Re: Can't Approve Orders with service products

[Enrique Ruibal <er...@prodigy.net.mx>]

Hello Mridul,

I truly appreciate your advice, and also I am encouraged to study more in
detail about Obiz order processing logic too.

-Enrique Ruibal


Mridul Pathak-2 wrote:
> 
> Hi Enrique,    Please see my comments below.
> 
> On Fri, Mar 28, 2008 at 5:46 AM, Enrique Ruibal <er...@prodigy.net.mx>
> wrote:
> 
>>
>> Hello Mridul. with regard to your comments below:
>>
>> >    This is fairly simple.  Any service or digital product is a non
>> >shippable item, so it can be fulfilled as soon as it has been ordered.
>> Just
>> >think about some membership product on an online store of a Club.  If a
>> user
>> >orders such product, and provides the required billing information like
>> >Credit Card etc, then we can at the same moment fulfill his order by
>> >capturing the payment from his credit card, and therefore at same time
>> >invoice is generated and its status is updated to PAID as well.
>> >    But this does not apply for general inventory products which are
>> >shippable items.  First the order is created by the customer, which need
>> to
>> >be than approved by the CSR.  You need to check if the product is
>> available
>> >in the inventory, then pick, pack and ship.  This is a simple abstract
>> of
>> >the complete process, may be I have missed out something.
>>
>> >  Since the logic of fulfillment is different for such products, than
>> >obviously different business rules will be applied to them.
>>
>> I see your point, but what if:
>>
>> 1) A customer places a multi-line item order containing several finished
>> 'inventory goods' as well as some service items WITHIN THE SAME ORDER,
>> shouldn't ofbiz business logic be able to handle this nicely?
> 
> 
>     I tried this out and was successful at that.  I added one service
> product and one general inventory product and created an order for that.
>  The digital Item got fulfilled when I created the order and the inventory
> item was in approves status.  Only one invoice was generated for them. 
> Now
> I quick shipped entire order and was again successful at that.  The
> inventory product that I ordered was in completed status and the order as
> well.  But the change I saw was that now there were two invoice for the
> same
> order, one for digital product and the other for inventory product. 
> Didn't
> get any errors at all.  I think this logic is handled pretty well in
> OFBiz.
>  At this point I would like to ask you that are you using the latest
> version
> of OFBiz?
> 
> 
>>
>> 2) The CSR needs to place some service orders required by customers
>> without
>> an upfront payment, I mean in many cases there is no credit card or a
>> check
>> paid on advance, and this is a pretty common business situation too.
> 
> 
>     I think all these situations are handled in OFBiz and you may need to
> explore it well.  Go through the ProductStore entity and the Demo Data it
> contains using webtools.  You can find this data in
> ecommerce/data/DemoProduct.xml as well.  There you can find lots of fields
> which can be used to manage the Order Process.  For example, there is a
> field autoApproveOrder which can be set to Y if you want to automatically
> approve the order when it is created.  There are some fields to control
> invoicing too.  You can use the perfect combination for you while defining
> your own ProductStore.
>     Finally I would like to suggest you to follow the back end logic for
> the
> order processing and get a better understanding of what is happening
> there.
>  Go through the requests, events called on these requests, eca's triggered
> on different service events, etc.  This will take a lot of time, but I
> think
> that will help you to understand the process well and use it perfectly
> according to your requirements.
> 
> 
>>
>>
>> Please, let me know your advise on this..
>>
>> -Enrique
>>
>>
>>
>>
>>
>>
>> --
>> Thanks & Regards
>> Mridul Pathak
>> Hotwax Media
>> http://www.hotwaxmedia.com
>> mridul.pathak@hotwaxmedia.com
>> __________________________________
>> Office : 509.855.4113
>> Mobile : +919425926892
>>
>>
>>
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>> Sent from the OFBiz - User mailing list archive at Nabble.com.
>>
>>
> 
> 
> -- 
> Thanks & Regards
> Mridul Pathak
> Hotwax Media
> http://www.hotwaxmedia.com
> mridul.pathak@hotwaxmedia.com
> __________________________________
> Office : 509.855.4113
> Mobile : +919425926892
> 
> 

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