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Posted to issues@openoffice.apache.org by bu...@apache.org on 2014/08/13 13:39:10 UTC
[Issue 125431] New: "The Password is incorrect. The file cannot be
opened."
https://issues.apache.org/ooo/show_bug.cgi?id=125431
Issue ID: 125431
Issue Type: DEFECT
Summary: "The Password is incorrect. The file cannot be
opened."
Product: Calc
Version: 4.1.0
Hardware: Mac
OS: Mac OSX, 10.9
Status: UNCONFIRMED
Severity: critical
Priority: P3
Component: open-import
Assignee: issues@openoffice.apache.org
Reporter: rfm@cegetel.net
Created attachment 83829
--> https://issues.apache.org/ooo/attachment.cgi?id=83829&action=edit
Info Box upon password entry
Get this message box on all password protected files and cannot create new
password protected files. This applies to word processing as well as Calc
files.
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[Issue 125431] "The Password is incorrect. The file cannot be
opened."
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125431
--- Comment #3 from Ariel Constenla-Haile <ar...@apache.org> ---
The user sent in a private mail a document with its password, the file cannot
be opened with the password.
I tried to reporduce on my own, but the bug isn't reproducible:
- create a Writer document with 4.0.1, save it with password "test"
- create another one with 4.1.0, save it with password "test"
Both files can be opened in both versions.
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[Issue 125431] "The Password is incorrect. The file cannot be
opened."
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125431
Giuseppe Castagno (aka beppec56) <gi...@acca-esse.eu> changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |giuseppe.castagno@acca-esse
| |.eu
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[Issue 125431] "The Password is incorrect. The file cannot be
opened."
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125431
--- Comment #11 from Ariel Constenla-Haile <ar...@apache.org> ---
There is bug 121086 which describes a similar problem with 3.4, the bug is
open, and could not be reproduced by any developer.
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[Issue 125431] "The Password is incorrect. The file cannot be
opened."
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125431
--- Comment #17 from Robert <rf...@cegetel.net> ---
Have recovered the password files using another computer. The "bug" has not
been identified or removed from my iMac. Hoping for a cure !
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[Issue 125431] "The Password is incorrect. The file cannot be
opened."
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125431
jonathandl <jo...@netscape.net> changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |jonathan20824@netscape.net
--- Comment #38 from jonathandl <jo...@netscape.net> ---
Another user report of the same issue.
http://mail-archives.apache.org/mod_mbox/openoffice-users/201410.mbox/%3cBLU437-SMTP56074A6539FA2FACF307DAAFA10@phx.gbl%3e
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[Issue 125431] "The Password is incorrect. The file cannot be
opened."
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125431
--- Comment #35 from Manfred <Tr...@t-online.de> ---
So I have to explain:
This Issue first happens after upgrading to 4.1.1 (64bit).
On the same machine after going back to 4.1(64bit) I could not open the files.
On an other !! old Mac with 4.0.1 (32bit) I could open them and save without
password.
I can work with these files on the newer Mac now.
But still work without password.
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[Issue 125431] "The Password is incorrect. The file cannot be
opened."
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125431
--- Comment #40 from Manfred <Tr...@t-online.de> ---
He wrote it happens with 4.1.1 and installing 4.0.1 did not resolve this issue:
<I HAVE UNINSTALL THE 4.1.1 VERSION AND INSTALL AN OTHER VERSION LIKE 4.0.1
WITHOUT SUCCES ALSO.>
For shure he works with Mavericks (Mac OS 10.9) and a 64bit Version of
OpenOffice Calc.
Please see issue https://issues.apache.org/ooo/show_bug.cgi?id=124191
This issue happens also only with Mavericks (Mac 10.9) and the 64bit Version
since 4.1
I have written a complex "App" for "record keeping" and "Payroll accounting"
for my company. (Don't know in english)
Without a password-protection it is useless, because the Tax office can reject
it, when it did not include some special Criteria, like password-protection and
others.
