Problem Download

[Brian Jones <br...@outlook.com>]

Dear Sirs.

I have been using open office for some time and I noticed there was an update available

the other day so I downloaded it bit I keep getting an error message 1311

Source File Not Found.

Please advise.

Regards

Brian Jones.

PS. I have windows 8.1






Sent from Windows Mail

RE: Problem Download

["Dennis E. Hamilton" <de...@acm.org>]

Hi Brian.  

A few more details will help us,

In the Source File Not Found message, the name of a file is given.  It is valuable to know what file that is.  If it happens again, please provide that name in any follow-up.

It may be that your download was incomplete.

Try this,

 1. In your browser, go to http://openoffice.org/download.

 2. You should see a download panel that lists Windows, English (or another language), and 4.1.1.  Change the language setting if you want.

 3. Click the "Download full installation" button.

 4. On the next page that comes up, DO NOT CLICK ANYTHING on that page.  The download starts automatically.  Wait for it.

 5.When eventually a message comes up asking if you want to run or save the download, click Save just to see where it is going to put the file.  Let it save where it recommends unless you have a different requirement.  The Downloads folder on your computer is a good choice though.

 6. After the download, you should have a completion message that the download is successful.  If there is an offer to Run, you can do that now.

 7. If you just accept the recommended options in the installation, it should all work.

Let us know how it goes.


 - Dennis

PS: You have reached a public mailing list on which volunteers contribute to questions from other users like themselves.  For any follow-up, please reply to users@openoffice.apache.org where expert users can offer further advice and others can learn the solutions others have found.  Advisors on this list do not promise to respond to questions sent directly to their email addresses.  To observe questions and solutions posted to the list, you are welcome to subscribe to users@openoffice.apache.org by sending an e-mail with any subject to users-subscribe@openoffice.apache.org from the mail account where you wish to receive posts made to the  list.  
  The OpenOffice Forums have an extensive knowledge base at https://forum.openoffice.org/ that you can browse through as well.



-----Original Message-----
From: Brian Jones [mailto:brizza111@outlook.com] 
Sent: Saturday, January 31, 2015 06:24
To: users@openoffice.apache.org
Subject: Problem Download

Dear Sirs.

I have been using open office for some time and I noticed there was an update available

the other day so I downloaded it bit I keep getting an error message 1311

Source File Not Found.

Please advise.

Regards

Brian Jones.

PS. I have windows 8.1






Sent from Windows Mail


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