote:
>
> A raw material is something that is acted upon or used by or by human
> labor or industry, for use as a building material to create some product
> so a product would not be defined as RAW_MATERIAL
>
> I am not clear as to how you have an enduser create a product unless
> they are using the standard manufacturing processes.
> if they do make a product based on a product run, then the end produce
> would be a Product type in
> https://demo-trunk.ofbiz.apache.org/catalog/control/EditProduct?productId=PC001
>
If I am in the jewelry business and create fancy rings I may PO from
suppliers a bag of gold and a bag of diamonds. My thinking was that these
are Raw Materials. My customer would come in and custom order a ring of
which I would create an "AGGREGATED" product that would include some of the
gold and some of the diamonds. (Since it is just made of Raw Materials I
suppose it could be creating a "FINISHED_GOOD" instead -- would you consider
this more correct)?
At any rate, my line of thinking was that my business may buy that bag of
gold via a Purchase Order and upon receiving it we may decide to return it
if say I got 10kt and I wanted 18kt gold. The way Ofbiz was setup, it was
not possible to return a Raw Material.
Am I using Raw Materials incorrectly here? I would have thought that they
had to be supplied in some manner and as a result should be returnable.
--
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Re: Advice on modeling for services
Posted by Bob Morley <rm...@emforium.com>.
BJ Freeman wrote:
>
> what you receive from a supplier could be Raw material or Finished
> goods, into inventory.
> the return inventory, to a supplier, is not currently supported.
>
Ok, I have data seeding code that will allow these raw material products to
be returned. We also have the scenario where a customer may come in and buy
3 oz of 18kt gold (for example) so we need to be able to handle a return of
these products on a sales order side as well.
--
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Re: Advice on modeling for services
Posted by BJ Freeman <bj...@free-man.net>.
=========================
BJ Freeman
http://bjfreeman.elance.com
Strategic Power Office with Supplier Automation <http://www.businessesnetwork.com/automation/viewforum.php?f=93>
Specialtymarket.com <http://www.specialtymarket.com/>
Systems Integrator-- Glad to Assist
Chat Y! messenger: bjfr33man
Linkedin
<http://www.linkedin.com/profile?viewProfile=&key=1237480&locale=en_US&trk=tab_pro>
the 18Kt gold would be a product.
so that should not be a problem.
=========================
BJ Freeman
http://bjfreeman.elance.com
Strategic Power Office with Supplier Automation <http://www.businessesnetwork.com/automation/viewforum.php?f=93>
Specialtymarket.com <http://www.specialtymarket.com/>
Systems Integrator-- Glad to Assist
Chat Y! messenger: bjfr33man
Linkedin
<http://www.linkedin.com/profile?viewProfile=&key=1237480&locale=en_US&trk=tab_pro>
Bob Morley sent the following on 4/9/2010 9:06 AM:
>
> BJ Freeman wrote:
>> what you receive from a supplier could be Raw material or Finished
>> goods, into inventory.
>> the return inventory, to a supplier, is not currently supported.
>>
>
> Ok, I have data seeding code that will allow these raw material products to
> be returned. We also have the scenario where a customer may come in and buy
> 3 oz of 18kt gold (for example) so we need to be able to handle a return of
> these products on a sales order side as well.
Re: Advice on modeling for services
Posted by BJ Freeman <bj...@free-man.net>.
If you want to let your customer to create rings then you would use
something similar to pc001. once they have order it then a production
run would create the Configured good.
now if they return it, then they are returning a product.
if on returning it you break it back down that would be a production
run to return it to raw material and inventory.
what you receive from a supplier could be Raw material or Finished
goods, into inventory.
the return inventory, to a supplier, is not currently supported.
=========================
BJ Freeman
http://bjfreeman.elance.com
Strategic Power Office with Supplier Automation <http://www.businessesnetwork.com/automation/viewforum.php?f=93>
Specialtymarket.com <http://www.specialtymarket.com/>
Systems Integrator-- Glad to Assist
Chat Y! messenger: bjfr33man
Linkedin
<http://www.linkedin.com/profile?viewProfile=&key=1237480&locale=en_US&trk=tab_pro>
Bob Morley sent the following on 4/9/2010 8:04 AM:
>
> BJ Freeman wrote:
>> A raw material is something that is acted upon or used by or by human
>> labor or industry, for use as a building material to create some product
>> so a product would not be defined as RAW_MATERIAL
>>
>> I am not clear as to how you have an enduser create a product unless
>> they are using the standard manufacturing processes.