So: Please help and fix this issue.
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[Issue 125431] "The Password is incorrect. The file cannot be
opened."
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125431
--- Comment #25 from Ariel Constenla-Haile <ar...@apache.org> ---
(In reply to Robert from comment #24)
> Tried to do this and was asked to download "Developer Tools" which I did, no
> response when reentered your directory address.
>
> The file is in applications but unfamiliar with how to adjust the address to
> get a result. Happy to try again if you can clarify for me or can submit
> more information for you if needed.
If OpenOffice is installed in the default location, that is
/Applications/OpenOffice.org.app/, then you don't need to change the command.
The command is a single line (though your browser may wrap the line and show
more):
OO_HOME=/Applications/OpenOffice.app/Contents/MacOS;for i in
${OO_HOME}/*.dylib; do otool -L $i >> ~/aoo_libs.txt;done
In the command, the variable OO_HOME is assigned the value
/Applications/OpenOffice.app/Contents/MacOS
If OpenOffice isn't installed in /Applications/OpenOffice.app, you have to
modified this value.
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[Issue 125431] "The Password is incorrect. The file cannot be
opened."
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125431
orcmid <or...@apache.org> changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |orcmid@apache.org
--- Comment #43 from orcmid <or...@apache.org> ---
I would like to see some information from one of the files that previously
opened and now does not.
An encrypted ODT (or ODS) file can be opened using a Zip utility. This will
not reveal any of the encrypted data. It will reveal some details about how
the encryption was done.
The file I am interested in is named META-INF/manifest.xml.
Please extract that file and upload it to this bugzilla issue. I don't need to
know the password. It just has to be the manifest from an encrypted ("Saved
with Password") file that could be opened before and cannot be opened now.
There may be clues to why some installations are doing this differently. Or
not. I think on seeing the manifest I can think of more useful questions to
ask.
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[Issue 125431] "The Password is incorrect. The file cannot be
opened."
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125431
--- Comment #6 from Robert <rf...@cegetel.net> ---
http://archive.apache.org/dist/openoffice/4.0.1/binaries/en-US/Apache_OpenOffice-SDK_4.0.1_MacOS_x86_install_en-US.dmg.asc
Password: Saignon
This is a sample file that will not open.
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[Issue 125431] "The Password is incorrect. The file cannot be
opened."
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125431
AndrewB <no...@slugbandit.co.uk> changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |no_reply@slugbandit.co.uk
--- Comment #50 from AndrewB <no...@slugbandit.co.uk> ---
This is not just a mac problem. The more I look, the more I see. Admittedly
they are sporadic but they are killers.
Here's mine:
https://forum.openoffice.org/en/forum/viewtopic.php?f=9&t=74265&p=335855#p335855
The only connection I can think of is going from Mint Quiana -> Rebecca
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[Issue 125431] "The Password is incorrect. The file cannot be
opened."
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125431
Manfred <Tr...@t-online.de> changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |TrolliusX@t-online.de
--- Comment #29 from Manfred <Tr...@t-online.de> ---
since 4.1.1 no password-protected file will open.
Mac OSX 10.9
terrible, can't work!
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[Issue 125431] "The Password is incorrect. The file cannot be
opened."
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125431
--- Comment #4 from Ariel Constenla-Haile <ar...@apache.org> ---
Created attachment 83833
--> https://issues.apache.org/ooo/attachment.cgi?id=83833&action=edit
Document with password "test"
@Robert: can you open that file? The password is test
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[Issue 125431] "The Password is incorrect. The file cannot be
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Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125431
Ariel Constenla-Haile <ar...@apache.org> changed:
What |Removed |Added
----------------------------------------------------------------------------
Keywords|needmoreinfo |
CC| |hdu@apache.org,
| |jsc@apache.org
--- Comment #34 from Ariel Constenla-Haile <ar...@apache.org> ---
(In reply to roryof from comment #32)
> Another report of Mac password trouble:
> https://forum.openoffice.org/en/forum/viewtopic.php?f=7&t=72014
There is indeed a real problem, though it couldn't be reproduced by any
developer.
