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Posted to infrastructure-issues@apache.org by "Gavin (JIRA)" <ji...@apache.org> on 2015/08/08 01:23:45 UTC

[jira] [Commented] (INFRA-10067) Pending close drops tickets visibility.

    [ https://issues.apache.org/jira/browse/INFRA-10067?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=14662639#comment-14662639 ] 

Gavin commented on INFRA-10067:
-------------------------------

FWIW some issues that are closed as 'WONT FIX' , when re-opened also stay sticky to the 'Wont Fix' resolution, we have some tickets re-opened as Waiting For Infra and Wont Fix resolution right now. Whether or not that info absolves auto-close methods needs to be investigated.

> Pending close drops tickets visibility. 
> ----------------------------------------
>
>                 Key: INFRA-10067
>                 URL: https://issues.apache.org/jira/browse/INFRA-10067
>             Project: Infrastructure
>          Issue Type: Bug
>          Components: JIRA
>            Reporter: David Nalley
>            Assignee: Tony Stevenson
>
> The auto close routine is causing an interesting effect. When an issue goes into 'Pending Closed' as a _RESOLUTION_, it essentially becomes invisible, because all of the normal ways to view tickets look for 'Unresolved' as a status. Even if someone changes the _STATUS_  to 'Waiting for Infra', the ticket remains invisible, because all of the Jira tooling is looking for Unresolved as a _RESOLUTION_.  
> If we can't fix this quickly, lets disable the auto close routine, until we can figure it out. 



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