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Posted to user@guacamole.apache.org by Jim Sullivan <ji...@arcisphere.com> on 2016/05/31 19:10:39 UTC
Please add us as a support group for Guacamole
Please add us as a support group for Guacamole.
Jim Sullivan <https://www.linkedin.com/in/jamesjsullivan1122>
Certified Scrum Master <http://www.scrumalliance.org/why-scrum>
Certified Scrum Professional <http://www.scrumalliance.org/certifications>
Certified SAFe Program Consultant <http://scaledagileframework.com/>
IBM Master Instructor <http://www.learnquest.com/master-instructors.aspx>
*Voice:* 888-553-6563 ext 700
*Fax*: 888-553-6563
*Mobile*: 917-837-5210
Principal and Arcisphere Technical Lead
www.arcisphere.com
AWS Partner <https://aws.amazon.com/>
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<https://www.linkedin.com/in/jamesjsullivan1122>
[image: jim@arcisphere] <http://www-01.ibm.com/software/rational/> [image:
VMW_12Q4_LGO_VTSP_K_email2] <http://www.vmware.com/> [image:
Scaled_Agile_Framework(R)_SPC_Cert_Mark] <http://scaledagileframework.com/>
[image: CSP_resize] <http://www.scrumalliance.org/certifications> [image:
CertSecuritySystems_color]
<http://www-03.ibm.com/security/?lnk=sec_home> [image:
IBM-MI-EM] <http://www.learnquest.com/master-instructors.aspx>
Re: Please add us as a support group for Guacamole
Posted by Mike Jumper <mi...@guac-dev.org>.
On Tue, May 31, 2016 at 3:14 PM, Mike Jumper <mi...@guac-dev.org>
wrote:
> On Tue, May 31, 2016 at 1:57 PM, Jim Sullivan <ji...@arcisphere.com> wrote:
>
>> Mike:
>>
>>
>>
>> Thanks for the clarification. Based on that we are adding Guacamole
>> support to our website. We look forward to working with the community, and
>> we look forward to working with Guacamole users.
>>
>>
>>
>
> Thanks, Jim. I've opened an issue in our JIRA [1] to track this, as well
> as a pull request on GitHub [2] to add the content.
>
> - Mike
>
> [1] https://issues.apache.org/jira/browse/GUACAMOLE-43
> [2] https://github.com/apache/incubator-guacamole-website/pull/12
>
>
Hi Jim,
Looking through the Arcisphere site, and clicking the links that a user
searching for support would presumably click on, I'm still not seeing where
support for Apache Guacamole is listed as an available service.
As a project, we naturally can't vet support providers or we would risk
violating project neutrality/independence, but we do need to at least
verify that such support is listed [1].
Any update?
Thanks,
- Mike
[1]
https://lists.apache.org/thread.html/782a7d0d5a0517319795215dd64342015ab7a5ad5b22295ee1fbcf7a@%3Cdev.guacamole.apache.org%3E
Re: Please add us as a support group for Guacamole
Posted by Mike Jumper <mi...@guac-dev.org>.
On Tue, May 31, 2016 at 1:57 PM, Jim Sullivan <ji...@arcisphere.com> wrote:
> Mike:
>
>
>
> Thanks for the clarification. Based on that we are adding Guacamole
> support to our website. We look forward to working with the community, and
> we look forward to working with Guacamole users.
>
>
>
Thanks, Jim. I've opened an issue in our JIRA [1] to track this, as well as
a pull request on GitHub [2] to add the content.
- Mike
[1] https://issues.apache.org/jira/browse/GUACAMOLE-43
[2] https://github.com/apache/incubator-guacamole-website/pull/12
RE: Please add us as a support group for Guacamole
Posted by Jim Sullivan <ji...@arcisphere.com>.
Mike:
Thanks for the clarification. Based on that we are adding Guacamole support
to our website. We look forward to working with the community, and we look
forward to working with Guacamole users.
Jim Sullivan <https://www.linkedin.com/in/jamesjsullivan1122>
Certified Scrum Master <http://www.scrumalliance.org/why-scrum>
Certified Scrum Professional <http://www.scrumalliance.org/certifications>
Certified SAFe Program Consultant <http://scaledagileframework.com/>
IBM Master Instructor <http://www.learnquest.com/master-instructors.aspx>
*Voice:* 888-553-6563 ext 700
*Fax*: 888-553-6563
*Mobile*: 917-837-5210
Principal and Arcisphere Technical Lead
www.arcisphere.com
www.vmware4u.com
[image: btn_liprofile_blue_80x15]
<https://www.linkedin.com/in/jamesjsullivan1122>
*From:* Mike Jumper [mailto:mike.jumper@guac-dev.org]
*Sent:* Tuesday, May 31, 2016 4:54 PM
*To:* user@guacamole.incubator.apache.org
*Subject:* Re: Please add us as a support group for Guacamole
On Tue, May 31, 2016 at 1:34 PM, Jim Sullivan <ji...@arcisphere.com> wrote:
Mike:
We will add the Guacamole support to our website.