My assuption that this can be a problem with system libraries might be right,
but unfortunately the output of otool does not show any problem.
sal/osl/unx/module.c has some debugging/tracing code that could be turned on or
converted to simple printf statements.
@jsc: did you change the build environment from 4.1.0 to 4.1.1? Comment 30 from
Manfred seems to suggest that this bug appeared for him with the latest release
but is not reproducible with >= 4.1.0
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[Issue 125431] "The Password is incorrect. The file cannot be
opened."
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125431
--- Comment #27 from Ariel Constenla-Haile <ar...@apache.org> ---
(In reply to Robert from comment #26)
> This command does not produce any result as written. Tried is several times
> but just comes back to the prompt.
as said in comment 23, the command writes to a file aoo_libs.txt in your user
home directory. Open Finder and you'll find aoo_libs.txt in your home dir.
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[Issue 125431] "The Password is incorrect. The file cannot be
opened."
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125431
--- Comment #14 from roryof <of...@iol.ie> ---
Other sample file from same user, password "Saignon" (do not confuse with
similar named city!,) on a thread at at
https://forum.openoffice.org/en/forum/viewtopic.php?f=6&t=71593
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[Issue 125431] "The Password is incorrect. The file cannot be
opened."
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125431
--- Comment #5 from Robert <rf...@cegetel.net> ---
Comment on attachment 83833
--> https://issues.apache.org/ooo/attachment.cgi?id=83833
Document with password "test"
No. Cannot open this file with password test.
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[Issue 125431] "The Password is incorrect. The file cannot be
opened."
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125431
--- Comment #16 from Robert <rf...@cegetel.net> ---
As suggested by Apple and Rory, I uninstalled OpenOffice completely, restarted,
and reinstalled a fresh OO 4.0.1. The problem continues.
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[Issue 125431] "The Password is incorrect. The file cannot be
opened."
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125431
--- Comment #39 from oooforum <oo...@free.fr> ---
(In reply to jonathandl from comment #38)
> Another user report of the same issue.
>
> http://mail-archives.apache.org/mod_mbox/openoffice-users/201410.mbox/
> %3cBLU437-SMTP56074A6539FA2FACF307DAAFA10@phx.gbl%3e
Sorry but no configuration info is available.
We don't know which system and AOO version is impacted
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[Issue 125431] "The Password is incorrect. The file cannot be
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Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125431
oooforum <oo...@free.fr> changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |oooforum@free.fr
--- Comment #19 from oooforum <oo...@free.fr> ---
(In reply to Robert from comment #16)
> As suggested by Apple and Rory, I uninstalled OpenOffice completely,
> restarted, and reinstalled a fresh OO 4.0.1. The problem continues.
You must reset your profile between uninstall and reinstall.
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[Issue 125431] "The Password is incorrect. The file cannot be
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Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125431
roryof <of...@iol.ie> changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |ofarrwrk@iol.ie
--- Comment #12 from roryof <of...@iol.ie> ---
I confirm that I was able to open using OO 4.1.1 RC2; OO 4,1,0 opens it on
Windows XP (32 bit) and on Xubuntu 14.04 (64 bit), so it may be a Mac specific
problem.
RoryOF
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[Issue 125431] "The Password is incorrect. The file cannot be
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Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125431
--- Comment #15 from Robert <rf...@cegetel.net> ---
(In reply to Ariel Constenla-Haile from comment #10)
> Can you run OpenOffice from within a terminal? It may output some error
> message (may be a library that can't be loaded, etc.)
>
> The terminal is Terminal.app; in the terminal you have to write the command
> to execute OpenOffice and press Enter. The command is something like
>
> /Applications/OpenOffice.app/Contents/MacOS/soffice
>
> (if OpenOffice is in the default location). Use the TAB key to autocomplete
> the
> path to soffice.
