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Posted to qa@openoffice.apache.org by Rob Weir <ro...@apache.org> on 2013/03/21 16:00:26 UTC
What is our best recommendation for 3.4.1 spell checking not working?
Users report that they install 3.4.1 and spell checking is not
working. Redd squiggly lines under every word. Currently we point
users to an exhaustive and exhausting list of possible remedies for
this on the Forum. Very unhelpful, IMHO.
I assume that in reality there is one predominate cause and solution
to this issue rather than a dozen. So what is the most-likely to
work solution? I'd like to point the users to that first, and then
the exhaustive list as a back up.
Any ideas?
-Rob
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Re: What is our best recommendation for 3.4.1 spell checking not working?
Posted by RGB ES <rg...@gmail.com>.
2013/3/21 Rob Weir <ro...@apache.org>
> On Thu, Mar 21, 2013 at 12:53 PM, Rory O'Farrell <of...@iol.ie> wrote:
> > On Thu, 21 Mar 2013 11:00:26 -0400
> > Rob Weir <ro...@apache.org> wrote:
> >
> >> Users report that they install 3.4.1 and spell checking is not
> >> working. Redd squiggly lines under every word. Currently we point
> >> users to an exhaustive and exhausting list of possible remedies for
> >> this on the Forum. Very unhelpful, IMHO.
> >>
> >> I assume that in reality there is one predominate cause and solution
> >> to this issue rather than a dozen. So what is the most-likely to
> >> work solution? I'd like to point the users to that first, and then
> >> the exhaustive list as a back up.
> >>
> > Subject to confirmation by Hagar and RGB (and other Forum activists), as
> far as I am aware most Spellcheck problems are cured by deleting or
> renaming the User Profile. Mostly the problems arise from "finger trouble"
> - Users trying to outguess OpenOffice.
> >
>
> Some typical recent examples:
>
> https://issues.apache.org/ooo/show_bug.cgi?id=121891
> https://issues.apache.org/ooo/show_bug.cgi?id=121887
> https://issues.apache.org/ooo/show_bug.cgi?id=121879
>
> We think these are profile issues?
>
> I thought there was another issue where we had duplicate English
> dictionaries installed?
>
That was for 3.4.0, 3.4.1 fixed that problem.
Regards
Ricardo
>
> -Rob
>
>
> > --
> > Rory O'Farrell <of...@iol.ie>
> >
> > ---------------------------------------------------------------------
> > To unsubscribe, e-mail: dev-unsubscribe@openoffice.apache.org
> > For additional commands, e-mail: dev-help@openoffice.apache.org
> >
>
> ---------------------------------------------------------------------
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>
>
Re: What is our best recommendation for 3.4.1 spell checking not
working?
Posted by Andrea Pescetti <pe...@apache.org>.
Rob Weir wrote:
> Some typical recent examples:
> https://issues.apache.org/ooo/show_bug.cgi?id=121891
> https://issues.apache.org/ooo/show_bug.cgi?id=121887
> https://issues.apache.org/ooo/show_bug.cgi?id=121879
> We think these are profile issues?
They are not necessarily related to a profile migration. But resetting
the profile will solve them. And since the "average" user usually avoids
advanced customizations, he has nothing to lose in resetting the
profile. I agree that a dedicated tool would help and it's nice to know
that someone started working on it.
The second report, i.e., that the spell checker only works in some
applications, sounds unusual. But again, even if it comes from some
inadvertent customization, resetting the profile simply fixes it.
> I thought there was another issue where we had duplicate English
> dictionaries installed?
Again, there might be different causes, but resetting the profile is a
common solution, which works for virtually all users (except possibly a
few pathological cases that were reported). And I believe that this is
fixed in 3.4.1 as RGB noted.
Regards,
Andrea.
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Re: What is our best recommendation for 3.4.1 spell checking not working?
Posted by Rob Weir <ro...@apache.org>.
On Thu, Mar 21, 2013 at 12:53 PM, Rory O'Farrell <of...@iol.ie> wrote:
> On Thu, 21 Mar 2013 11:00:26 -0400
> Rob Weir <ro...@apache.org> wrote:
>
>> Users report that they install 3.4.1 and spell checking is not
>> working. Redd squiggly lines under every word. Currently we point
>> users to an exhaustive and exhausting list of possible remedies for
>> this on the Forum. Very unhelpful, IMHO.
>>
>> I assume that in reality there is one predominate cause and solution
>> to this issue rather than a dozen. So what is the most-likely to
>> work solution? I'd like to point the users to that first, and then
>> the exhaustive list as a back up.
>>
> Subject to confirmation by Hagar and RGB (and other Forum activists), as far as I am aware most Spellcheck problems are cured by deleting or renaming the User Profile. Mostly the problems arise from "finger trouble" - Users trying to outguess OpenOffice.
>
Some typical recent examples:
https://issues.apache.org/ooo/show_bug.cgi?id=121891
https://issues.apache.org/ooo/show_bug.cgi?id=121887
https://issues.apache.org/ooo/show_bug.cgi?id=121879
We think these are profile issues?
I thought there was another issue where we had duplicate English
dictionaries installed?
-Rob
> --
> Rory O'Farrell <of...@iol.ie>
>
> ---------------------------------------------------------------------
> To unsubscribe, e-mail: dev-unsubscribe@openoffice.apache.org
> For additional commands, e-mail: dev-help@openoffice.apache.org
>
---------------------------------------------------------------------
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Re: What is our best recommendation for 3.4.1 spell checking not working?
