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Posted to infrastructure-issues@apache.org by "Marco Massenzio (JIRA)" <ji...@apache.org> on 2015/08/08 09:49:45 UTC

[jira] [Resolved] (INFRA-10086) Unresolving issues does not clear the Resolution field

     [ https://issues.apache.org/jira/browse/INFRA-10086?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Marco Massenzio resolved INFRA-10086.
-------------------------------------
    Resolution: Fixed

Thanks, it worked!
(used MESOS-3242 to test and it all seems to have worked).

> Unresolving issues does not clear the Resolution field
> ------------------------------------------------------
>
>                 Key: INFRA-10086
>                 URL: https://issues.apache.org/jira/browse/INFRA-10086
>             Project: Infrastructure
>          Issue Type: Bug
>            Reporter: Marco Massenzio
>            Assignee: Gavin
>
> We assume this is a Jira bug, but is it possible that there is some configuration / workaround for the problem?
> {quote}
> > When re-opening an issue (for whatever reason) moving it from its Resolved
> > state (to either Open or In progress) Jira will *not* update the
> > "Resolution" field back to "Unresolved".
> >
> > This means that (a) you now have a confusing "Open but Resolution: Fixed"
> > issue and (b) the issue link/display (eg, MESOS-1234) will appear with a
> > misleading strike-through in Sprint and Kanban Boards.
> >
> > The solution is rather simple, albeit fiendishly unintuitive:
> >
> > 1) Resolve (again) the issue;
> > 2) in the resolve dialog that pops up, choose "Unresolved" for its
> > Resolution field;
> > 3) move it back to whatever state makes sense (Open, In Progress, etc.)
> >
> {quote}
> Unfortunately,  even doing this, the outcome is "unsatisfactory" - apparently Jira has two "classes" of "Unresolved" Resolution - the one where the issue never was Resolved, and the one which is attained when following my suggested "hack."
> So, if you hit the "My Open Issues"[0] query, you *still* don't get those issues, and they still show up struck through.
> If you use a hand-crafted query[1] you can see, if you add the Resolution column, that they all show "Unresolved" but the genuine ones have it in italic, the others in plain text: so I'm assuming Jira behind the scenes uses a different metadata set than it appears externally.
> [0] JQL: `assignee = currentUser() AND resolution = Unresolved ORDER BY updatedDate DESC`
> [1] JQL: `assignee = currentUser() AND status in (Accepted, Reviewable, Open, "In Progress")`



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