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Posted to dev@openoffice.apache.org by Hagar Delest <ha...@laposte.net> on 2013/12/25 12:06:41 UTC

[Forum] Default preference to be changed ASAP (mail notification)

I've noticed that the default option for mail notification was set to 
No! This must be an error.
The "Notify me upon replies by default" should be set to yes for all new 
registration.
I suspect that many users are not aware that their question has been 
answered.

Some information here: 
https://www.phpbb.com/community/viewtopic.php?f=46&t=1401745
The query to reset all users with the correct setting may be useful.

imacat, I cc you directly because this is a key feature of a forum, if 
you could have a look ASAP...
But if someone else has the karma to do that, it would be great.

TIA
Hagar

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Re: [Forum] Default preference to be changed ASAP (mail notification)

Posted by jan i <ja...@apache.org>.
On 25 December 2013 12:50, Hagar Delest <ha...@laposte.net> wrote:

> It's worst than I thought: quite all the users have the option set to no!
> Even some "old" users.
> The option was yes by default from the start. There has been a problem
> somewhere.
> It explains the many topics without any reply from OPs who never thought
> about checking their thread.
>

I can confirm your findings and the mail link you attached contain a valid
solution, though I am not too sure about the user-type selection.

please remember, due to the forums setup, this has to be done in all
databases to be effective.

I also think php2bb needs to be restarted to remove the cached users.

rgds
jan I.


>
> Hagar
>
>
> Le 25/12/2013 12:06, Hagar Delest a écrit :
>
>  I've noticed that the default option for mail notification was set to No!
>> This must be an error.
>> The "Notify me upon replies by default" should be set to yes for all new
>> registration.
>> I suspect that many users are not aware that their question has been
>> answered.
>>
>> Some information here: https://www.phpbb.com/
>> community/viewtopic.php?f=46&t=1401745
>> The query to reset all users with the correct setting may be useful.
>>
>> imacat, I cc you directly because this is a key feature of a forum, if
>> you could have a look ASAP...
>> But if someone else has the karma to do that, it would be great.
>>
>> TIA
>> Hagar
>>
>> ---------------------------------------------------------------------
>> To unsubscribe, e-mail: dev-unsubscribe@openoffice.apache.org
>> For additional commands, e-mail: dev-help@openoffice.apache.org
>>
>>
>
> ---------------------------------------------------------------------
> To unsubscribe, e-mail: dev-unsubscribe@openoffice.apache.org
> For additional commands, e-mail: dev-help@openoffice.apache.org
>
>

Re: [Forum] Default preference to be changed ASAP (mail notification)

Posted by Hagar Delest <ha...@laposte.net>.
It's worst than I thought: quite all the users have the option set to 
no! Even some "old" users.
The option was yes by default from the start. There has been a problem 
somewhere.
It explains the many topics without any reply from OPs who never thought 
about checking their thread.

Hagar


Le 25/12/2013 12:06, Hagar Delest a écrit :
> I've noticed that the default option for mail notification was set to 
> No! This must be an error.
> The "Notify me upon replies by default" should be set to yes for all 
> new registration.
> I suspect that many users are not aware that their question has been 
> answered.
>
> Some information here: 
> https://www.phpbb.com/community/viewtopic.php?f=46&t=1401745
> The query to reset all users with the correct setting may be useful.
>
> imacat, I cc you directly because this is a key feature of a forum, if 
> you could have a look ASAP...
> But if someone else has the karma to do that, it would be great.
>
> TIA
> Hagar
>
> ---------------------------------------------------------------------
> To unsubscribe, e-mail: dev-unsubscribe@openoffice.apache.org
> For additional commands, e-mail: dev-help@openoffice.apache.org
>


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Re: [Forum] Default preference to be changed ASAP (mail notification)

Posted by Hagar Delest <ha...@laposte.net>.
Hi Andrea,

Thanks again for your work on this matter!