OK.
We were holding off as we wanted to establish the proper support
relationship.
I'm not sure exactly what you mean, but given the word "relationship", let
me quickly clarify:
The directory of commercial support providers on the Apache Guacamole
project website does not imply a relationship between the providers and the
project (or the ASF). It's a directory that we provide for the sake of the
community because we believe the availability of such support is critical.
Don't misunderstand - the community benefits from a growing list of
choices, and we are very happy to add your company to this list. I just
want to be clear that there is no implied relationship; the independence of
the project is paramount.
As far as the logo, yes, please extract what works from the logo file. I
also attached a different logo file. This one may be friendlier.
Excellent. Thanks!
- Mike
Re: Please add us as a support group for Guacamole
Posted by Mike Jumper <mi...@guac-dev.org>.
On Tue, May 31, 2016 at 1:34 PM, Jim Sullivan <ji...@arcisphere.com> wrote:
> Mike:
>
>
>
> We will add the Guacamole support to our website.
>
OK.
We were holding off as we wanted to establish the proper support
> relationship.
>
I'm not sure exactly what you mean, but given the word "relationship", let
me quickly clarify:
The directory of commercial support providers on the Apache Guacamole
project website does not imply a relationship between the providers and the
project (or the ASF). It's a directory that we provide for the sake of the
community because we believe the availability of such support is critical.
Don't misunderstand - the community benefits from a growing list of
choices, and we are very happy to add your company to this list. I just
want to be clear that there is no implied relationship; the independence of
the project is paramount.
As far as the logo, yes, please extract what works from the logo file. I
> also attached a different logo file. This one may be friendlier.
>
>
Excellent. Thanks!
- Mike
RE: Please add us as a support group for Guacamole
Posted by Jim Sullivan <ji...@arcisphere.com>.
Mike:
We will add the Guacamole support to our website. We were holding off as we
wanted to establish the proper support relationship. As far as the logo,
yes, please extract what works from the logo file. I also attached a
different logo file. This one may be friendlier.
Please let me know if you need any other items.
Jim Sullivan <https://www.linkedin.com/in/jamesjsullivan1122>
Certified Scrum Master <http://www.scrumalliance.org/why-scrum>
Certified Scrum Professional <http://www.scrumalliance.org/certifications>
Certified SAFe Program Consultant <http://scaledagileframework.com/>
IBM Master Instructor <http://www.learnquest.com/master-instructors.aspx>
*Voice:* 888-553-6563 ext 700
*Fax*: 888-553-6563
*Mobile*: 917-837-5210
Principal and Arcisphere Technical Lead
www.arcisphere.com
www.vmware4u.com
[image: btn_liprofile_blue_80x15]
<https://www.linkedin.com/in/jamesjsullivan1122>
*From:* Mike Jumper [mailto:mike.jumper@guac-dev.org]
*Sent:* Tuesday, May 31, 2016 4:23 PM
*To:* user@guacamole.incubator.apache.org
*Subject:* Re: Please add us as a support group for Guacamole
On Tue, May 31, 2016 at 1:19 PM, Jim Sullivan <ji...@arcisphere.com> wrote:
Mike:
That sounds great to me. Thanks.
Are you referring to the blurb, to my question regarding the logo, or both?
(See below)
Please let me know the next step.
The next step for us is to simply add the content to the site, which is
pretty simple and automated. Before we do so, can you please address the
following:
1) Looking at your site, I don't see support services for Guacamole listed.
Where should I be looking?
2) Do you have a roughly-square logo? I can extract the image portion of
the logo PDF you sent, but don't want to do that without permission. If I
just use the logo as-is, it will end up resized to the point that it's
unreadable.
Thanks,
- Mike
Re: Please add us as a support group for Guacamole
Posted by Mike Jumper <mi...@guac-dev.org>.
On Tue, May 31, 2016 at 1:19 PM, Jim Sullivan <ji...@arcisphere.com> wrote:
> Mike:
>
>
>
> That sounds great to me. Thanks.
>
Are you referring to the blurb, to my question regarding the logo, or both?
(See below)
> Please let me know the next step.