Thanks I tried to run OpenOffice form Terminal and it started no problem
without any error message.
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[Issue 125431] "The Password is incorrect. The file cannot be
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Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125431
--- Comment #48 from orcmid <or...@apache.org> ---
I received an off-list report that LibreOffice documents created with 4.3 will
roundtrip on Macintosh and fail to be opened with Apache OpenOffice 4.1.1 (or
whatever the latest Macintosh release is). Those files use SHA256 (instead of
SHA1) and use AES instead of Blowfish. As we already know, the files can be
opened just fine on other installations of AOO 4.1.1 (such as on Windows).
I think that is confirmation that there is a problem in the dependencies of
Apache OpenOffice in the case of distributions on recent OS X platforms.
There is a fairly lengthy tool chain in which there could be a defect, starting
with how the Unicode UTF8 of the password is obtained on each platform.
Beside looking into the chain of transformations that go into decryption, it
may be important to check all of the ways the failure message can be reached.
If there are exceptions that lead to that message, that could also be a clue.
I have no expertise with the code itself, so have little else to offer.
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[Issue 125431] "The Password is incorrect. The file cannot be
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Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125431
--- Comment #21 from oooforum <oo...@free.fr> ---
(In reply to Robert from comment #20)
> Could you please clarify how this is done correctly (is this the Library,
> user, renaming ?).
A very large proportion of problems are cured by deleting or renaming the
OpenOffice User Profile. See:
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[Issue 125431] "The Password is incorrect. The file cannot be
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Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125431
--- Comment #26 from Robert <rf...@cegetel.net> ---
(In reply to Ariel Constenla-Haile from comment #25)
> (In reply to Robert from comment #24)
> > Tried to do this and was asked to download "Developer Tools" which I did, no
> > response when reentered your directory address.
> >
> > The file is in applications but unfamiliar with how to adjust the address to
> > get a result. Happy to try again if you can clarify for me or can submit
> > more information for you if needed.
>
> If OpenOffice is installed in the default location, that is
> /Applications/OpenOffice.org.app/, then you don't need to change the
> command. The command is a single line (though your browser may wrap the line
> and show more):
>
> OO_HOME=/Applications/OpenOffice.app/Contents/MacOS;for i in
> ${OO_HOME}/*.dylib; do otool -L $i >> ~/aoo_libs.txt;done
>
> In the command, the variable OO_HOME is assigned the value
> /Applications/OpenOffice.app/Contents/MacOS
> If OpenOffice isn't installed in /Applications/OpenOffice.app, you have to
> modified this value.
This command does not produce any result as written. Tried is several times
but just comes back to the prompt.
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[Issue 125431] "The Password is incorrect. The file cannot be
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Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125431
--- Comment #22 from oooforum <oo...@free.fr> ---
https://forum.openoffice.org/en/forum/viewtopic.php?f=74&t=12426
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[Issue 125431] "The Password is incorrect. The file cannot be
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Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125431
--- Comment #9 from Robert <rf...@cegetel.net> ---
Downloaded 4.0.1 and file password does not open. Created new file without
password and no problems then tried to password protect and received box
stating "Error saving document..., General Error, General input/output error"
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[Issue 125431] "The Password is incorrect. The file cannot be
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Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125431
--- Comment #32 from roryof <of...@iol.ie> ---
Another report of Mac password trouble:
https://forum.openoffice.org/en/forum/viewtopic.php?f=7&t=72014
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[Issue 125431] "The Password is incorrect. The file cannot be
opened."
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125431
--- Comment #30 from Manfred <Tr...@t-online.de> ---
Have gone back to 4.0.1 !!!
Changed "libvcl.dylib" again for solve the scrolling-bug (issue 124191):
PASSWORD NOT CORRECT - FILE CANNOT BE OPENED !!!!
How shall I work now?
Please fix this soon !!!!
