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Posted to user@guacamole.apache.org by "Nein, Wade, OSE" <Wa...@ose.nm.gov> on 2023/03/29 21:48:12 UTC

update to 1.5.0 and cannot connect to machines

Hello,

I did an update to 1.5.0.  It was a simple docker-compose pull and up -d.

Now the connections for VNC are not working and giving the below error:

The remote desktop server is currently unreachable. If the problem persists, please notify your system administrator, or check your system logs.

None of the config was changed since version 1.3.

Thank you,
Wade T Nein
Deputy CIO, Infrastructure and End User services
Office of the State Engineer/Interstate Stream Commission | New Mexico
407 Galisteo St # 101, Santa Fe, NM 87501
Tel 505-795-3279<tel:+15057953279> | Email wade.nein@ose.nm.gov
Submit A Help Ticket https://help.oseisc.org/TrackIT/SelfService


Re: update to 1.5.0 and cannot connect to machines

Posted by Rezk Mekhael <re...@gmail.com>.
change the Color depth: to 32bit

On Wed, Mar 29, 2023 at 2:48 PM Nein, Wade, OSE <Wa...@ose.nm.gov>
wrote:

> Hello,
>
>
>
> I did an update to 1.5.0.  It was a simple docker-compose pull and up -d.
>
>
>
> Now the connections for VNC are not working and giving the below error:
>
>
>
> *The remote desktop server is currently unreachable. If the problem
> persists, please notify your system administrator, or check your system
> logs.*
>
>
>
> None of the config was changed since version 1.3.
>
>
>
> Thank you,
>
> Wade T Nein
> Deputy CIO, Infrastructure and End User services
> Office of the State Engineer/Interstate Stream Commission | New Mexico
> 407 Galisteo St # 101, Santa Fe, NM 87501
> Tel 505-795-3279 <+15057953279> | Email wade.nein@ose.nm.gov
> Submit A Help Ticket https://help.oseisc.org/TrackIT/SelfService
>
>
>


-- 
Rezk Mekhael

Rezk.Mekhael@gmail.com
c. +1818-599-4181

Re: update to 1.5.0 and cannot connect to machines

Posted by Nick Couchman <vn...@apache.org>.
On Wed, Mar 29, 2023 at 17:48 Nein, Wade, OSE <Wa...@ose.nm.gov> wrote:

> Hello,
>
>
>
> I did an update to 1.5.0.  It was a simple docker-compose pull and up -d.
>
>
>
> Now the connections for VNC are not working and giving the below error:
>
>
>
> *The remote desktop server is currently unreachable. If the problem
> persists, please notify your system administrator, or check your system
> logs.*
>
>
>

You are likely encountering this bug:

https://issues.apache.org/jira/projects/GUACAMOLE/issues/GUACAMOLE-1741

We plan to put out a bug fix release, 1.5.1, very soon, that will resolve
this.

-Nick