>
The next step for us is to simply add the content to the site, which is
pretty simple and automated. Before we do so, can you please address the
following:
1) Looking at your site, I don't see support services for Guacamole listed.
Where should I be looking?
2) Do you have a roughly-square logo? I can extract the image portion of
the logo PDF you sent, but don't want to do that without permission. If I
just use the logo as-is, it will end up resized to the point that it's
unreadable.
Thanks,
- Mike
RE: Please add us as a support group for Guacamole
Posted by Jim Sullivan <ji...@arcisphere.com>.
Mike:
That sounds great to me. Thanks. Please let me know the next step.
Jim Sullivan <https://www.linkedin.com/in/jamesjsullivan1122>
Certified Scrum Master <http://www.scrumalliance.org/why-scrum>
Certified Scrum Professional <http://www.scrumalliance.org/certifications>
Certified SAFe Program Consultant <http://scaledagileframework.com/>
IBM Master Instructor <http://www.learnquest.com/master-instructors.aspx>
*Voice:* 888-553-6563 ext 700
*Fax*: 888-553-6563
*Mobile*: 917-837-5210
Principal and Arcisphere Technical Lead
www.arcisphere.com
www.vmware4u.com
[image: btn_liprofile_blue_80x15]
<https://www.linkedin.com/in/jamesjsullivan1122>
*From:* Mike Jumper [mailto:mike.jumper@guac-dev.org]
*Sent:* Tuesday, May 31, 2016 4:16 PM
*To:* user@guacamole.incubator.apache.org
*Subject:* Re: Please add us as a support group for Guacamole
On Tue, May 31, 2016 at 12:26 PM, Jim Sullivan <ji...@arcisphere.com> wrote:
Mike:
We love Guacamole. We are a software engineering firm. We also provide
product training. That is how we started working with Guacamole, and it is
a fantastic product. We have struggled with it, learned it, and we have had
success with Guacamole. We also have had users get into some trouble with
respect to malware, so we have experience with those risks. Our firms loves
to share the success we have had with commercial, and open software
products. We would love to help clients with installation, and general
product usage.
OK. Trying to condense this down to around 50 words... Is the following
accurate?
"Arcisphere is a software engineering firm which started working with
Guacamole to provide product training. They continue to provide assistance
with Guacamole installation and general product usage, and love to share
the success they have had with both commercial and open software products."
Please feel free to reword the above - we just need to keep the company
blurb brief and (to the extent possible) unbiased from the perspective of
the project.
Here is our website, and I attached the logo.
http://arcisphere.com/
Looking at your site, I don't see support services for Guacamole listed.
Where should I be looking?
Do you have a roughly-square logo? I can extract the image portion of the
logo PDF you sent, but don't want to do that without permission. If I just
use the logo as-is, it will end up resized to the point that it's
unreadable.
Thanks,
- Mike
Re: Please add us as a support group for Guacamole
Posted by Mike Jumper <mi...@guac-dev.org>.
On Tue, May 31, 2016 at 12:26 PM, Jim Sullivan <ji...@arcisphere.com> wrote:
> Mike:
>
>
>
> We love Guacamole. We are a software engineering firm. We also provide
> product training. That is how we started working with Guacamole, and it is
> a fantastic product. We have struggled with it, learned it, and we have had
> success with Guacamole. We also have had users get into some trouble with
> respect to malware, so we have experience with those risks. Our firms loves
> to share the success we have had with commercial, and open software
> products. We would love to help clients with installation, and general
> product usage.
>
OK. Trying to condense this down to around 50 words... Is the following
accurate?
"Arcisphere is a software engineering firm which started working with
Guacamole to provide product training. They continue to provide assistance
with Guacamole installation and general product usage, and love to share
the success they have had with both commercial and open software products."
Please feel free to reword the above - we just need to keep the company
blurb brief and (to the extent possible) unbiased from the perspective of
the project.
> Here is our website, and I attached the logo.
>
> http://arcisphere.com/
>
>
Looking at your site, I don't see support services for Guacamole listed.
Where should I be looking?
Do you have a roughly-square logo? I can extract the image portion of the
logo PDF you sent, but don't want to do that without permission. If I just
use the logo as-is, it will end up resized to the point that it's
unreadable.
Thanks,
- Mike
RE: Please add us as a support group for Guacamole
Posted by Jim Sullivan <ji...@arcisphere.com>.
Mike:
We love Guacamole. We are a software engineering firm. We also provide
product training. That is how we started working with Guacamole, and it is
a fantastic product. We have struggled with it, learned it, and we have had
success with Guacamole. We also have had users get into some trouble with
respect to malware, so we have experience with those risks. Our firms loves
to share the success we have had with commercial, and open software
products. We would love to help clients with installation, and general
product usage.
