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Posted to users@netbeans.apache.org by "Christopher C. Lanz" <la...@potsdam.edu.INVALID> on 2021/01/18 12:18:14 UTC
support in the absence of community help
Hello,
I have asked a question here and on stack overflow. No answers were forthcoming. In such a situation, are users simply hung out to dry, or is there any option for support from Apache-Netbeans, or any other NetBeans-savvy source?
I would happily pay for it, but I would rather not pay the $1,200 that their business support plan requires, for one question.
Chris Lanz
Department of Computer Science
340 Dunn Hall, SUNY Potsdam
lanzcc@potsdam.edu
315 268 1547
Re: support in the absence of community help
Posted by Patrik Karlström <pa...@trixon.se>.
There is this page with commercial support:
https://cwiki.apache.org/confluence/display/NETBEANS/Commercial+Support
Den mån 18 jan. 2021 kl 13:19 skrev Christopher C. Lanz
<la...@potsdam.edu.invalid>:
>
> Hello,
>
> I have asked a question here and on stack overflow. No answers were forthcoming. In such a situation, are users simply hung out to dry, or is there any option for support from Apache-Netbeans, or any other NetBeans-savvy source?
>
> I would happily pay for it, but I would rather not pay the $1,200 that their business support plan requires, for one question.
>
> Chris Lanz
>
> Department of Computer Science
>
> 340 Dunn Hall, SUNY Potsdam
>
> lanzcc@potsdam.edu
>
> 315 268 1547
>
>
>
>
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Re: support in the absence of community help
Posted by Laszlo Kishalmi <la...@gmail.com>.
Again a letter expressing frustration. That's Ok. We've read that, and
now we're aware of that.
Probably if you put information as well, then we could help. "a question
here and on stack overflow" is not referable. As far as I've checked
you've got a reply on all of your questions here.
On 1/18/21 4:18 AM, Christopher C. Lanz wrote:
> Hello,
>
> I have asked a question here and on stack overflow. No answers were
> forthcoming. In such a situation, are users simply hung out to dry, or
> is there any option for support from Apache-Netbeans, or any other
> NetBeans-savvy source?
>
> I would happily pay for it, but I would rather not pay the $1,200 that
> their business support plan requires, for one question.
>
> Chris Lanz
>
> Department of Computer Science
>
> 340 Dunn Hall, SUNY Potsdam
>
> lanzcc@potsdam.edu
>
> 315 268 1547
>
>
>
>
Re: support in the absence of community help
Posted by Geertjan Wielenga <ge...@googlemail.com.INVALID>.
And whatever you mean by "the $1,200 that their business support plan
requires", no. That, whatever it is, is incorrect. Apache projects do not
have business support plans.
Gj
On Mon, Jan 18, 2021 at 1:26 PM Geertjan Wielenga <
geertjan.wielenga@googlemail.com> wrote:
> It’s always best to put a sample application with your problem on GitHub
> and then start a thread here pointing to your code so that someone can take
> a look.
>
> Personally, when I see a long mail, I put it aside to look at it later and
> then never do.
>
> Gj
>
> On Mon, 18 Jan 2021 at 13:22, Carl Mosca <ca...@gmail.com> wrote:
>
>> I would ask again here if it was completely ignored I assume that is an
>> unfortunate oversight.
>>
>>
>>
>> On Mon, Jan 18, 2021 at 7:18 AM Christopher C. Lanz
>> <la...@potsdam.edu.invalid> wrote:
>>
>>> Hello,
>>>
>>> I have asked a question here and on stack overflow. No answers were
>>> forthcoming. In such a situation, are users simply hung out to dry, or is
>>> there any option for support from Apache-Netbeans, or any other
>>> NetBeans-savvy source?
>>>
>>> I would happily pay for it, but I would rather not pay the $1,200 that
>>> their business support plan requires, for one question.
>>>
>>> Chris Lanz
>>>
>>> Department of Computer Science
>>>
>>> 340 Dunn Hall, SUNY Potsdam
>>>
>>> lanzcc@potsdam.edu
>>> 315 268 1547
>>>
>>>
>>>
>>>
>>> --
>> Regards,
>> Carl
>>
>
Re: support in the absence of community help
Posted by Geertjan Wielenga <ge...@googlemail.com.INVALID>.
It’s always best to put a sample application with your problem on GitHub
and then start a thread here pointing to your code so that someone can take
a look.
Personally, when I see a long mail, I put it aside to look at it later and
then never do.
Gj
On Mon, 18 Jan 2021 at 13:22, Carl Mosca <ca...@gmail.com> wrote:
> I would ask again here if it was completely ignored I assume that is an
> unfortunate oversight.
>
>
>
> On Mon, Jan 18, 2021 at 7:18 AM Christopher C. Lanz
> <la...@potsdam.edu.invalid> wrote:
>
>> Hello,
>>
>> I have asked a question here and on stack overflow. No answers were
>> forthcoming. In such a situation, are users simply hung out to dry, or is
>> there any option for support from Apache-Netbeans, or any other
>> NetBeans-savvy source?
>>
>> I would happily pay for it, but I would rather not pay the $1,200 that
>> their business support plan requires, for one question.
>>
>> Chris Lanz
>>
>> Department of Computer Science
>>
>> 340 Dunn Hall, SUNY Potsdam
>>
>> lanzcc@potsdam.edu
>> 315 268 1547
>>
>>
>>
>>
>> --
> Regards,
> Carl
>
Re: support in the absence of community help
Posted by Carl Mosca <ca...@gmail.com>.
I would ask again here if it was completely ignored I assume that is an
unfortunate oversight.
On Mon, Jan 18, 2021 at 7:18 AM Christopher C. Lanz
<la...@potsdam.edu.invalid> wrote:
> Hello,
>
> I have asked a question here and on stack overflow. No answers were
> forthcoming. In such a situation, are users simply hung out to dry, or is
> there any option for support from Apache-Netbeans, or any other
> NetBeans-savvy source?
>
> I would happily pay for it, but I would rather not pay the $1,200 that
> their business support plan requires, for one question.
>
> Chris Lanz
>
> Department of Computer Science
>
> 340 Dunn Hall, SUNY Potsdam
>
> lanzcc@potsdam.edu
> 315 268 1547
>
>
>
>
> --
Regards,
Carl
Re: Delivery Status Notification (Failure)
Posted by Alonso Del Arte <al...@gmail.com>.
> I have asked a question here and on stack overflow. No answers were
forthcoming.
Was it tagged "netbeans"? I'm not seeing your question on
https://stackoverflow.com/questions/tagged/netbeans maybe I missed it.
Al
On Mon, Jan 18, 2021 at 11:49 AM Mail Delivery Subsystem <
mailer-daemon@googlemail.com> wrote:
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> Your message wasn't delivered to *lanzcc@potsdam.edu.invalid* because the
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> The response was:
>
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>
>
>
> ---------- Forwarded message ----------
> From: Alonso Del Arte <al...@gmail.com>
> To: lanzcc@potsdam.edu.invalid
> Cc:
> Bcc:
> Date: Mon, 18 Jan 2021 11:49:33 -0500
> Subject: Re: support in the absence of community help
> ----- Message truncated -----
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