[QA REPORT] Bug 121335 - Installation Problem

["jdaniel.alvaro" <jd...@gmail.com>]

Hello tem,

I checked the  bug 1211335
https://issues.apache.org/ooo/show_bug.cgi?id=121335 when he try to start
the program
it says sal3.dll is missing from his computer.
I know this is a problem with his computer but what do you think about the
status?  I'ts just confirmed or defect?

Regards,
Daniel Alvaro

Re: [QA REPORT] Bug 121335 - Installation Problem

["jdaniel.alvaro" <jd...@gmail.com>]

Hello robs,
Thank you i'm going the change the status.

Regards

Re: [QA REPORT] Bug 121335 - Installation Problem

[Rob Weir <ro...@apache.org>]

On Mon, Feb 11, 2013 at 10:51 PM, jdaniel.alvaro
<jd...@gmail.com> wrote:
> Hello tem,
>
> I checked the  bug 1211335
> https://issues.apache.org/ooo/show_bug.cgi?id=121335 when he try to start
> the program
> it says sal3.dll is missing from his computer.
> I know this is a problem with his computer but what do you think about the
> status?  I'ts just confirmed or defect?
>

This is how I reason about reports like this:

1) Is he doing something common?  Yes, he is trying to install AOO
3.4.1 on Windows.

2) Has AOO 3.4.1 been released for a long time?  Yes, it has been
released since August 2012.   We've had 10's of millions of users have
downloaded and installed.

So it is very very unlikely that this is reporting an actual defect in
the product.  It is probably a strange machine configuration, conflict
with another application on the system, etc.  So in cases like this I
simply refer the user to the support forums at
http:\\forum.openoffice.org and close the issue as
RESOLVED/IRREPRODUCIBLE.

Note:  If this was a new release, say one released last week, then we
would be much more careful, since this might be first of many reports
on an install issue.  But after many months we are aware of all of the
bugs in common, basic  operations like install.

Regards,

-Rob

> Regards,
> Daniel Alvaro