[allura:tickets] #6328 Use In-Reply-To: and References: headers for outgoing ticket emails

[Igor Bondarenko <je...@users.sf.net>]

- **status**: in-progress --> code-review



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** [tickets:#6328] Use In-Reply-To: and References: headers for outgoing ticket emails**

**Status:** code-review
**Labels:** 42cc 
**Created:** Tue Jun 04, 2013 02:04 PM UTC by Hanspeter Niederstrasser
**Last Updated:** Wed Sep 25, 2013 08:59 AM UTC
**Owner:** nobody

Outgoing ticket emails should use the In-Reply-To: and References: headers so that recipient user agents can group messages from the same ticket together.

For example, e-mails from Canonical's Launchpad tracker use the Message-ID of the original post in the References: field of follow up posts.  The same should happen with SF ticket e-mails.  In case a user replies via e-mail or using the "Reply" button on the web interface, the Message-ID of the 'parent' message should be appended to the In-Reply-To: and References: headers.


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