Posted by RGB ES <rg...@gmail.com>.
2013/3/21 Rory O'Farrell <of...@iol.ie>
> On Thu, 21 Mar 2013 11:00:26 -0400
> Rob Weir <ro...@apache.org> wrote:
>
> > Users report that they install 3.4.1 and spell checking is not
> > working. Redd squiggly lines under every word. Currently we point
> > users to an exhaustive and exhausting list of possible remedies for
> > this on the Forum. Very unhelpful, IMHO.
> >
> > I assume that in reality there is one predominate cause and solution
> > to this issue rather than a dozen. So what is the most-likely to
> > work solution? I'd like to point the users to that first, and then
> > the exhaustive list as a back up.
> >
> Subject to confirmation by Hagar and RGB (and other Forum activists), as
> far as I am aware most Spellcheck problems are cured by deleting or
> renaming the User Profile. Mostly the problems arise from "finger trouble"
> - Users trying to outguess OpenOffice.
>
Now that I think of it, I've seen the "all word are underlined" problem
several times on the EN and IT forums, but only once or twice on the ES
forums... anyway, yes, restarting the user profile always solves the
problem.
Regards
Ricardo
>
> --
> Rory O'Farrell <of...@iol.ie>
>
> ---------------------------------------------------------------------
> To unsubscribe, e-mail: dev-unsubscribe@openoffice.apache.org
> For additional commands, e-mail: dev-help@openoffice.apache.org
>
>
Re: What is our best recommendation for 3.4.1 spell checking not
working?
Posted by Rory O'Farrell <of...@iol.ie>.
On Thu, 21 Mar 2013 11:00:26 -0400
Rob Weir <ro...@apache.org> wrote:
> Users report that they install 3.4.1 and spell checking is not
> working. Redd squiggly lines under every word. Currently we point
> users to an exhaustive and exhausting list of possible remedies for
> this on the Forum. Very unhelpful, IMHO.
>
> I assume that in reality there is one predominate cause and solution
> to this issue rather than a dozen. So what is the most-likely to
> work solution? I'd like to point the users to that first, and then
> the exhaustive list as a back up.
>
Subject to confirmation by Hagar and RGB (and other Forum activists), as far as I am aware most Spellcheck problems are cured by deleting or renaming the User Profile. Mostly the problems arise from "finger trouble" - Users trying to outguess OpenOffice.
--
Rory O'Farrell <of...@iol.ie>
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Re: What is our best recommendation for 3.4.1 spell checking not working?
Posted by Rob Weir <ro...@apache.org>.
On Fri, Mar 22, 2013 at 2:13 AM, colin mcdermott
<co...@gmail.com> wrote:
> Hi Rob
>
> Are we able to colate the tickets and look for common factors. (yes, I have
> been reading too much about big data).
>
> Is this an all linux problem, all windows, etc. Which one of the 12 steps
> works most often?
>
Information tends to be incomplete. Typical case is a user reports
the issue in Bugzilla, gives almost no details other than the surface
symptoms, and then does not respond when we ask for more information.
My guess is that they've already given up or moved on before we get
back to them.
But if we wanted a decision tree, I think it would start by asking
whether there was a recent upgrade to AOO 3.4.0 or 3.4.1. If there
was then the problem is most likely profile-related.
-Rob
> Cheers
>
> Colin
>
> On Fri, Mar 22, 2013 at 2:00 AM, Rob Weir <ro...@apache.org> wrote:
>
>> Users report that they install 3.4.1 and spell checking is not
>> working. Redd squiggly lines under every word. Currently we point
>> users to an exhaustive and exhausting list of possible remedies for
>> this on the Forum. Very unhelpful, IMHO.
>>
>> I assume that in reality there is one predominate cause and solution
>> to this issue rather than a dozen. So what is the most-likely to
>> work solution? I'd like to point the users to that first, and then
>> the exhaustive list as a back up.
>>
>> Any ideas?
>>
>> -Rob
>>
>> ---------------------------------------------------------------------
>> To unsubscribe, e-mail: qa-unsubscribe@openoffice.apache.org
>> For additional commands, e-mail: qa-help@openoffice.apache.org
>>
>>
>
>
> --
> Regards
>
> Colin McDermott
>
> 0433 400 256
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Re: What is our best recommendation for 3.4.1 spell checking not working?
Posted by colin mcdermott <co...@gmail.com>.
Hi Rob
Are we able to colate the tickets and look for common factors. (yes, I have
been reading too much about big data).
Is this an all linux problem, all windows, etc. Which one of the 12 steps
works most often?
Cheers
Colin
On Fri, Mar 22, 2013 at 2:00 AM, Rob Weir <ro...@apache.org> wrote:
> Users report that they install 3.4.1 and spell checking is not
> working. Redd squiggly lines under every word. Currently we point
> users to an exhaustive and exhausting list of possible remedies for
> this on the Forum. Very unhelpful, IMHO.
>
> I assume that in reality there is one predominate cause and solution
> to this issue rather than a dozen. So what is the most-likely to
> work solution? I'd like to point the users to that first, and then
> the exhaustive list as a back up.
>
> Any ideas?
>
> -Rob
>
> ---------------------------------------------------------------------
> To unsubscribe, e-mail: qa-unsubscribe@openoffice.apache.org
> For additional commands, e-mail: qa-help@openoffice.apache.org
>
>
--
Regards
Colin McDermott
0433 400 256