Re: Apache NetBeans swag ready on the RedBubble storefront!

[Ulrich Mayring <ul...@isys.de>]

A word of warning to all those ordering from the EU.

Apparently the goods are sent via the UK through an entity literally 
called "An Independent Artist" located in Burgess Hill. However, since 
the UK has left the EU, anything imported from there into the EU is 
subject to customs duties and additional taxes. And there is a healthy 
dose of manual bureacracy involved, which in my case means I have been 
sent a letter from the German post office that they are holding my 
package until I prove that I have paid. They require me to send photos 
of the products and transaction details - none of which I have ever 
received from redbubble.com.

Their customer service is unavailable, because in order to talk to them 
you need to supply an order number - which I have never received. I did 
get a promotional mail from them and then promptly unsubscribed from 
their newsletter, which may have led to them not being able to send the 
order confirmation.

Sorry for bothering this user list with all those pesky details, but 
since the original advertisement for the RedBubble ASF storefront also 
appeared on this list, I feel that those considering to order from the 
EU have a right to know what they may be in for. I don't need any 
specific help in my case, because if I'm out of my money and never 
receive any swag, then I will consider it as a donation and I know that 
none of you reading this are at fault here.

However, those responsible for the ASF storefront at RedBubble.com might 
take it as feedback and ask themselves whether this unavailable company 
with its extremely incapable support bot is the right partner for the 
ASF. At the very least those ordering from the EU should be informed 
that the goods are sent via the UK and might be subject to additional 
charges and manual steps, which, if for whatever reason they cannot be 
complied with, can lead to the products being sent back.

Kind regards


Am 2023-06-26 01:58, schrieb Pyro MX:
> Good day NetBeans users and devs,
> 
> I am very pleased to announce that the NetBeans swag is now available
> on the ASF's RedBubble store front! Before I put the links however, I
> need to say this:
> 
> Many many thanks to all who collaborated to the design process and
> voting - your input has been invaluable to produce the designs. I also
> have special mentions:
> 
> * Emmanuel Hugonnet, who peer-reviewed the designs before they were
> even public, ensuring that once we put them out there, they were clean
> cut
> * Mark Thomas from the ASF, who guided us through the process of
> designing, producing and finalizing the designs in a smooth way
> * Geertjan Wielenga, who provided guidance and feedback throughout,
> validating the way I worked and ensuring I didn't slip out
> * Every one who contributed through voting, feedback and also behind
> the scenes to make this project happen
> 
> Without further ado, here are the links to all the designs who made it
> to RedBubble:
> 
> * https://www.redbubble.com/shop/ap/147650146?ref=studio-promote
> * https://www.redbubble.com/shop/ap/147650252?ref=studio-promote
> * https://www.redbubble.com/shop/ap/147650377?ref=studio-promote
> * https://www.redbubble.com/shop/ap/147650496?ref=studio-promote
> * https://www.redbubble.com/shop/ap/147650565?ref=studio-promote
> * https://www.redbubble.com/shop/ap/147650632?ref=studio-promote
> 
> Last but not least, thank you for your trust during this project - I
> was very privileged to work with the NetBeans logo and the NetBeans
> community to create those swag designs and I truly hope from the
> bottom of my heart that you'll enjoy them as much as I enjoyed putting
> them together!
> 
> Enjoy!

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