[Issue 125869] New: Total Crash: Special character trying to scroll down with scroll bar-drag

[bu...@apache.org]

https://issues.apache.org/ooo/show_bug.cgi?id=125869

          Issue ID: 125869
        Issue Type: DEFECT
           Summary: Total Crash: Special character trying to scroll down
                    with scroll bar-drag
           Product: General
           Version: 4.1.1
          Hardware: Mac
                OS: Mac OSX, 10.10
            Status: UNCONFIRMED
          Severity: major
          Priority: P3
         Component: ui
          Assignee: issues@openoffice.apache.org
          Reporter: patrick-thomas@gmx.net

Created attachment 84200
  --> https://issues.apache.org/ooo/attachment.cgi?id=84200&action=edit
Apple Crash Report

Steps to reproduce:

Use general document (Text, Calc, doesn't matter),
-> Insert -> "Special Character ..."
>> Total OpenOffice-Crash when trying to drag the dark-grey scrollbar next to the special characters and to scroll down. <<

-- Other options to use the dialog which WORK --
Dialog works fine, can choose (&scroll) Font, can choose (&scroll) Subset.
Can click special characters and insert them, can scroll
down by using: 
-arrow keys up/down
- using Page Up/Down
- Clicking the scrollbar in a free-area to switch page up/down

I attached the crash log which afterwards can be send to Apple.

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[Issue 125869] Total Crash: Special character trying to scroll down with scroll bar-drag

[bu...@apache.org]

https://issues.apache.org/ooo/show_bug.cgi?id=125869

Ru Cindrea <ru...@altom.ro> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |ru.cindrea@altom.ro

--- Comment #1 from Ru Cindrea <ru...@altom.ro> ---
Created attachment 84418
  --> https://issues.apache.org/ooo/attachment.cgi?id=84418&action=edit
Crash report - Same Problem from different user

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[Issue 125869] Total Crash: Special character trying to scroll down with scroll bar-drag

[bu...@apache.org]

https://issues.apache.org/ooo/show_bug.cgi?id=125869

--- Comment #3 from Ru Cindrea <ru...@altom.ro> ---
Created attachment 84419
  --> https://issues.apache.org/ooo/attachment.cgi?id=84419&action=edit
Crash report - Special Characters for Bullets

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[Issue 125869] Total Crash: Special character trying to scroll down with scroll bar-drag

[bu...@apache.org]

https://issues.apache.org/ooo/show_bug.cgi?id=125869

--- Comment #2 from Ru Cindrea <ru...@altom.ro> ---
I've been trying to reproduce this bug using the same configuration as reported
by Patrick. I am on Mac OS X 10.10, using the official 4.1.1 version of Open
Office for Mac. 

Initially, after trying out the steps described in the original bug report, I
was not able to reproduce the bug - I was able to use the scroll bar in the
Special Character window without any problems.

However, after looking at the Apple Crash Report that was attached to the bug,
I noticed that the module that crashes seems to be "AquaA11yRoleHelper
simpleMapNativeRoleFrom" - which leads me to believe that the crash might be
related to having accessibility enabled in Mac OS X. (I did some google
searches with this module as a keyword which brought up some old LibreOffice
bugs like this one: https://bugs.freedesktop.org/show_bug.cgi?id=38704
indicating problems with accessibility). 

After some more tests using different Accessibility modules on and off, I was
able to reproduce what looks like the exact same problem. Here are the exact
steps that I performed:

1. On Mac OSX 10.10, I created a new account (so a clean OO profile). I had the
following configure in the Accessibility settings (from System Settings) on
this new account:
- Voice Over - Turn Voice Over On
- from the Voice Over screen, go to Open Voice Over Utility
- On the new screen, go to Verbosity -> Announcements and check the "Announce
when mouse cursor enters a window" (THIS SETTING WAS ESSENTIAL FOR ME TO
REPRODUCE THE PROBLEM)

2. I started Open Office on this new profile and opened a new document in
Writer. 
3. From Insert, I choose "Special Character.."
4. Using the mouse, I tried to scroll through the characters in the Special
Character window. => this resulted in a crash. 

I have attached my own Apple crash report to the bug, which seems identical to
the one reported by Patrick. - (Crash Report - Same problem from second user)

With Voice Over on and the mouse cursor announcement setting, I can reproduce
this problem every time, with a comment that sometimes the entire window is
unresponsive, then crashes, sometimes the windows behaves like Patrick mentions
as well - I can use a special character, but I cannot scroll using the scroll
bar. 

Additional Info:
I have noticed that the same Special Character window can be accessed from
different places, and it also crashed for me when accessing it from
Bullets/Numbering menu (if you have a bulleted list, you can right click on the
bullet and choose this option), when I try to go to Options and choose a
different character for the bullet. Im this case, when trying to interact with
the special characters to choose one of them as a new bullet format, I got a
different crash, attached here as "Crash report - Special Characters for
Bullets". In this case, I had the same accessibly settings and the voice over
on. 

This would suggest to me that there might be a much bigger problem when using
the Voice Over function on Mac in Open Office, and that other features besides
the Special Character insertion might cause similar crashes.

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