[jira] Commented: (OFBIZ-478) Gift Certificates sold offline (in store, over the phone, etc)

["Jacques Le Roux (JIRA)" <ji...@apache.org>]

    [ http://issues.apache.org/jira/browse/OFBIZ-478?page=comments#action_12451296 ] 
            
Jacques Le Roux commented on OFBIZ-478:
---------------------------------------

Iain,

Perhaps this could be also addressed to users ML. I guess you will have more luck to have a quick answer...

> Gift Certificates sold offline (in store, over the phone, etc)
> --------------------------------------------------------------
>
>                 Key: OFBIZ-478
>                 URL: http://issues.apache.org/jira/browse/OFBIZ-478
>             Project: OFBiz (The Open for Business Project)
>          Issue Type: Bug
>          Components: accounting
>            Reporter: Iain Fogg
>
> Apologies in advance if this is user error and not a bug.
> If I create a Sales Order for a gift certificate (basically using the Demo Seed Data) I think the finaccount is being created but I'm confused about the use-model.
> If I look in the FinAccount table, I can see several GIFTCERT_ACCOUNTs. None of them have a finAccountName, but they all have a finAccountCode which looks like the output of a toString or something similar. With the Demo Data config, ought I be seeing a 12 alphanum account id somewhere in that table? 
> In the case where I am selling the GC to a customer (say on the phone), should I be able to get the account id from somewhere in the UI to inform the customer, and/or to print out on some official looking store card for later redemption. Or.......
> Is the current implementation only intended for pure electronic use? A slight bummer if this is the base.
> Also, where can I see the balance on a fin_account? I can see transactions in the GL, but I'm having a heck of a time finding where (if at all) I can view/update fin_accounts.
> Again, apologies if this is inappropriate use of Jira, but from my naive perspective this looks like a bug, but I recognise it could be either deliberate design, or a stupid user :-)
> Cheers, Iain

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