>> if they do make a product based on a product run, then the end produce
>> would be a Product type in
>> https://demo-trunk.ofbiz.apache.org/catalog/control/EditProduct?productId=PC001
>>
>
> If I am in the jewelry business and create fancy rings I may PO from
> suppliers a bag of gold and a bag of diamonds. My thinking was that these
> are Raw Materials. My customer would come in and custom order a ring of
> which I would create an "AGGREGATED" product that would include some of the
> gold and some of the diamonds. (Since it is just made of Raw Materials I
> suppose it could be creating a "FINISHED_GOOD" instead -- would you consider
> this more correct)?
>
> At any rate, my line of thinking was that my business may buy that bag of
> gold via a Purchase Order and upon receiving it we may decide to return it
> if say I got 10kt and I wanted 18kt gold. The way Ofbiz was setup, it was
> not possible to return a Raw Material.
>
> Am I using Raw Materials incorrectly here? I would have thought that they
> had to be supplied in some manner and as a result should be returnable.
Re: Advice on modeling for services
Posted by BJ Freeman <bj...@free-man.net>.
A raw material is something that is acted upon or used by or by human
labor or industry, for use as a building material to create some product
so a product would not be defined as RAW_MATERIAL
I am not clear as to how you have an enduser create a product unless
they are using the standard manufacturing processes.
if they do make a product based on a product run, then the end produce
would be a Product type in
https://demo-trunk.ofbiz.apache.org/catalog/control/EditProduct?productId=PC001
=========================
BJ Freeman
http://bjfreeman.elance.com
Strategic Power Office with Supplier Automation <http://www.businessesnetwork.com/automation/viewforum.php?f=93>
Specialtymarket.com <http://www.specialtymarket.com/>
Systems Integrator-- Glad to Assist
Chat Y! messenger: bjfr33man
Linkedin
<http://www.linkedin.com/profile?viewProfile=&key=1237480&locale=en_US&trk=tab_pro>
Bob Morley sent the following on 4/9/2010 7:11 AM:
>
> BJ Freeman wrote:
>>>>> the products first have to be broken down into their parts in ofbiz
>
> In our application I have allowed end-users to create products that
> represent "RAW_MATERIALS". The one thing I did notice that Ofbiz does not
> allow these type of products to be returned (due to missing return related
> data seeding). Is there a reason why Raw Materials are not setup to be
> returnable?
>
> We are going to have this requirement and I would imagine that for a
> manufacturing implementation it is possible that they PO a bunch of parts
> and then turn around and return them if they are defective or what not.
Re: Advice on modeling for services
Posted by BJ Freeman <bj...@free-man.net>.
oh and the configurable product is tied to the production runs as well.
see pc001 in the demo data.
http://trunkdemo.businessesnetwork.com/ecommerce/products/PROMOTIONS/p_PC001
=========================
BJ Freeman
http://bjfreeman.elance.com
Strategic Power Office with Supplier Automation <http://www.businessesnetwork.com/automation/viewforum.php?f=93>
Specialtymarket.com <http://www.specialtymarket.com/>
Systems Integrator-- Glad to Assist
Chat Y! messenger: bjfr33man
Linkedin
<http://www.linkedin.com/profile?viewProfile=&key=1237480&locale=en_US&trk=tab_pro>
BJ Freeman sent the following on 4/7/2010 7:40 PM:
> 1) i use a third production run to tie multiple ones together so there
> is sequence.
> 2) you need the costing from the production run (like labor or extra
> parts) before you can quote.
>
> ========================
> BJ Freeman
> http://bjfreeman.elance.com
> Strategic Power Office with Supplier Automation <http://www.businessesnetwork.com/automation/viewforum.php?f=93>
> Specialtymarket.com <http://www.specialtymarket.com/>
>
> Systems Integrator-- Glad to Assist
>
> Chat Y! messenger: bjfr33man
> Linkedin
> <http://www.linkedin.com/profile?viewProfile=&key=1237480&locale=en_US&trk=tab_pro>
>
>
> Bob Morley sent the following on 4/7/2010 7:34 PM:
>> BJ Freeman wrote:
>>> the products first have to be broken down into their parts in ofbiz
>>> a production run would be made for the disassembly of each.
>>> then a production run to assemble the parts into what the customer wants.
>>> you create BOM
>>> https://trunkdemo.businessesnetwork.com/manufacturing/control/FindBom
>>> you can go one step further and make a configurable product that the
>>> customer or customer rep can create. you can then turn this into a quote.
>>> when the customer pays for it,then based on the configuration the
>>> production run will create this.
>>>
>> Thanks that is very helpful!
>>
>> question 1 - can you tie two production runs together to run in series?
>> question 2 - clarification; the configurable product would be created first,
>> added to quote, quote creates sales order (deposit / payment), and then the
>> production runs would be triggered?
>
>
>