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Posted to dev@openoffice.apache.org by RGB ES <rg...@gmail.com> on 2013/06/02 12:29:32 UTC
[WWW]There is no "contact information" on the wiki
One user on the forums report problems registering on the wiki(1), but did
not find how to report those problems or just ask for help. A "contact
info" page is missing from the wiki. Which is the best way to implement it?
(1) http://forum.openoffice.org/en/forum/viewtopic.php?f=49&t=62022
Regards
Ricardo
Re: [WWW]There is no "contact information" on the wiki
Posted by Hagar Delest <ha...@laposte.net>.
For the record, in the past (before the move to ASF servers), each forum had a contact address with a special process:
1. All messages were sent to a moderator forum visible to mods only. A tag told if the mail address was registered or not. An other one told if it was not the first message from that mail address (to the admin mailbox).
2. An automatic reply was sent depending on the existence of an identical registered mail address.
3. Mods just had to edit each message to confirm if standard reply would have taken care of the problem or not. If a specific reply was needed. The edit was used to tell other mods that the message had been checked. Non edited posts had then to be checked and action taken if necessary.
Here is the automated mail:
------------------
Thank-you,
This is an automated response from the OUCV forum administrators. This mailbox is primarily for assisting users with registration difficulties. The best place to find out information and to ask Questions is on our forums. We therefore only respond by email to those questions that cannot be resolved through using our forums.
http://user.services.openoffice.org/en/forum/viewtopic.php?f=50&t=527
gives you guidance if you have registration difficulties.
http://user.services.openoffice.org/en/forum/viewtopic.php?f=50&t=5569
explains how to ask a Q on the forum.
<Custom Paragraph>
Note that to prevent mail loops, we only send out one automated response per sender. Our administrators also routinely monitor this mailbox and one will contact you separately if we believe that your request is not covered by this response.
Regards
The OUCV Forum Administrators
------------------
And the <Custom Paragraph> was:
*Email address belongs to an active registered user*
We have looked up your email address in our forum registration database and according to our records User account XXXXX with the email address YYYYYY@ZZZZZ has been registered with the forum and is currently activate. You may log on and post questions on the forum. If you have forgotten your password then please go to:
http://user.services.openoffice.org/en/forum/ucp.php?mode=sendpassword
*Email address belongs to a registered user, not yet activated*
We have looked up your email address in our forum registration database and according to our records User account XXXXX with the email address YYYYYY@ZZZZZ has been registered with the forum but has not yet been activated. However we have treated this email as an activation request. You can now log on to the forum and post questions.
*Email address is not on user database*
We have looked up your email address in our forum registration database and according to our records there is no registered user with the address YYYYYY@ZZZZZ. You need to register with the forum at http://user.services.openoffice.org/en/forum//ucp.php?mode=login before you can post questions. It only takes a minute or so to fill in the form and then click on the link in our confirmation email to activate your account.
It would be nice to reactivate the script and the mailbox. Something for imacat?
Hagar
Le 28/06/2013 22:06, RGB ES a écrit :
> 2013/6/28 Rob Weir <ro...@apache.org>
>
>> On Sun, Jun 2, 2013 at 6:29 AM, RGB ES <rg...@gmail.com> wrote:
>>> One user on the forums report problems registering on the wiki(1), but
>> did
>>> not find how to report those problems or just ask for help. A "contact
>>> info" page is missing from the wiki. Which is the best way to implement
>> it?
>>>
>>> (1) http://forum.openoffice.org/en/forum/viewtopic.php?f=49&t=62022
>>>
>>
>> In general, to report issues related to the project's online services
>> they can enter a BZ issue. In this case it would be categorized as
>> Infrastructure/Mwiki.
>>
>
> I sent this email mainly to start discussing the best page content... but
> then completely forgot the problem, sorry. It is now filled:
>
> https://issues.apache.org/ooo/show_bug.cgi?id=122626
>
> Regards
> Ricardo
>
>
>
>>
>> Regards,
>>
>> -Rob
>>
>>
>>> Regards
>>> Ricardo
>>
>> ---------------------------------------------------------------------
>> To unsubscribe, e-mail: dev-unsubscribe@openoffice.apache.org
>> For additional commands, e-mail: dev-help@openoffice.apache.org
>>
>>
>
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Re: [WWW]There is no "contact information" on the wiki
Posted by Juergen Schmidt <jo...@gmail.com>.
Am Freitag, 28. Juni 2013 um 22:09 schrieb Rob Weir:
> On Fri, Jun 28, 2013 at 4:06 PM, RGB ES <rg...@gmail.com> wrote:
> > 2013/6/28 Rob Weir <ro...@apache.org>
> >
> > > On Sun, Jun 2, 2013 at 6:29 AM, RGB ES <rg...@gmail.com> wrote:
> > > > One user on the forums report problems registering on the wiki(1), but
> > >
> > > did
> > > > not find how to report those problems or just ask for help. A "contact
> > > > info" page is missing from the wiki. Which is the best way to implement
> > > >
> > >
> > > it?
