[jira] [Updated] (GUACAMOLE-440) RDP clients random disconnects.

["Diego Mesquita de Souza (JIRA)" <ji...@apache.org>]

     [ https://issues.apache.org/jira/browse/GUACAMOLE-440?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Diego Mesquita de Souza updated GUACAMOLE-440:
----------------------------------------------
    Attachment: catalina.out.1.zip
                syslog.1
                guacamole.png

Hi Nick,

Thanks for helping!

Attached debug logs of guacamole and tomcat of a full day, users reported issues connections below:
Username	Start time 	Duration	Connection name
elassner
2017-11-26 20:06:57	46 seconds	Erik Lassner - Workstation
balves
2017-11-26 18:38:39	0 seconds	Bruno Alves - Workstation
balves
2017-11-26 17:48:16	2.1 minutes	Bruno Alves - Workstation
balves
2017-11-26 17:46:25	1.8 minutes	Bruno Alves - Workstation
elassner
2017-11-26 15:13:58	1.8 minutes	Erik Lassner - Workstation


Regards,
Diego.


> RDP clients random disconnects.
> -------------------------------
>
>                 Key: GUACAMOLE-440
>                 URL: https://issues.apache.org/jira/browse/GUACAMOLE-440
>             Project: Guacamole
>          Issue Type: Bug
>          Components: guacamole, guacamole-client
>    Affects Versions: 0.9.12-incubating
>         Environment: Ubuntu 16.04.3 LTS server, mysql 5.7.20-0 and several Windows 7 Professional as RDP server*
>            Reporter: Diego Mesquita de Souza
>            Priority: Minor
>         Attachments: catalina.out.1.zip, guacamole.png, syslog.1
>
>
> We are running Guacamole with auth-ldap and auth-jdbc extensions; we are using KEMP loadmaster version 7.1.35.4.15528.RELEASE.20170802-1735 as reverse proxy with SSL offload.
> A few users complained about random disconnection, we guess that this issue is not on the RDP server because each user uses its own internal workstation as RDP server (Windows 7 Professional) and it is not affecting a specific subnet of users, and the issue usually stops when the user retry the connection for a few times.
> We only identified a syslog message “guacd[5911]: Internal RDP client disconnected”, can someone help me troubleshoot this?
> Regards,



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