(PS: last Post means 4.1.0)
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[Issue 125431] "The Password is incorrect. The file cannot be
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Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125431
--- Comment #45 from orcmid <or...@apache.org> ---
I've looked at Manfred's manifest.xml, and I'll look at some of the other
files, such as the one that doesn't confirm on other platforms.
I don't see anything obvious just yet. I think Ariel's suspicions about a
change in some dependency is likely, although it could also be an edge case
that other differences have brought to the surface.
Here's an unusual request. Because the situation on being able to open some of
these files can be desperate, I recommend the following actions for Mac OSX
users who have the problem:
1. Obtain and install the Mac release of LibreOffice 4.3. This package should
install along-side Apache OpenOffice without any problems. See if the files
open with the password there. (This will also be a fresh install instead of a
roll-back, so that symptom should not be a factor as it seems to be with AOO.)
If the files open with LibO, that is at least an immediate workaround.
If the files open with LibO, we can work to figure out what difference in
dependencies might account for the difference with AOO.
If the file also fails to open with LibO, we need to look for a common-mode
problem in both implementations.
2. If there is no joy with LibreOffice 4.3, try NeoOffice. Same challenges.
3. Confirm results here, positive or negative, so that we have more clues to
this situation.
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[Issue 125431] "The Password is incorrect. The file cannot be
opened."
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125431
--- Comment #18 from Robert <rf...@cegetel.net> ---
After running Disk Utility on Mac, this came up. Don't know if it's
significant:
"ACL found but not expected on “private/etc/apache2/users”"
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[Issue 125431] "The Password is incorrect. The file cannot be
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Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125431
--- Comment #13 from roryof <of...@iol.ie> ---
In the Mac code does the passwording mechanism make any call for encryption to
a Mac system library, which may have been updated or not updated on the problem
computer?
RoryOF
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[Issue 125431] "The Password is incorrect. The file cannot be
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Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125431
--- Comment #36 from Manfred <Tr...@t-online.de> ---
There was an other issue (Scrolling issue)
https://issues.apache.org/ooo/show_bug.cgi?id=124191
that only infects Mac OS 10.9 and the 64 bit Version…
Maybe that helps to locate the trouble.
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[Issue 125431] "The Password is incorrect. The file cannot be
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Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125431
--- Comment #23 from Ariel Constenla-Haile <ar...@apache.org> ---
Reading bug 121086 and this one, it does not seem to be a user profile bug.
I tend to think that there is a dependency problem with system libraries.
Can you ran the following command on a terminal, and attach the output text
file here?
The command:
OO_HOME=/Applications/OpenOffice.app/Contents/MacOS;for i in
${OO_HOME}/*.dylib; do otool -L $i >> ~/aoo_libs.txt;done
- You may need to change the value of OO_HOME from
/Applications/OpenOffice.app/Contents/MacOS to the place where OpenOffice.app
is installed
- the command writes to a file aoo_libs.txt in your user home directory
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[Issue 125431] "The Password is incorrect. The file cannot be
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Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125431
--- Comment #24 from Robert <rf...@cegetel.net> ---
(In reply to Ariel Constenla-Haile from comment #23)
> Reading bug 121086 and this one, it does not seem to be a user profile bug.
> I tend to think that there is a dependency problem with system libraries.
>
> Can you ran the following command on a terminal, and attach the output text
> file here?
> The command:
>
> OO_HOME=/Applications/OpenOffice.app/Contents/MacOS;for i in
> ${OO_HOME}/*.dylib; do otool -L $i >> ~/aoo_libs.txt;done
>
>
> - You may need to change the value of OO_HOME from
> /Applications/OpenOffice.app/Contents/MacOS to the place where
> OpenOffice.app is installed
>
> - the command writes to a file aoo_libs.txt in your user home directory
Tried to do this and was asked to download "Developer Tools" which I did, no
response when reentered your directory address.
The file is in applications but unfamiliar with how to adjust the address to
get a result. Happy to try again if you can clarify for me or can submit more
information for you if needed.
