[jira] [Closed] (FLINK-10217) use Slack for user support and questions

["Chesnay Schepler (JIRA)" <ji...@apache.org>]

     [ https://issues.apache.org/jira/browse/FLINK-10217?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Chesnay Schepler closed FLINK-10217.
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    Resolution: Won't Fix

Slack was already discussed recently on the ML and rejected.

> use Slack for user support and questions
> ----------------------------------------
>
>                 Key: FLINK-10217
>                 URL: https://issues.apache.org/jira/browse/FLINK-10217
>             Project: Flink
>          Issue Type: Task
>          Components: Project Website
>            Reporter: Nicos Maris
>            Priority: Critical
>
> h2. Current status
> For user support and questions, users are instructed to subscribe to user@flink.apache.org but there are users like me who enjoy using also a chat channel. However, the instructions to do so are not clear and the IRC activity is low and it is definitely [not indicative of the project's activity|https://issues.apache.org/jira/browse/FLINK-3862?focusedCommentId=16152376&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-16152376].
> The [website|https://flink.apache.org/community.html] mentions that "If you want to talk with the Flink committers and users in a chat, there is an [IRC channel|https://flink.apache.org/community.html#irc]."
> h2. Option 1: Use Slack
> An example of an Apache project that using [Slack|https://tedium.co/2017/10/17/irc-vs-slack-chat-history] is: http://mesos.apache.org/community
> I can assist on setting it up if at least one expert joins from the very beginning.
> h2. Option 2: Keep using IRC and document it
> Add the [missing section|https://github.com/apache/flink-web/blob/master/community.md#irc] at the website along with instructions for people who have never used IRC.
> h2. Option 3: Use only the mailing list
> Use only user@flink.apache.org for user support and questions and do not mention IRC at the website.



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