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Posted to qa@openoffice.apache.org by Rainer Bielefeld <ra...@bielefeldundbuss.de> on 2014/02/15 16:54:36 UTC
Bugzilla: User Sam Jennings
Hi all,
may be someone feels able to explain to above mentioned user how to use
Bugzilla in an appropriate way? Or wants to block user Sam Jenning's
Bugzilla account "samjennings@hotmail.com" for a week or so "for
educative reasons"?
He is engaged and may be even talented, but unfortunately he also
ignores all guidelines and violates the bugfixing workflow with his back
seat driver attitude as it can be seen in
<https://issues.apache.org/ooo/show_activity.cgi?id=124210>
In private mails I tried to explain to him as polite as I can, but
unfortunately I failed, as can be seen in Comment 11 of Bug 124210 and
Comment 1 of Bug 124237.
I will simply ignore all Bug reports where he is involved in future
Best Regards
Rainer
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Re: Bugzilla: User Sam Jennings
Posted by Edwin Sharp <el...@mail-page.com>.
On Sat, Feb 15, 2014, at 19:32, V Stuart Foote wrote:
>
> Not seeing an issue. Breathe!
>
+1
> >I will simply ignore all Bug reports where he is involved in future
>
> Your choice. However...think "inclusive" not "exclusive".
>
> Stuart
Ignoring our users is never a good idea.
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Re: Bugzilla: User Sam Jennings
Posted by Edwin Sharp <el...@mail-page.com>.
On Sat, Feb 15, 2014, at 19:32, V Stuart Foote wrote:
>
> Not seeing an issue. Breathe!
>
+1
> >I will simply ignore all Bug reports where he is involved in future
>
> Your choice. However...think "inclusive" not "exclusive".
>
> Stuart
Ignoring our users is never a good idea.
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Bugzilla: User Sam Jennings
Posted by V Stuart Foote <VS...@utsa.edu>.
@Rainer,
From: Rainer Bielefeld <ra...@bielefeldundbuss.de>
Sent: Saturday, February 15, 2014 9:54 AM
Subject: Bugzilla: User Sam Jennings
>may be someone feels able to explain to above mentioned user how to use
>Bugzilla in an appropriate way? Or wants to block user Sam Jenning's
>Bugzilla account "samjennings@hotmail.com" for a week or so "for
>educative reasons"?
>He is engaged and may be even talented, but unfortunately he also
>ignores all guidelines and violates the bugfixing workflow...
Not seeing an issue. Breathe!
>I will simply ignore all Bug reports where he is involved in future
Your choice. However...think "inclusive" not "exclusive".
Stuart
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Re: Bugzilla: User Sam Jennings
Posted by Rainer Bielefeld <ra...@bielefeldundbuss.de>.
Regina Henschel schrieb:
> Mmh. I wouldn't use private mails. If the subject is not clear,
Hi Regina,
that's a misunderstanding. I do not use PM for for work on bug
confirming, I only tried to give some explication to SJ why he should
not do not do such pet-bug-defense-nonsense in the Bug report and why he
violates bugfixing workflow by lots of comment contents without relation
to the bug and by his bug summary switching
> The bug report is confirmed, that is enough
> for it.
Unfortunately you are wrong here (I understand that you did not want to
read and rate all that stuff). You find the CONFIRMED bug in my Comment
3 2014-02-09 17:56:29 CET, what (because of some obscurity/contrariness
in report and Comment 1) differs fundamentally from the one SJ wanted to
report. Now we have a CONFIRMED Status for a probably NOT_AN_ISSUE issue
(by Summary), and it might waste some developer's to find out what there
really needs a fix.
And now, few comments later, the mess in the bug is complete.
Closing time for today, before I become angry
CU
Rainer
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Re: Bugzilla: User Sam Jennings
Posted by jan i <ja...@apache.org>.
Hi Rainer.
Thanks for trying to handle to situation.
