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Posted to user@guacamole.apache.org by fou fe <fo...@live.fr> on 2018/03/14 13:12:54 UTC
internal error when tranfering file using OSX
Hi team,
We have problem when using Mac OSX Sierra 10.13.3 /Safari/604.5.6 and sierra 10.12.6/Safari/604.5.6 when we try through using the file browser located in the Guacamole menu.
"internal error was reported, if error persist inform your administrator."
Transfer of the same files work perfectely with windows local computer.
there is apache log , no error was reported in catalina.
[14/Mar/2018:12:03:08 +0100] "GET /guacamole/images/circle-arrows.png HTTP/1.1" 200 1365 "https://" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.5.6 (KHTML, like Gecko) Version/11.0.3 Safari/604.5.6"
10.30.1.27 - - [14/Mar/2018:12:03:18 +0100] "GET /guacamole/api/session/tunnels/4c52f4c4-aad0-4dbf-9327-98b07283e177/activeConnection/connection/sharingProfiles?token=B3AA1DC11D510933D3D6CB975A6DDA0F4509487FE92B884309968674F4382866 HTTP/1.1" 200 464 "https:///guacamole/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.5.6 (KHTML, like Gecko) Version/11.0.3 Safari/604.5.6"
10.30.1.27 - - [14/Mar/2018:12:04:13 +0100] "GET /guacamole/images/folder-closed.png HTTP/1.1" 200 964 "https:///" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.5.6 (KHTML, like Gecko) Version/11.0.3 Safari/604.5.6"
10.30.1.27 - - [14/Mar/2018:12:04:13 +0100] "GET /guacamole/images/file.png HTTP/1.1" 200 948 "https://guacamole/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.5.6 (KHTML, like Gecko) Version/11.0.3 Safari/604.5.6"
10.30.1.27 - - [14/Mar/2018:12:04:30 +0100] "GET /guacamole/images/progress.png HTTP/1.1" 200 950 "https:///" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.5.6 (KHTML, like Gecko) Version/11.0.3 Safari/604.5.6"
10.30.1.27 - - [14/Mar/2018:12:04:30 +0100] "POST /guacamole/api/session/tunnels/4c52f4c4-aad0-4dbf-9327-98b07283e177/streams/0/ProjetTuteure.sphd?token=B3AA1DC11D510933D3D6CB975A6DDA0F4509487FE92B884309968674F4382866 HTTP/1.1" 500 6583 "https:///guacamole/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.5.6 (KHTML, like Gecko) Version/11.0.3 Safari/604.5.6"
10.30.1.27 - - [14/Mar/2018:12:04:30 +0100] "POST /guacamole/api/session/tunnels/4c52f4c4-aad0-4dbf-9327-98b07283e177/streams/1/ProjetTuteure.sphx?token=B3AA1DC11D510933D3D6CB975A6DDA0F4509487FE92B884309968674F4382866 HTTP/1.1" 500 6583 "https:///guacamole/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.5.6 (KHTML, like Gecko) Version/11.0.3 Safari/604.5.6"
10.30.1.27 - - [14/Mar/2018:12:03:13 +0100] "GET /guacamole/websocket-tunnel?token=B3AA1DC11D510933D3D6CB975A6DDA0F4509487FE92B884309968674F4382866&GUAC_DATA_SOURCE=mysql&GUAC_ID=8&GUAC_TYPE=c&GUAC_WIDTH=2746&GUAC_HEIGHT=1498&GUAC_DPI=192&GUAC_AUDIO=audio%2FL8&GUAC_AUDIO=audio%2FL16&GUAC_IMAGE=image%2Fjpeg&GUAC_IMAGE=image%2Fpng HTTP/1.1" 200 184898 "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.5.6 (KHTML, like Gecko) Version/11.0.3 Safari/604.5.6"
10.30.1.30 - - [14/Mar/2018:12:05:57 +0100] "GET /guacamole/api/languages?token=CB1DCA208FF6198353D958021BA3F295CF224B87E14B956FCB8BEF8641097E73 HTTP/1.1" 200 3599 "https://guacamole/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_3) AppleWebKit/604.5.6 (KHTML, like Gecko) Version/11.0.3 Safari/604.5.6"
10.30.1.30 - - [14/Mar/2018:12:05:57 +0100] "GET /guacamole/api/patches?token=CB1DCA208FF6198353D958021BA3F295CF224B87E14B956FCB8BEF8641097E73 HTTP/1.1" 200 804 "https:///guacamole/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_3) AppleWebKit/604.5.6 (KHTML, like Gecko) Version/11.0.3 Safari/604.5.6"