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[Issue 125431] "The Password is incorrect. The file cannot be
opened."
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125431
--- Comment #44 from Manfred <Tr...@t-online.de> ---
Created attachment 84114
--> https://issues.apache.org/ooo/attachment.cgi?id=84114&action=edit
META-INF manifest.xml
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[Issue 125431] "The Password is incorrect. The file cannot be
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Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125431
--- Comment #37 from oooforum <oo...@free.fr> ---
We have 3 reports from french user forum with a similar issue.
Since 4.1.1 and MacOS X 10.9, no password-protected file will open.
Also, it's unable to save a password-protected file: I/O general error occurs.
Seems to be a problem with x64 system and algorithm to encrypt file.
This bug is a very important one and it should be set as "regression".
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[Issue 125431] "The Password is incorrect. The file cannot be
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Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125431
--- Comment #20 from Robert <rf...@cegetel.net> ---
(In reply to oooforum from comment #19)
> (In reply to Robert from comment #16)
> > As suggested by Apple and Rory, I uninstalled OpenOffice completely,
> > restarted, and reinstalled a fresh OO 4.0.1. The problem continues.
> You must reset your profile between uninstall and reinstall.
Could you please clarify how this is done correctly (is this the Library, user,
renaming ?).
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[Issue 125431] "The Password is incorrect. The file cannot be
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https://issues.apache.org/ooo/show_bug.cgi?id=125431
--- Comment #31 from Manfred <Tr...@t-online.de> ---
Created attachment 83873
--> https://issues.apache.org/ooo/attachment.cgi?id=83873&action=edit
aoo_libs.txt
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[Issue 125431] "The Password is incorrect. The file cannot be
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https://issues.apache.org/ooo/show_bug.cgi?id=125431
--- Comment #8 from Robert <rf...@cegetel.net> ---
Created attachment 83834
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Message Box received
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[Issue 125431] "The Password is incorrect. The file cannot be
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Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125431
--- Comment #42 from jonathandl <jo...@netscape.net> ---
User posted an update to the forum:
1. When saving documents, the error message is "Erreur en sauvegardant
Internet-free: Erreur générale. Erreur générale d'E/S."
2. The user has a 2010 MacBook Pro that originally had Mac OS 10.9
("Mavericks") and then updated to Mac OS "Yosemite."
(In reply to oooforum from comment #39)
>
> Sorry but no configuration info is available.
> We don't know which system and AOO version is impacted
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[Issue 125431] "The Password is incorrect. The file cannot be
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Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125431
--- Comment #10 from Ariel Constenla-Haile <ar...@apache.org> ---
Can you run OpenOffice from within a terminal? It may output some error message
(may be a library that can't be loaded, etc.)
The terminal is Terminal.app; in the terminal you have to write the command to
execute OpenOffice and press Enter. The command is something like
/Applications/OpenOffice.app/Contents/MacOS/soffice
(if OpenOffice is in the default location). Use the TAB key to autocomplete the
path to soffice.
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[Issue 125431] "The Password is incorrect. The file cannot be
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Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125431
--- Comment #47 from Manfred <Tr...@t-online.de> ---
Installed LibreOffice 4.2.7 (last stable Version):
It opens all my secured Documents.
Imported a template, made with OO Calc without password protection, into
LibreOffice, saved it from there with password:
OpenOffice Calc did not open it ("Password incorrect"),
LibreOffice did the job.
Thank you for this hint!
(I still work with Mac OS 10.9)
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[Issue 125431] "The Password is incorrect. The file cannot be
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https://issues.apache.org/ooo/show_bug.cgi?id=125431
John <do...@wildblue.net> changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |doriandjohn@wildblue.net
--- Comment #49 from John <do...@wildblue.net> ---
We have two Macs with Open Office. One has the password issue (Mac Mini 5,1)
and one does not (iMac 8,1). The problem has been persistant over multiple 4.X
versions of OO, and with OS X 10.9 and 10.10. Tried deleting the profile,
reinstalling OO, and using the profile from the working computer; but no
success. A clean install was performed with the OS X 10.10 update, reloaded the
user files from a Time Machine backup (OO and all related user files were
deleted before making the backup). Still have the password problem after OO
was reinstalled.
