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Posted to users@openoffice.apache.org by Peter May <pe...@bigpond.com> on 2017/02/15 09:46:16 UTC
Open Office 4.1.3 - big problem
Hi,
I have had Open Office installed on my desktop computer for several years and I have just started to have major problems.
I have Windows 7 64-bit installed.
Whenever I open Office Works, it almost immediately crashes and goes to ‘Document Recovery’ page. I have uninstalled and re installed many times, but no improvement.
I actually have Open Office installed on my laptop computer, and have absolutely no problems. On the desktop, if I can get the program to stay open for a little while, it times itself out – “Microsoft Visual C++ Runtime Library” – saying it has timed out.
I realise my explanations are a bit sketchy, but can anyone suggest what might be the cause of this. A week ago it was working OK.
kind regards
Peter May
petermay1@bigpond.com
Re: Open Office 4.1.3 - big problem
Posted by Rory O'Farrell <of...@iol.ie>.
On Wed, 15 Feb 2017 17:46:16 +0800
"Peter May" <pe...@bigpond.com> wrote:
> Hi,
>
> I have had Open Office installed on my desktop computer for several years and I have just started to have major problems.
>
> I have Windows 7 64-bit installed.
>
> Whenever I open Office Works, it almost immediately crashes and goes to \u2018Document Recovery\u2019 page. I have uninstalled and re installed many times, but no improvement.
>
> I actually have Open Office installed on my laptop computer, and have absolutely no problems. On the desktop, if I can get the program to stay open for a little while, it times itself out \u2013 \u201cMicrosoft Visual C++ Runtime Library\u201d \u2013 saying it has timed out.
>
> I realise my explanations are a bit sketchy, but can anyone suggest what might be the cause of this. A week ago it was working OK.
>
> kind regards
>
> Peter May
>
> petermay1@bigpond.com
>
Start TaskManager (Ctrl Shift Esc) and kill any "soffice" processes shown on TM's "Processes" tab (Details tab on Win 10).
That may be sufficient to stabilise OO - such "soffice" processes can be left after a crash or an over-hasty close down of OO and the computer.
If that doesn't help, do it again (just to check there are no new left-over "soffice" processes, then, without starting OpenOffice, try renaming the OpenOffice user profile.
Details of the User Profile for various operating systems
are given in
https://forum.openoffice.org/en/forum/viewtopic.php?f=74&t=12426
If you are using Windows close OpenOffice and the Quickstarter. Open File
Explorer. Copy and paste %appdata%\OpenOffice\4 in the File Explorer
Address Bar and press Enter. Rename the "user" folder - "user.old" is a
good choice. Start OpenOffice.
Reinstallation of OpenOffice does _NOT_ generate a fresh user profile; this is to respect and preserve customisation long time users of OpenOffice might have. When the user profile has been renamed, OpenOffice will generate a new profile with default values on next startup.
--
Rory O'Farrell <of...@iol.ie>
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