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Posted to issues@openoffice.apache.org by bu...@apache.org on 2022/08/22 20:00:24 UTC
[Issue 128535] New: MacOS: Application crashes 30 seconds after opening if "check for automatic updates" is turned on
https://bz.apache.org/ooo/show_bug.cgi?id=128535
Issue ID: 128535
Issue Type: DEFECT
Summary: MacOS: Application crashes 30 seconds after opening if
"check for automatic updates" is turned on
Product: Writer
Version: 4.1.13
Hardware: All
OS: All
Status: UNCONFIRMED
Severity: Normal
Priority: P5 (lowest)
Component: programming
Assignee: issues@openoffice.apache.org
Reporter: miker@sundialservices.com
Target Milestone: ---
OpenOffice on MacOS was consistently crashing within 30 seconds after opening.
An entry in "~/Library/Logs/DiagnosticReports" provided the following clue that
the "automatic check for updates" process was the cause of the crash. Turning
off this option made the problem go away.
Thread 5 Crashed:
0 libplds4.dylib 0x16859d0a5
PL_HashTableLookupConst + 16
1 libnssutil3.dylib 0x168a273da SECOID_FindOID_Util
+ 25
2 libsmime3.dylib 0x1688c95b0
CERT_DecodeCertPackage + 335
3 libnss3.dylib 0x168ed7b40 0x168e14000 + 801600
4 libnss3.dylib 0x168ed7de3 0x168e14000 + 802275
5 libnss3.dylib 0x168ed3ed0 0x168e14000 + 786128
6 libnss3.dylib 0x168ed4cca 0x168e14000 + 789706
7 libnss3.dylib 0x168ea0ef0 0x168e14000 + 577264
8 libnss3.dylib 0x168e9f631 0x168e14000 + 570929
9 libnss3.dylib 0x168e9d9f4 0x168e14000 + 563700
10 libnss3.dylib 0x168e24b8d CERT_PKIXVerifyCert
+ 1437
11 libxsec_xmlsec.dylib 0x1689ba337
SecurityEnvironment_NssImpl::verifyCertificate(com::sun::star::uno::Reference<com::sun::star::security::XCertificate>
const&,
com::sun::star::uno::Sequence<com::sun::star::uno::Reference<com::sun::star::security::XCertificate>
> const&) + 1735
12 libucpdav1.dylib 0x1687bbece
http_dav_ucp::SerfSession::verifySerfCertificateChain(int,
serf_ssl_certificate_t const* const*, int) + 2398
13 libserf-1.dylib 0x168aabf2a 0x168aa4000 + 32554
14 libserf-1.dylib 0x168bcaed6 X509_verify_cert +
2262
15 libserf-1.dylib 0x168adf6dc
ssl_verify_cert_chain + 444
16 libserf-1.dylib 0x168ab8f60
ssl3_get_server_certificate + 368
17 libserf-1.dylib 0x168ab7d9f ssl3_connect + 2319
18 libserf-1.dylib 0x168ac7f1c ssl23_connect + 3100
19 libserf-1.dylib 0x168ac826f ssl23_read + 79
20 libserf-1.dylib 0x168aac801 0x168aa4000 + 34817
21 libserf-1.dylib 0x168aa66ef serf_databuf_peek +
79
22 libserf-1.dylib 0x168aae885
serf__process_connection + 309
23 libserf-1.dylib 0x168aa5e24 serf_event_trigger +
180
24 libserf-1.dylib 0x168aa5f09 serf_context_run +
185
25 libucpdav1.dylib 0x1687b4110
http_dav_ucp::SerfRequestProcessor::runProcessor() + 112
26 libucpdav1.dylib 0x1687b4316
http_dav_ucp::SerfRequestProcessor::processGet(com::sun::star::uno::Reference<http_dav_ucp::SerfInputStream>
const&, std::__1::vector<rtl::OUString, std::__1::allocator<rtl::OUString> >
const&, http_dav_ucp::DAVResource&, int&) + 54
27 libucpdav1.dylib 0x1687befd7
http_dav_ucp::SerfSession::GET(rtl::OUString const&,
std::__1::vector<rtl::OUString, std::__1::allocator<rtl::OUString> > const&,
http_dav_ucp::DAVResource&, http_dav_ucp::DAVRequestEnvironment const&) + 263
28 libucpdav1.dylib 0x1687a288a
http_dav_ucp::DAVResourceAccess::GET(std::__1::vector<rtl::OUString,
std::__1::allocator<rtl::OUString> > const&, http_dav_ucp::DAVResource&,
com::sun::star::uno::Reference<com::sun::star::ucb::XCommandEnvironment>