Tonight I tried exporting the protected file from the working computer to a
password protected 'Microsoft Word 97/2000/XP' format. The non-working Mini
finally could open this password protected document! I hope this is a clue to
help solve this issue (and for me it is a temporary work around).
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[Issue 125431] "The Password is incorrect. The file cannot be
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Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125431
--- Comment #7 from Ariel Constenla-Haile <ar...@apache.org> ---
(In reply to Ariel Constenla-Haile from comment #3)
> The user sent in a private mail a document with its password, the file
> cannot be opened with the password.
Dummy me; tested again after a message from Robert telling that Rory could open
the file, and the document *CAN* indeed be opened (tested on Linux and MacOSX,
with 4.0.1 and 4.1.0).
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[Issue 125431] "The Password is incorrect. The file cannot be
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Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125431
--- Comment #41 from jsc@apache.org ---
I use MacOSX 10.9.5 and have no problems to open an old password protected file
from 2011 (can't remember the version I used to create it) with AOO 4.1.1.
I created a new text password protected odt file with AOO 4.1., closed it and
reopended ... works as expected.
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[Issue 125431] "The Password is incorrect. The file cannot be
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https://issues.apache.org/ooo/show_bug.cgi?id=125431
--- Comment #33 from roryof <of...@iol.ie> ---
And another case of Mac and Calc passwords not opening.
https://forum.openoffice.org/en/forum/viewtopic.php?f=17&t=68109
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[Issue 125431] "The Password is incorrect. The file cannot be
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https://issues.apache.org/ooo/show_bug.cgi?id=125431
--- Comment #28 from Robert <rf...@cegetel.net> ---
Created attachment 83869
--> https://issues.apache.org/ooo/attachment.cgi?id=83869&action=edit
Mac Text File
As requested.
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[Issue 125431] "The Password is incorrect. The file cannot be
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Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125431
--- Comment #46 from jonathandl <jo...@netscape.net> ---
I received an update from the user with the French version of OpenOffice, with
a 2010 MacBook Pro that originally had Mac OS 10.9 and now has Mac OS X
"Yosemite".
The files in question open just fine with LibreOffice.
(In reply to orcmid from comment #45)
> Here's an unusual request. Because the situation on being able to open some
> of these files can be desperate, I recommend the following actions for Mac
> OSX users who have the problem:
>
> 1. Obtain and install the Mac release of LibreOffice 4.3. This package
> should install along-side Apache OpenOffice without any problems. See if
> the files open with the password there. (This will also be a fresh install
> instead of a roll-back, so that symptom should not be a factor as it seems
> to be with AOO.)
> If the files open with LibO, that is at least an immediate workaround.
> If the files open with LibO, we can work to figure out what difference
> in dependencies might account for the difference with AOO.
> If the file also fails to open with LibO, we need to look for a
> common-mode problem in both implementations.
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[Issue 125431] "The Password is incorrect. The file cannot be
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Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125431
--- Comment #1 from Robert <rf...@cegetel.net> ---
Cannot access many files because my password no longer works, need these files
please respond. I have been using this system for 8 years and suddenly I can't
get into the files, there must be a fix for this ?
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[Issue 125431] "The Password is incorrect. The file cannot be
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https://issues.apache.org/ooo/show_bug.cgi?id=125431
Ariel Constenla-Haile <ar...@apache.org> changed:
What |Removed |Added
----------------------------------------------------------------------------
Keywords| |needmoreinfo
--- Comment #2 from Ariel Constenla-Haile <ar...@apache.org> ---
Does this happen with files created with previous versions?
Can you attach a dummy document saved with a dummy password?
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