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Posted to issues@openoffice.apache.org by bu...@apache.org on 2014/06/22 05:36:47 UTC
[Issue 125134] New: Impress continues to crash
https://issues.apache.org/ooo/show_bug.cgi?id=125134
Issue ID: 125134
Issue Type: DEFECT
Summary: Impress continues to crash
Product: Impress
Version: 4.1.0
Hardware: PC
OS: Windows 8
Status: UNCONFIRMED
Severity: critical
Priority: P3
Component: save-export
Assignee: issues@openoffice.apache.org
Reporter: jwcollins74@hotmail.com
Everytime i use Impress it crashes on me. What is the deal? i clear my RAM, i
restart computer. it used to crash on my old Windows Vista PC, so i bought a
brand new Windows 8 system and now it's crashing on it as well. Please fix
this. it drives me CRAAAAZZZY. i'm sorry but I really need to use it each
week and i can't keep dealing with it crashing on me.
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[Issue 125134] Impress continues to crash
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125134
--- Comment #10 from Beth <eo...@hotmail.com> ---
(In reply to oooforum from comment #9)
> (In reply to Beth from comment #8)
> > How do you reset a profile?
> Did you really read this report? :-/
> I explain this in my 1st comment
Yes, I did read the messages and replies. No, I did not previously click on the
link as the context of your SECOND comment did not indicate that the link was
to information on resetting the OO user profile.
I have now read the instructions provided in the link and renamed my old user
file so a new one would be created. Impress still crashes, so the issue was not
the user file.
As more than one person is having issues with Impress, it could be an issue
with the program itself interacting with Windows 8.1. I'm open to suggestions
on how to troubleshoot this. If I can't get this fixed pretty soon, I will have
to go buy Microsoft Office so that I can use Powerpoint. :(
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[Issue 125134] Impress continues to crash
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125134
--- Comment #9 from oooforum <oo...@free.fr> ---
(In reply to Beth from comment #8)
> How do you reset a profile?
Did you really read this report? :-/
I explain this in my 1st comment
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[Issue 125134] Impress continues to crash
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125134
Beth <eo...@hotmail.com> changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |eowynxxii@hotmail.com
--- Comment #6 from Beth <eo...@hotmail.com> ---
I am having the same problem of impress crashing. It crashes every time I use
it.
I have had it crash within seconds of opening a .ppt file.
I have had it crash while spooling a print job.
I have had it crash while scrolling through the slide sorter.
I have had it crash after choosing to hide a slide in the slide sorter.
I currently save my document after every change I make because it could crash
at any moment. There seems to be no correlation between what I am doing in the
program and it crashing.
I'm not very computer saavy, but I've never had this issue before. Granted my
old computer used Windows XP and my new computer is on Windows 8.1, so there
may be differences with the operating system that is causing this. I am willing
to try anything to fix it as I would like to print the slides 4 to a page for
my classes. Taking 2+ hours to edit and print a document is absurd.
Writer and Calc programs are working fine. I haven't used any of the others.
I'm on OO 4.1.1
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[Issue 125134] Impress continues to crash
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125134
--- Comment #14 from Matt Dilts <md...@gmail.com> ---
Created attachment 84235
--> https://issues.apache.org/ooo/attachment.cgi?id=84235&action=edit
Presentation with several slides with embedded jpeg images
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[Issue 125134] Impress continues to crash
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125134
--- Comment #5 from oooforum <oo...@free.fr> ---
(In reply to jwcollins74 from comment #4)
> is it possible to talk to someone on the phone? i don't understand what you
> mean by resetting my profile. how do i do that?
If your referring to customer support for AOO, there is no phone number.
Support is provide here from end-users like you.
Read this: https://forum.openoffice.org/en/forum/viewtopic.php?p=58403#p58403
The best place to have help is the forum.
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[Issue 125134] Impress continues to crash
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125134
--- Comment #2 from jwcollins74@hotmail.com ---
i create a presentation that has 50+ slides. and all i do is copy and paste
additional slides into the main presentation and it crashes. it does this
everytime i use the program. it did it on my old PC, i bought a brand new PC
with more RAM and it does the same thing.
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[Issue 125134] Impress continues to crash
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125134
Matt Dilts <md...@gmail.com> changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |mdilts11@gmail.com
--- Comment #12 from Matt Dilts <md...@gmail.com> ---
Created attachment 84233
--> https://issues.apache.org/ooo/attachment.cgi?id=84233&action=edit
Impress WinDBG callstack screenshot
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[Issue 125134] Impress continues to crash
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125134
--- Comment #4 from jwcollins74@hotmail.com ---
is it possible to talk to someone on the phone? i don't understand what you
mean by resetting my profile. how do i do that?
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[Issue 125134] Impress continues to crash
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125134
--- Comment #8 from Beth <eo...@hotmail.com> ---
I'm not sure what you mean by "did you reset your profile."