const&) + 458
29 libucpdav1.dylib 0x168788933
http_dav_ucp::Content::open(com::sun::star::ucb::OpenCommandArgument2 const&,
com::sun::star::uno::Reference<com::sun::star::ucb::XCommandEnvironment>
const&) + 1763
30 libucpdav1.dylib 0x16877f6fa
http_dav_ucp::Content::execute(com::sun::star::ucb::Command const&, int,
com::sun::star::uno::Reference<com::sun::star::ucb::XCommandEnvironment>
const&) + 2714
31 libucpdav1.dylib 0x16878e082 non-virtual thunk to
http_dav_ucp::Content::execute(com::sun::star::ucb::Command const&, int,
com::sun::star::uno::Reference<com::sun::star::ucb::XCommandEnvironment>
const&) + 18
32 updatefeed.uno.dylib 0x1683ff667 0x1683fa000 + 22119
33 updatefeed.uno.dylib 0x1683fea4e 0x1683fa000 + 19022
34 updatefeed.uno.dylib 0x1683ff152 0x1683fa000 + 20818
35 updchk.uno.dylib 0x11a5a8b24
checkForUpdates(UpdateInfo&,
com::sun::star::uno::Reference<com::sun::star::uno::XComponentContext> const&,
com::sun::star::uno::Reference<com::sun::star::task::XInteractionHandler>
const&,
com::sun::star::uno::Reference<com::sun::star::deployment::XUpdateInformationProvider>
const&) + 1460
36 updchk.uno.dylib 0x11a59de00 0x11a595000 + 36352
37 updchk.uno.dylib 0x11a59db1f 0x11a595000 + 35615
38 libsofficeapp.dylib 0x10f46d5cf threadFunc + 15
39 libuno_sal.dylib.3 0x10f56e855 0x10f568000 + 26709
40 libsystem_pthread.dylib 0x7ff80c9064e1 _pthread_start + 125
41 libsystem_pthread.dylib 0x7ff80c901f6b thread_start + 15
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[Issue 128535] MacOS: Application crashes 30 seconds after opening if "check for automatic updates" is turned on
Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=128535
--- Comment #3 from Matthias Seidel <ms...@apache.org> ---
See:
https://bz.apache.org/ooo/show_bug.cgi?id=128591
Maybe we have the same root problem here?
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[Issue 128535] MacOS: Application crashes 30 seconds after opening if "check for automatic updates" is turned on
Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=128535
Matthias Seidel <ms...@apache.org> changed:
What |Removed |Added
----------------------------------------------------------------------------
See Also| |https://bz.apache.org/ooo/s
| |how_bug.cgi?id=128591
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[Issue 128535] MacOS: Application crashes 30 seconds after opening if "check for automatic updates" is turned on
Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=128535
oooforum (fr) <oo...@free.fr> changed:
What |Removed |Added
----------------------------------------------------------------------------
Status|UNCONFIRMED |RESOLVED
Resolution|--- |IRREPRODUCIBLE
CC| |oooforum@free.fr
--- Comment #1 from oooforum (fr) <oo...@free.fr> ---
Not reproduced.
Reset the user profile and try again
See https://forum.openoffice.org/en/forum/viewtopic.php?t=91965 and Q02
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[Issue 128535] MacOS: Application crashes 30 seconds after opening if "check for automatic updates" is turned on
Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=128535
Matthias Seidel <ms...@apache.org> changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |mseidel@apache.org
Ever confirmed|0 |1
Status|RESOLVED |REOPENED
Resolution|IRREPRODUCIBLE |---
--- Comment #2 from Matthias Seidel <ms...@apache.org> ---
This is a problem reported by many Apple users on Intel platform.