Hagar


Le 21/05/2014 01:02, Andrea Pescetti a écrit :

> On 21/04/2014 Hagar Delest wrote:
>> Well, another question... Is it possible to run the query so that it is
>> applied again on old accounts?
>
> Done. So the default "Notify me by e-mail" setting is now set to ON for all old users (and new users, as already discussed).
>
> Of course, users can visit their profile to set it to OFF and can even enable/disable it on a per-post basis.
>
> Regards,
>    Andrea.
>
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Re: [Forum] Default preference to be changed ASAP (mail notification)

Posted by Andrea Pescetti <pe...@apache.org>.
On 21/04/2014 Hagar Delest wrote:
> Well, another question... Is it possible to run the query so that it is
> applied again on old accounts?

Done. So the default "Notify me by e-mail" setting is now set to ON for 
all old users (and new users, as already discussed).

Of course, users can visit their profile to set it to OFF and can even 
enable/disable it on a per-post basis.

Regards,
   Andrea.

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Re: [Forum] Default preference to be changed ASAP (mail notification)

Posted by Hagar Delest <ha...@laposte.net>.
Well, another question... Is it possible to run the query so that it is applied again on old accounts?

TIA!
Hagar

Le 21/04/2014 19:26, Hagar Delest a écrit :

> Hi Andrea,
>
> I can't thank you enough!
> I confirm all new accounts have the correct setting now.
>
> Hagar
>
>
> Le 21/04/2014 00:01, Andrea Pescetti a écrit :
>
>> On 30/03/2014 Hagar Delest wrote:
>>> Andrea commented the JIRA ticket and a patch will be added. Thanks!
>>
>> It's still a failure since it took way too long, but the patch is now online: the default mail notification preference on the forum is set to ON as requested some dozens times by Hagar and others.
>>
>> Regards,
>>    Andrea.
>>
>> ---------------------------------------------------------------------
>> To unsubscribe, e-mail: dev-unsubscribe@openoffice.apache.org
>> For additional commands, e-mail: dev-help@openoffice.apache.org
>>
>
> ---------------------------------------------------------------------
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> For additional commands, e-mail: dev-help@openoffice.apache.org
>

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Re: [Forum] Default preference to be changed ASAP (mail notification)

Posted by Hagar Delest <ha...@laposte.net>.
Hi Andrea,

I can't thank you enough!
I confirm all new accounts have the correct setting now.

Hagar


Le 21/04/2014 00:01, Andrea Pescetti a écrit :

> On 30/03/2014 Hagar Delest wrote:
>> Andrea commented the JIRA ticket and a patch will be added. Thanks!
>
> It's still a failure since it took way too long, but the patch is now online: the default mail notification preference on the forum is set to ON as requested some dozens times by Hagar and others.
>
> Regards,
>    Andrea.
>
> ---------------------------------------------------------------------
> To unsubscribe, e-mail: dev-unsubscribe@openoffice.apache.org
> For additional commands, e-mail: dev-help@openoffice.apache.org
>

---------------------------------------------------------------------
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Re: [Forum] Default preference to be changed ASAP (mail notification)

Posted by Andrea Pescetti <pe...@apache.org>.
On 30/03/2014 Hagar Delest wrote:
> Andrea commented the JIRA ticket and a patch will be added. Thanks!

It's still a failure since it took way too long, but the patch is now 
online: the default mail notification preference on the forum is set to 
ON as requested some dozens times by Hagar and others.

Regards,
   Andrea.

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Re: [Forum] Default preference to be changed ASAP (mail notification)

Posted by Hagar Delest <ha...@laposte.net>.
Top posting.
Andrea commented the JIRA ticket and a patch will be added. Thanks!

