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Posted to issues@guacamole.apache.org by "Mike Jumper (Jira)" <ji...@apache.org> on 2020/02/10 16:44:00 UTC
[jira] [Commented] (GUACAMOLE-953) Guacamole server error "The
remote desktop server is currently unreachable" even RDP is working from
default remote desktop connect
[ https://issues.apache.org/jira/browse/GUACAMOLE-953?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=17033740#comment-17033740 ]
Mike Jumper commented on GUACAMOLE-953:
---------------------------------------
RDP is definitely not fundamentally broken in 1.0.0, nor in the latest release. If you are having issues connecting and need help troubleshooting, please post to the user@guacamole.apache.org mailing list. An issue as basic as being unble to connect is very unlikely to be a bug.
https://guacamole.apache.org/support/#mailing-lists
> Guacamole server error "The remote desktop server is currently unreachable" even RDP is working from default remote desktop connect
> -----------------------------------------------------------------------------------------------------------------------------------
>
> Key: GUACAMOLE-953
> URL: https://issues.apache.org/jira/browse/GUACAMOLE-953
> Project: Guacamole
> Issue Type: Bug
> Components: guacamole, guacd, RDP
> Affects Versions: 1.0.0
> Environment: Ubuntu 18.04.2 LTS
> Reporter: Kalimuthu
> Priority: Blocker
> Labels: Debian
>
> when we try to connect the client(to RDP) from third party app via guacamole server. it say "The remote desktop server is currently unreachable. If the problem persists, please notify your system administrator, or check your system logs." but I am able to take the RDP for the same client from "Remote Desktop Connection"(windows app) from same network. also I am able to connect the same client from Guacamole login portal which shows the client details configured in user-mapping.xml file.
> when I check the guacamole syslogs. guacd socket is closing.
> FYI, Apache is configured with SSL for port 443.
> *Logs from guacamole syslogs:*
> 2020-02-10 20:36:23,556 INFO [https-openssl-nio-443-exec-20] o.a.g.e.LocalEnvironment [LocalEnvironment.java:124] GUACAMOLE_HOME is "/etc/guacamole".
> 2020-02-10 20:36:23,557 DEBUG [https-openssl-nio-443-exec-20] o.a.g.n.InetGuacamoleSocket [InetGuacamoleSocket.java:90] Connecting to guacd at localhost:4822.
> 2020-02-10 20:36:23,616 INFO [https-openssl-nio-443-exec-20] o.a.g.t.TunnelRequestService [TunnelRequestService.java:225] User "6009da25-a61a-4090-83ee-479879a34f30" connected to connection "2130868029".
> 2020-02-10 20:36:23,666 INFO [https-openssl-nio-443-exec-18] o.a.g.t.TunnelRequestService [TunnelRequestService.java:323] User "6009da25-a61a-4090-83ee-479879a34f30" disconnected from connection "2130868029". Duration: 50 milliseconds
> 2020-02-10 20:36:23,666 DEBUG [https-openssl-nio-443-exec-18] o.a.g.n.InetGuacamoleSocket [InetGuacamoleSocket.java:122] Closing socket to guacd.
> 2020-02-10 20:36:23,667 DEBUG [Thread-971] o.a.g.w.GuacamoleWebSocketTunnelEndpoint [GuacamoleWebSocketTunnelEndpoint.java:274] Connection to guacd closed.
> org.apache.guacamole.GuacamoleConnectionClosedException: Connection to guacd is closed.
> at org.apache.guacamole.io.ReaderGuacamoleReader.read(ReaderGuacamoleReader.java:183) ~[guacamole-common-1.0.0.jar:na]
> at org.apache.guacamole.io.ReaderGuacamoleReader.readInstruction(ReaderGuacamoleReader.java:195) ~[guacamole-common-1.0.0.jar:na]
> at org.apache.guacamole.protocol.FilteredGuacamoleReader.readInstruction(FilteredGuacamoleReader.java:81) ~[guacamole-common-1.0.0.jar:na]
> at org.apache.guacamole.protocol.FilteredGuacamoleReader.readInstruction(FilteredGuacamoleReader.java:81) ~[guacamole-common-1.0.0.jar:na]
> at org.apache.guacamole.protocol.FilteredGuacamoleReader.read(FilteredGuacamoleReader.java:64) ~[guacamole-common-1.0.0.jar:na]
> at org.apache.guacamole.websocket.GuacamoleWebSocketTunnelEndpoint$2.run(GuacamoleWebSocketTunnelEndpoint.java:246) ~[guacamole-common-1.0.0.jar:na]
> Caused by: java.net.SocketException: Socket closed
> at java.net.SocketInputStream.read(SocketInputStream.java:204) ~[na:1.8.0_242]
> at java.net.SocketInputStream.read(SocketInputStream.java:141) ~[na:1.8.0_242]
> at sun.nio.cs.StreamDecoder.readBytes(StreamDecoder.java:284) ~[na:1.8.0_242]
> at sun.nio.cs.StreamDecoder.implRead(StreamDecoder.java:326) ~[na:1.8.0_242]
> at sun.nio.cs.StreamDecoder.read(StreamDecoder.java:178) ~[na:1.8.0_242]
> at java.io.InputStreamReader.read(InputStreamReader.java:184) ~[na:1.8.0_242]
> at org.apache.guacamole.io.ReaderGuacamoleReader.read(ReaderGuacamoleReader.java:169) ~[guacamole-common-1.0.0.jar:na]
> ... 5 common frames omitted**
> *Getting guacd server status with error,*
> Feb 10 20:25:32 ubuntu-VirtualBox guacd[25237]: Parameter "gateway-port" omitted. Using default value of 443.
> Feb 10 20:25:32 ubuntu-VirtualBox guacd[25237]: User "@95ce06bd-0b70-400f-9a53-753ffda0b423" joined connection "$7f579074-597d-40b3-9a9a-c0021a323700" (1 users now present)
> Feb 10 20:25:32 ubuntu-VirtualBox guacd[25237]: Client has not defined its protocol version.
> Feb 10 20:25:32 ubuntu-VirtualBox guacd[25237]: Loading keymap "base"
> Feb 10 20:25:32 ubuntu-VirtualBox guacd[25237]: Loading keymap "en-us-qwerty"
> Feb 10 20:25:32 ubuntu-VirtualBox guacd[25237]: {color:#ff0000}Error connecting to RDP server{color}
> Feb 10 20:25:32 ubuntu-VirtualBox guacd[25237]: User "@95ce06bd-0b70-400f-9a53-753ffda0b423" disconnected (0 users remain)
> Feb 10 20:25:32 ubuntu-VirtualBox guacd[25237]: Last user of connection "$7f579074-597d-40b3-9a9a-c0021a323700" disconnected
> Feb 10 20:25:32 ubuntu-VirtualBox guacd[25237]: Requesting termination of client...
> Feb 10 20:25:33 ubuntu-VirtualBox guacd[25076]: Connection "$7f579074-597d-40b3-9a9a-c0021a323700" removed.
> does anybody idea about this issue? Please help me to resolve this.
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