On 15 February 2014 17:40, Regina Henschel <rb...@t-online.de> wrote:
> Hi Rainer,
>
> Rainer Bielefeld schrieb:
>
>> Hi all,
>>
>> may be someone feels able to explain to above mentioned user how to use
>> Bugzilla in an appropriate way? Or wants to block user Sam Jenning's
>> Bugzilla account "samjennings@hotmail.com" for a week or so "for
>> educative reasons"?
>>
>
> No, do not escalate things. The bug report is confirmed, that is enough
> for it.
>
> Users are sometimes trapped in their ideas, how something has to work. In
> this stage you cannot explain anything.
>
our BZ admins have the power to follow what any users does, so if a user
start to e.g. set all issues on completed that would be a point to escalate.
As far as I know BZ admins (we can at DB level) "roll back" all changes
done be a user, if it turns out the user did things to compromise our
software.
>
>
>> He is engaged and may be even talented, but unfortunately he also
>> ignores all guidelines and violates the bugfixing workflow with his back
>> seat driver attitude as it can be seen in
>> <https://issues.apache.org/ooo/show_activity.cgi?id=124210>
>>
>> In private mails I tried to explain to him as polite as I can, but
>> unfortunately I failed, as can be seen in Comment 11 of Bug 124210 and
>> Comment 1 of Bug 124237.
>>
>
> Mmh. I wouldn't use private mails. If the subject is not clear, we can
> discuss it here, and then reference the mailing list discussion in the bug
> report.
>
Based on another incident, we have seen and realized that the use of
private mails can backfire. If we want to pass an "educative" ban, we must
be able to publicly show that it is the last resort.
>
>> I will simply ignore all Bug reports where he is involved in future
>>
>
> Ignore him.
>
agreed, and if his activity expand to many issues, repeat the process but
with C to this list.
rgds
jan I.
Ps. I understand your frustration, but banning a user is a serious step.
> Kind regards
> Regina
>
>
>
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>
Re: Bugzilla: User Sam Jennings
Posted by Regina Henschel <rb...@t-online.de>.
Hi Rainer,
Rainer Bielefeld schrieb:
> Hi all,
>
> may be someone feels able to explain to above mentioned user how to use
> Bugzilla in an appropriate way? Or wants to block user Sam Jenning's
> Bugzilla account "samjennings@hotmail.com" for a week or so "for
> educative reasons"?
No, do not escalate things. The bug report is confirmed, that is enough
for it.
Users are sometimes trapped in their ideas, how something has to work.
In this stage you cannot explain anything.
>
> He is engaged and may be even talented, but unfortunately he also
> ignores all guidelines and violates the bugfixing workflow with his back
> seat driver attitude as it can be seen in
> <https://issues.apache.org/ooo/show_activity.cgi?id=124210>
>
> In private mails I tried to explain to him as polite as I can, but
> unfortunately I failed, as can be seen in Comment 11 of Bug 124210 and
> Comment 1 of Bug 124237.
Mmh. I wouldn't use private mails. If the subject is not clear, we can
discuss it here, and then reference the mailing list discussion in the
bug report.
>
> I will simply ignore all Bug reports where he is involved in future
Ignore him.
Kind regards
Regina
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Bugzilla: User Sam Jennings
Posted by V Stuart Foote <VS...@utsa.edu>.
@Rainer,
From: Rainer Bielefeld <ra...@bielefeldundbuss.de>
Sent: Saturday, February 15, 2014 9:54 AM
Subject: Bugzilla: User Sam Jennings
>may be someone feels able to explain to above mentioned user how to use
>Bugzilla in an appropriate way? Or wants to block user Sam Jenning's
>Bugzilla account "samjennings@hotmail.com" for a week or so "for
>educative reasons"?
>He is engaged and may be even talented, but unfortunately he also
>ignores all guidelines and violates the bugfixing workflow...
Not seeing an issue. Breathe!
>I will simply ignore all Bug reports where he is involved in future
Your choice. However...think "inclusive" not "exclusive".
Stuart
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