> > > >
> > > > (1) http://forum.openoffice.org/en/forum/viewtopic.php?f=49&t=62022
> > >
> > > In general, to report issues related to the project's online services
> > > they can enter a BZ issue. In this case it would be categorized as
> > > Infrastructure/Mwiki.
> > >
> >
> >
> > I sent this email mainly to start discussing the best page content... but
> > then completely forgot the problem, sorry. It is now filled:
> >
> > https://issues.apache.org/ooo/show_bug.cgi?id=122626
>
> And I'm just testing a new python script I wrote to identify all
> un-responded to posts to the dev list ;-)
>
>
interesting
Juergen
>
> -Rob
>
> > Regards
> > Ricardo
> >
> >
> >
> > >
> > > Regards,
> > >
> > > -Rob
> > >
> > >
> > > > Regards
> > > > Ricardo
> > > >
> > >
> > >
> > > ---------------------------------------------------------------------
> > > To unsubscribe, e-mail: dev-unsubscribe@openoffice.apache.org
> > > For additional commands, e-mail: dev-help@openoffice.apache.org
> > >
> >
> >
>
>
> ---------------------------------------------------------------------
> To unsubscribe, e-mail: dev-unsubscribe@openoffice.apache.org
> For additional commands, e-mail: dev-help@openoffice.apache.org
>
>
Re: [WWW]There is no "contact information" on the wiki
Posted by Rob Weir <ro...@apache.org>.
On Fri, Jun 28, 2013 at 4:06 PM, RGB ES <rg...@gmail.com> wrote:
> 2013/6/28 Rob Weir <ro...@apache.org>
>
>> On Sun, Jun 2, 2013 at 6:29 AM, RGB ES <rg...@gmail.com> wrote:
>> > One user on the forums report problems registering on the wiki(1), but
>> did
>> > not find how to report those problems or just ask for help. A "contact
>> > info" page is missing from the wiki. Which is the best way to implement
>> it?
>> >
>> > (1) http://forum.openoffice.org/en/forum/viewtopic.php?f=49&t=62022
>> >
>>
>> In general, to report issues related to the project's online services
>> they can enter a BZ issue. In this case it would be categorized as
>> Infrastructure/Mwiki.
>>
>
> I sent this email mainly to start discussing the best page content... but
> then completely forgot the problem, sorry. It is now filled:
>
> https://issues.apache.org/ooo/show_bug.cgi?id=122626
>
And I'm just testing a new python script I wrote to identify all
un-responded to posts to the dev list ;-)
-Rob
> Regards
> Ricardo
>
>
>
>>
>> Regards,
>>
>> -Rob
>>
>>
>> > Regards
>> > Ricardo
>>
>> ---------------------------------------------------------------------
>> To unsubscribe, e-mail: dev-unsubscribe@openoffice.apache.org
>> For additional commands, e-mail: dev-help@openoffice.apache.org
>>
>>
---------------------------------------------------------------------
To unsubscribe, e-mail: dev-unsubscribe@openoffice.apache.org
For additional commands, e-mail: dev-help@openoffice.apache.org
Re: [WWW]There is no "contact information" on the wiki
Posted by RGB ES <rg...@gmail.com>.
2013/6/28 Rob Weir <ro...@apache.org>
> On Sun, Jun 2, 2013 at 6:29 AM, RGB ES <rg...@gmail.com> wrote:
> > One user on the forums report problems registering on the wiki(1), but
> did
> > not find how to report those problems or just ask for help. A "contact
> > info" page is missing from the wiki. Which is the best way to implement
> it?
> >
> > (1) http://forum.openoffice.org/en/forum/viewtopic.php?f=49&t=62022
> >
>
> In general, to report issues related to the project's online services
> they can enter a BZ issue. In this case it would be categorized as
> Infrastructure/Mwiki.
>
I sent this email mainly to start discussing the best page content... but
then completely forgot the problem, sorry. It is now filled:
https://issues.apache.org/ooo/show_bug.cgi?id=122626
Regards
Ricardo
>
> Regards,
>
> -Rob
>
>
> > Regards
> > Ricardo
>
> ---------------------------------------------------------------------
> To unsubscribe, e-mail: dev-unsubscribe@openoffice.apache.org
> For additional commands, e-mail: dev-help@openoffice.apache.org
>
>
Re: [WWW]There is no "contact information" on the wiki
Posted by Rob Weir <ro...@apache.org>.
On Sun, Jun 2, 2013 at 6:29 AM, RGB ES <rg...@gmail.com> wrote:
> One user on the forums report problems registering on the wiki(1), but did
> not find how to report those problems or just ask for help. A "contact
> info" page is missing from the wiki. Which is the best way to implement it?
>
> (1) http://forum.openoffice.org/en/forum/viewtopic.php?f=49&t=62022
>
In general, to report issues related to the project's online services
they can enter a BZ issue. In this case it would be categorized as
Infrastructure/Mwiki.
Regards,
-Rob
> Regards
> Ricardo
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