I have uninstalled oo from my computer and reinstalled it. The same crash issue
still exists. How do you reset a profile?
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[Issue 125134] Impress continues to crash
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125134
--- Comment #15 from Matt Dilts <md...@gmail.com> ---
Version: 4.1.1, AOO411m6(Build:9775) - Rev. 1617669; 2014-08-13 09:06:54 (Mi,
13 Aug 2014)
OS: Performed on both Windows 8.1 x64 (Dell laptop) and Windows 7 Pro SP1 x86
(VMWare VM)
I can copy and paste the slides from the attached presentation a few times
(usually 2-4) to cause a heap corruption. Each slide contains a very simple JPG
image. The original report provided no sample presentation file, so it is not
possible to determine what those slides contained when the crash occurred.
Perhaps, those slides were unique in some other way, and could expose the issue
with a single copy/paste operation.
Repro steps:
* Open the attached presentation file (JPG_Slides.odp).
* Select one of the twelve slides on the left-hand Slides view.
* Select Ctrl+A to select all slides.
* Select Ctrl+C to copy the selected slides.
* Select Ctrl+V to paste/duplicate them.
* Repeat the paste operation a few times. I've seen Impress fail after 2-3
paste attempts.
Other methods of recreation:
* I was able to recreate the issue by copying and pasting only one of the
slides multiple times, so it doesn't require moving around a lot of data on
each operation.
* I was able to recreate by cutting slides and pasting them back in to the
slide deck elsewhere.
* I was able to recreate by selecting multiple slides in the left-hand Slides
view, and dragging them to a new position in the slide deck.
I was able to used WinDbg to catch the exception, and have a minidump. Rather
than attach the 60MB file, I've attached a screenshot of the exception's
callstack (Impress_Windbg_CallStack.png) after issuing an 'analyze -v'.
As has been described by the original bug report, this issue is going to
seriously slow a user down when they shuffle slides either within a single
document or from one document to another. For larger slidedecks, where there
will be a greater chance of needing to reposition slides, the user will need to
invest more time to understand if their most recent changes were truly saved or
were lost.
I've attempted to perform the same steps with the following, with no luck
recreating the issue in a short amount of time:
* Blank slides that contain no image files
* A comparable number of slides that have a background pattern
* Slides with a couple of images from the built-in clipart Gallery
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[Issue 125134] Impress continues to crash
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125134
oooforum <oo...@free.fr> changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |oooforum@free.fr
--- Comment #3 from oooforum <oo...@free.fr> ---
(In reply to jwcollins74 from comment #2)
> i create a presentation that has 50+ slides. and all i do is copy and paste
> additional slides into the main presentation and it crashes.
This is NOT a step-by-step procedure to reproduce your issue.
First, did you reset your profile?
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[Issue 125134] Impress continues to crash
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125134
--- Comment #7 from oooforum <oo...@free.fr> ---
(In reply to Beth from comment #6)
> I am having the same problem of impress crashing. It crashes every time I
> use it.
Like original author, did you reset your profile?
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[Issue 125134] Impress continues to crash
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125134
--- Comment #11 from oooforum <oo...@free.fr> ---
(In reply to Beth from comment #10)
> As more than one person is having issues with Impress, it could be an issue
No according to Ariel's comment #1, attach a PPT file to produce crash
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[Issue 125134] Impress continues to crash
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125134
Ariel Constenla-Haile <ar...@apache.org> changed:
What |Removed |Added
----------------------------------------------------------------------------
Keywords| |needmoreinfo
--- Comment #1 from Ariel Constenla-Haile <ar...@apache.org> ---
Can you provide the steps needed to reproduce the crash?
It the crash happens only with a document in particular, please attach that
document.
More guidelines on how to report a bug on
http://www.openoffice.org/qa/issue_handling/basic_rules.html#reproducibility
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[Issue 125134] Impress continues to crash
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125134
oooforum <oo...@free.fr> changed:
What |Removed |Added
----------------------------------------------------------------------------
Status|UNCONFIRMED |RESOLVED
Resolution|--- |IRREPRODUCIBLE
--- Comment #17 from oooforum <oo...@free.fr> ---
No news from author since +30 days: closed
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[Issue 125134] Impress continues to crash
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125134
--- Comment #16 from oooforum <oo...@free.fr> ---
Created attachment 84242
--> https://issues.apache.org/ooo/attachment.cgi?id=84242&action=edit
ODP after 4-5 paste operations
Don't reproduce with AOO 4.1.1 and Win7 x64 Pro
I have 108 slides in my presentation and Impress don't hang anymore.
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[Issue 125134] Impress continues to crash
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125134
--- Comment #13 from Matt Dilts <md...@gmail.com> ---
Created attachment 84234
--> https://issues.apache.org/ooo/attachment.cgi?id=84234&action=edit
WinDBG callstack from Impress crash
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