10.30.1.30 - - [14/Mar/2018:12:05:57 +0100] "POST /guacamole/api/tokens HTTP/1.1" 200 643 "https:///guacamole/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_3) AppleWebKit/604.5.6 (KHTML, like Gecko) Version/11.0.3 Safari/604.5.6"
10.30.1.30 - - [14/Mar/2018:12:05:57 +0100] "GET /guacamole/api/session/data/ldap/connectionGroups/ROOT/tree?token=CB1DCA208FF6198353D958021BA3F295CF224B87E14B956FCB8BEF8641097E73 HTTP/1.1" 200 422 "https:///guacamole/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_3) AppleWebKit/604.5.6 (KHTML, like Gecko) Version/11.0.3 Safari/604.5.6"
10.30.1.30 - - [14/Mar/2018:12:05:57 +0100] "GET /guacamole/api/session/data/mysql-shared/connectionGroups/ROOT/tree?token=CB1DCA208FF6198353D958021BA3F295CF224B87E14B956FCB8BEF8641097E73 HTTP/1.1" 200 448 "https://" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_3) AppleWebKit/604.5.6 (KHTML, like Gecko) Version/11.0.3 Safari/604.5.6"
10.30.1.30 - - [14/Mar/2018:12:05:57 +0100] "GET /guacamole/api/session/data/mysql/connectionGroups/ROOT/tree?token=CB1DCA208FF6198353D958021BA3F295CF224B87E14B956FCB8BEF8641097E73 HTTP/1.1" 200 969 "https://guacamole/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_3) AppleWebKit/604.5.6 (KHTML, like Gecko) Version/11.0.3 Safari/604.5.6"
10.30.1.30 - - [14/Mar/2018:12:05:57 +0100] "GET /guacamole/api/session/data/ldap/users/uapv1804342?token=CB1DCA208FF6198353D958021BA3F295CF224B87E14B956FCB8BEF8641097E73 HTTP/1.1" 200 367 "https:///guacamole/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_3) AppleWebKit/604.5.6 (KHTML, like Gecko) Version/11.0.3 Safari/604.5.6"
10.30.1.30 - - [14/Mar/2018:12:05:57 +0100] "GET /guacamole/api/session/data/mysql-shared/self/permissions?token=CB1DCA208FF6198353D958021BA3F295CF224B87E14B956FCB8BEF8641097E73 HTTP/1.1" 200 508 "https://guacamole/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_3) AppleWebKit/604.5.6 (KHTML, like Gecko) Version/11.0.3 Safari/604.5.6"
10.30.1.30 - - [14/Mar/2018:12:05:57 +0100] "GET /guacamole/api/session/data/mysql/self/permissions?token=CB1DCA208FF6198353D958021BA3F295CF224B87E14B956FCB8BEF8641097E73 HTTP/1.1" 200 587 "https:///guacamole/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_3) AppleWebKit/604.5.6 (KHTML, like Gecko) Version/11.0.3 Safari/604.5.6"
10.30.1.30 - - [14/Mar/2018:12:05:57 +0100] "GET /guacamole/api/session/data/mysql-shared/activeConnections?token=CB1DCA208FF6198353D958021BA3F295CF224B87E14B956FCB8BEF8641097E73 HTTP/1.1" 200 326 "https://gguacamole/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_3) AppleWebKit/604.5.6 (KHTML, like Gecko) Version/11.0.3 Safari/604.5.6"
10.30.1.30 - - [14/Mar/2018:12:05:57 +0100] "GET /guacamole/api/session/data/ldap/activeConnections?token=CB1DCA208FF6198353D958021BA3F295CF224B87E14B956FCB8BEF8641097E73 HTTP/1.1" 200 326 "https:///guacamole/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_3) AppleWebKit/604.5.6 (KHTML, like Gecko) Version/11.0.3 Safari/604.5.6"
10.30.1.30 - - [14/Mar/2018:12:05:57 +0100] "GET /guacamole/api/session/data/ldap/self/permissions?token=CB1DCA208FF6198353D958021BA3F295CF224B87E14B956FCB8BEF8641097E73 HTTP/1.1" 200 225138 "https:///guacamole/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_3) AppleWebKit/604.5.6 (KHTML, like Gecko) Version/11.0.3 Safari/604.5.6"
10.30.1.30 - - [14/Mar/2018:12:05:57 +0100] "GET /guacamole/api/session/data/mysql/activeConnections?token=CB1DCA208FF6198353D958021BA3F295CF224B87E14B956FCB8BEF8641097E73 HTTP/1.1" 200 506 "https:///guacamole/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_3) AppleWebKit/604.5.6 (KHTML, like Gecko) Version/11.0.3 Safari/604.5.6"
Thank you
Re: internal error when tranfering file using OSX
Posted by Nick Couchman <vn...@apache.org>.