Hagar


Le 30/03/2014 18:41, Hagar Delest a écrit :

> Le 26/12/2013 09:35, Andrea Pescetti a écrit :
>> On 25/12/2013 Hagar Delest wrote:
>>> I've noticed that the default option for mail notification was set to
>>> No! This must be an error.
>>> The "Notify me upon replies by default" should be set to yes for all new
>>> registration.
>>
>> I support the change too. It happened to me recently, a couple times, that I had to go back and re-edit a reply just to tick the "Notify me" checkbox.
>>
>>> I suspect that many users are not aware that their question has been
>>> answered.
>>
>> This is a good point, and one that I hadn't actually considered. Probably users indeed expect to receive notifications out of the box, so they won't go and check the checkbox like I did. And they will miss answers and we will miss their feedback.
>>
>>> imacat, I cc you directly because this is a key feature of a forum
>>
>> For the record, I had a look but my permissions on the VM (that should NOT be changed now, while we are in the middle of a discussion on how to rearrange the VM maintenance!) do not allow it: I can't get the MySQL connection parameters that would be needed to run the query that would fix it for existing users.
>
> Well, three months later, 2 JIRA tickets were opened (#7173 and #7286) and the conclusion is : won't fix...
>
> So if it cannot be changed with a mere code tweak (0 to bet set to 1) because it's forbidden by Infra, is it at least possible to install the php mod?
> Do I need to open a new JIRA ticket for that?
>
> I'm rather surprised (and disappointed) by current situation. If AOO project does not care about the main user support channel, how can it claim to be user focused?
>
> Hagar
>
> ---------------------------------------------------------------------
> To unsubscribe, e-mail: dev-unsubscribe@openoffice.apache.org
> For additional commands, e-mail: dev-help@openoffice.apache.org
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Re: [Forum] Default preference to be changed ASAP (mail notification)

Posted by Hagar Delest <ha...@laposte.net>.
Le 26/12/2013 09:35, Andrea Pescetti a écrit :
> On 25/12/2013 Hagar Delest wrote:
>> I've noticed that the default option for mail notification was set to
>> No! This must be an error.
>> The "Notify me upon replies by default" should be set to yes for all new
>> registration.
>
> I support the change too. It happened to me recently, a couple times, that I had to go back and re-edit a reply just to tick the "Notify me" checkbox.
>
>> I suspect that many users are not aware that their question has been
>> answered.
>
> This is a good point, and one that I hadn't actually considered. Probably users indeed expect to receive notifications out of the box, so they won't go and check the checkbox like I did. And they will miss answers and we will miss their feedback.
>
>> imacat, I cc you directly because this is a key feature of a forum
>
> For the record, I had a look but my permissions on the VM (that should NOT be changed now, while we are in the middle of a discussion on how to rearrange the VM maintenance!) do not allow it: I can't get the MySQL connection parameters that would be needed to run the query that would fix it for existing users.

Well, three months later, 2 JIRA tickets were opened (#7173 and #7286) and the conclusion is : won't fix...

So if it cannot be changed with a mere code tweak (0 to bet set to 1) because it's forbidden by Infra, is it at least possible to install the php mod?
Do I need to open a new JIRA ticket for that?

I'm rather surprised (and disappointed) by current situation. If AOO project does not care about the main user support channel, how can it claim to be user focused?

Hagar

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Re: [Forum] Default preference to be changed ASAP (mail notification)

Posted by Andrea Pescetti <pe...@apache.org>.
On 25/12/2013 Hagar Delest wrote:
> I've noticed that the default option for mail notification was set to
> No! This must be an error.
> The "Notify me upon replies by default" should be set to yes for all new
> registration.

I support the change too. It happened to me recently, a couple times, 
that I had to go back and re-edit a reply just to tick the "Notify me" 
checkbox.

> I suspect that many users are not aware that their question has been
> answered.

This is a good point, and one that I hadn't actually considered. 
Probably users indeed expect to receive notifications out of the box, so 
they won't go and check the checkbox like I did. And they will miss 
answers and we will miss their feedback.

> imacat, I cc you directly because this is a key feature of a forum

For the record, I had a look but my permissions on the VM (that should 
NOT be changed now, while we are in the middle of a discussion on how to 
rearrange the VM maintenance!) do not allow it: I can't get the MySQL 
connection parameters that would be needed to run the query that would 
fix it for existing users.

Regards,
   Andrea.

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