Here is our website, and I attached the logo.
http://arcisphere.com/
Jim Sullivan <https://www.linkedin.com/in/jamesjsullivan1122>
Certified Scrum Master <http://www.scrumalliance.org/why-scrum>
Certified Scrum Professional <http://www.scrumalliance.org/certifications>
Certified SAFe Program Consultant <http://scaledagileframework.com/>
IBM Master Instructor <http://www.learnquest.com/master-instructors.aspx>
*Voice:* 888-553-6563 ext 700
*Fax*: 888-553-6563
*Mobile*: 917-837-5210
Principal and Arcisphere Technical Lead
www.arcisphere.com
www.vmware4u.com
[image: btn_liprofile_blue_80x15]
<https://www.linkedin.com/in/jamesjsullivan1122>
*From:* Mike Jumper [mailto:mike.jumper@guac-dev.org]
*Sent:* Tuesday, May 31, 2016 3:18 PM
*To:* user@guacamole.incubator.apache.org
*Subject:* Re: Please add us as a support group for Guacamole
Hi Jim,
Can you provide your company's details (name, type of support offered, logo
if available, etc.)?
Thanks,
- Mike
On Tue, May 31, 2016 at 12:10 PM, Jim Sullivan <ji...@arcisphere.com> wrote:
Please add us as a support group for Guacamole.
Jim Sullivan <https://www.linkedin.com/in/jamesjsullivan1122>
Certified Scrum Master <http://www.scrumalliance.org/why-scrum>
Certified Scrum Professional <http://www.scrumalliance.org/certifications>
Certified SAFe Program Consultant <http://scaledagileframework.com/>
IBM Master Instructor <http://www.learnquest.com/master-instructors.aspx>
*Voice:* 888-553-6563 ext 700
*Fax*: 888-553-6563
*Mobile*: 917-837-5210
Principal and Arcisphere Technical Lead
www.arcisphere.com
AWS Partner <https://aws.amazon.com/>
[image: btn_liprofile_blue_80x15]
<https://www.linkedin.com/in/jamesjsullivan1122>
[image: jim@arcisphere] <http://www-01.ibm.com/software/rational/> [image:
VMW_12Q4_LGO_VTSP_K_email2] <http://www.vmware.com/> [image:
Scaled_Agile_Framework(R)_SPC_Cert_Mark] <http://scaledagileframework.com/>
[image: CSP_resize] <http://www.scrumalliance.org/certifications> [image:
CertSecuritySystems_color]
<http://www-03.ibm.com/security/?lnk=sec_home> [image:
IBM-MI-EM] <http://www.learnquest.com/master-instructors.aspx>
Re: Please add us as a support group for Guacamole
Posted by Mike Jumper <mi...@guac-dev.org>.
Hi Jim,
Can you provide your company's details (name, type of support offered, logo
if available, etc.)?
Thanks,
- Mike
On Tue, May 31, 2016 at 12:10 PM, Jim Sullivan <ji...@arcisphere.com> wrote:
> Please add us as a support group for Guacamole.
>
>
>
> Jim Sullivan <https://www.linkedin.com/in/jamesjsullivan1122>
>
> Certified Scrum Master <http://www.scrumalliance.org/why-scrum>
>
> Certified Scrum Professional <http://www.scrumalliance.org/certifications>
>
> Certified SAFe Program Consultant <http://scaledagileframework.com/>
>
> IBM Master Instructor <http://www.learnquest.com/master-instructors.aspx>
>
> *Voice:* 888-553-6563 ext 700
>
> *Fax*: 888-553-6563
>
> *Mobile*: 917-837-5210
>
> Principal and Arcisphere Technical Lead
>
> www.arcisphere.com
>
> AWS Partner <https://aws.amazon.com/>
>
> [image: btn_liprofile_blue_80x15]
> <https://www.linkedin.com/in/jamesjsullivan1122>
>
>
> [image: jim@arcisphere] <http://www-01.ibm.com/software/rational/> [image:
> VMW_12Q4_LGO_VTSP_K_email2] <http://www.vmware.com/> [image:
> Scaled_Agile_Framework(R)_SPC_Cert_Mark]
> <http://scaledagileframework.com/> [image: CSP_resize]
> <http://www.scrumalliance.org/certifications> [image:
> CertSecuritySystems_color] <http://www-03.ibm.com/security/?lnk=sec_home>
> [image: IBM-MI-EM] <http://www.learnquest.com/master-instructors.aspx>
>
>
>