On Wed, Mar 14, 2018 at 9:12 AM, fou fe <fo...@live.fr> wrote:
> Hi team,
>
> We have problem when using Mac OSX Sierra 10.13.3 /Safari/604.5.6 and
> sierra 10.12.6/Safari/604.5.6 when we try through using the file browser
> located in the Guacamole menu.
> "internal error was reported, if error persist inform your administrator."
>
> Transfer of the same files work perfectely with windows local computer.
>
> there is apache log , no error was reported in catalina.
>
>
Looks like you posted the Apache access log - how about the Apache error
log? Also, you say no error reported in Catalina, but it would still be
nice to see those log entries - if the Apache logs don't give some reason
for the 500 Internal Server Error, then the Tomcat logs should. Also,
check the system logs - /var/log/messages, journalctl, etc., on the
Guacamole host. Sometimes distributions will redirect Tomcat logs to
syslog as part of their out-of-the-box configuration. Finally, check the
system logs for messages from guacd and see if it is reporting any errors.
-Nick
RE: internal error when tranfering file using OSX
Posted by fou fe <fo...@live.fr>.
Hi team ,
What version of Guacamole? What platform is Guacamole running on?
FF> Guacamole 0.9.14 / Ubuntu 14.04.5 LTS/Tomcat 7.0.52
________________________________
De : fou fe <fo...@live.fr>
Envoyé : jeudi 15 mars 2018 08:21
À : user@guacamole.apache.org
Objet : Re: internal error when tranfering file using OSX
Hi,
________________________________
From: Nick Couchman <vn...@apache.org>
Sent: Wednesday, March 14, 2018 3:50:10 PM
To: user@guacamole.apache.org
Subject: Re: internal error when tranfering file using OSX
On Wed, Mar 14, 2018 at 9:12 AM, fou fe <fo...@live.fr>> wrote:
Hi team,
We have problem when using Mac OSX Sierra 10.13.3 /Safari/604.5.6 and sierra 10.12.6/Safari/604.5.6 when we try through using the file browser located in the Guacamole menu.
"internal error was reported, if error persist inform your administrator."
Transfer of the same files work perfectely with windows local computer.
What version of Guacamole? What platform is Guacamole running on?
FF> Guacamole 0.9.14 / Ubuntu 14.04.5 LTS/Tomcat 7.0.52
FF
-Nick
Re: internal error when tranfering file using OSX
Posted by fou fe <fo...@live.fr>.
Hi,
________________________________
From: Nick Couchman <vn...@apache.org>
Sent: Wednesday, March 14, 2018 3:50:10 PM
To: user@guacamole.apache.org
Subject: Re: internal error when tranfering file using OSX
On Wed, Mar 14, 2018 at 9:12 AM, fou fe <fo...@live.fr>> wrote:
Hi team,
We have problem when using Mac OSX Sierra 10.13.3 /Safari/604.5.6 and sierra 10.12.6/Safari/604.5.6 when we try through using the file browser located in the Guacamole menu.
"internal error was reported, if error persist inform your administrator."
Transfer of the same files work perfectely with windows local computer.
What version of Guacamole? What platform is Guacamole running on?
FF> Guacamole 0.9.14 / Ubuntu 14.04.5 LTS/Tomcat 7.0.52
FF
-Nick
Re: internal error when tranfering file using OSX
Posted by Nick Couchman <vn...@apache.org>.
On Wed, Mar 14, 2018 at 9:12 AM, fou fe <fo...@live.fr> wrote:
> Hi team,
>
> We have problem when using Mac OSX Sierra 10.13.3 /Safari/604.5.6 and
> sierra 10.12.6/Safari/604.5.6 when we try through using the file browser
> located in the Guacamole menu.
> "internal error was reported, if error persist inform your administrator."
>
> Transfer of the same files work perfectely with windows local computer.
>
>
What version of Guacamole? What platform is Guacamole running on?
-Nick