This does NOT happen on Apple M1 when AOO is run via Rosetta 2.
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[Issue 128535] MacOS: Application crashes 30 seconds after opening if "check for automatic updates" is turned on
Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=128535
--- Comment #4 from sundialservices <mi...@sundialservices.com> ---
Problem #128591 is probably a duplicate of this issue.
The real problem here is that OpenOffice allows an exception to percolate all
the way to the top – to the operating system, which responds by killing the
entire process. No matter what actually happens during the "automatic update"
process, OO should "try" it, and "catch" anything that goes wrong. Right now it
doesn't.
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[Issue 128535] MacOS: Application crashes 30 seconds after opening if "check for automatic updates" is turned on
Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=128535
Matthias Seidel <ms...@apache.org> changed:
What |Removed |Added
----------------------------------------------------------------------------
See Also| |https://bz.apache.org/ooo/s
| |how_bug.cgi?id=127154
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[Issue 128535] MacOS: Application crashes 30 seconds after opening if "check for automatic updates" is turned on
Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=128535
damjan@apache.org changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |damjan@apache.org
--- Comment #5 from damjan@apache.org ---
(In reply to Matthias Seidel from comment #3)
> See:
> https://bz.apache.org/ooo/show_bug.cgi?id=128591
>
> Maybe we have the same root problem here?
No it's not. The port of WebDAV to Curl and OpenSSL was only done on trunk, and
wasn't backported to AOO41X or AOO42X. This was reported with version 4.1.13,
and even in the stack trace pasted here, you can see it's using Serf instead of
Curl.
The crash here happens during the custom certificate verification process our
WebDAV content provider uses, and happens within NSS. The Linux crash in bug
128591 happens earlier, while Curl calls into OpenSSL during the connection
process, before reaching our custom certificate verification callback.
0 libplds4.dylib 0x16859d0a5
PL_HashTableLookupConst + 16
1 libnssutil3.dylib 0x168a273da SECOID_FindOID_Util
+ 25
2 libsmime3.dylib 0x1688c95b0
CERT_DecodeCertPackage + 335
3 libnss3.dylib 0x168ed7b40 0x168e14000 + 801600
4 libnss3.dylib 0x168ed7de3 0x168e14000 + 802275
5 libnss3.dylib 0x168ed3ed0 0x168e14000 + 786128
6 libnss3.dylib 0x168ed4cca 0x168e14000 + 789706
7 libnss3.dylib 0x168ea0ef0 0x168e14000 + 577264
8 libnss3.dylib 0x168e9f631 0x168e14000 + 570929
9 libnss3.dylib 0x168e9d9f4 0x168e14000 + 563700
10 libnss3.dylib 0x168e24b8d CERT_PKIXVerifyCert
+ 1437
11 libxsec_xmlsec.dylib 0x1689ba337
SecurityEnvironment_NssImpl::verifyCertificate(com::sun::star::uno::Reference<com::sun::star::security::XCertificate>
const&,
com::sun::star::uno::Sequence<com::sun::star::uno::Reference<com::sun::star::security::XCertificate>
> const&) + 1735
12 libucpdav1.dylib 0x1687bbece
http_dav_ucp::SerfSession::verifySerfCertificateChain(int,
serf_ssl_certificate_t const* const*, int) + 2398
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You are receiving this mail because:
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[Issue 128535] MacOS: Application crashes 30 seconds after opening if "check for automatic updates" is turned on
Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=128535
sundialservices <mi...@sundialservices.com> changed:
What |Removed |Added
----------------------------------------------------------------------------
Severity|Normal |Major
Hardware|All |Mac
OS|All |macOS 12.0
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You are receiving this mail because:
You are the assignee for the issue.
[Issue 128535] MacOS: Application crashes 30 seconds after opening if "check for automatic updates" is turned on
Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=128535
Matthias Seidel <ms...@apache.org> changed:
What |Removed |Added
----------------------------------------------------------------------------
Keywords| |crash
Severity|Major |Normal
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