EFT Authorization/Capture different from CC auth/capture

[Dave Tenerowicz <dt...@salmonllc.com>]

I'm wondering if anyone else has encountered this situation and worked 
around it. If a customer pays for an order with an EFT payment method 
(check by phone), payment gateway services obtains an authorization, and 
when they order is completed and ready to ship the authorization is used 
to capture the funds. Basically it looks as though the same processing 
steps are followed as processing a credit card payment method.

However, from the payment processor perspective (Verisign) the two 
methods are settled differently. When a CC is captured, the company is 
quaranteed to receive the captured amount - but if an EFT account is 
used, there can be a delay of a couple of days before the funds are 
transferred from the customers bank to the company. My client is 
concerned about this delay . The concern is that, if we handle the 
payment as we do with CC payments then the order would ship immediately. 
If there is an issue with the EFT account (for example NSF) then the 
company has very little recourse, since the package has already shipped.

What my client would like to do is hold the order for 3 days after the 
EFT "capture" - to be sure that the funds have actually been transferred 
before they ship the package. Has anyone else done this? I assume this 
would require a modification to PGS - but there may be other options.

Any experience or suggestions would be appreciated.

Thanks

-- 
Dave Tenerowicz
dtenerowicz@salmonllc.com

Office: 303.493.6727
Mobile 303.906.6116
Fax 303.814.8331

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