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Posted to issues@openoffice.apache.org by bu...@apache.org on 2014/08/31 19:41:34 UTC

[Issue 125550] New: Error when exporting to PDF

https://issues.apache.org/ooo/show_bug.cgi?id=125550

          Issue ID: 125550
        Issue Type: DEFECT
           Summary: Error when exporting to PDF
           Product: Impress
           Version: 4.1.1
          Hardware: PC
                OS: Windows 7
            Status: UNCONFIRMED
          Severity: critical
          Priority: P3
         Component: save-export
          Assignee: issues@openoffice.apache.org
          Reporter: matt.lawrence@rogers.com

I went through Issue ID 13312 and I can't find the fix for this so I thought I
would post this. 

I am working with Impress and have done this countless times before, but now
when I look to export my presentation as a PDF file (which I do because it is
less buggy then trying to launch the presentations in their natural format), I
get an error and the programme closes. I am then offered the opportunity to
recover my file and go back into the programme. 

I have tried saving the file as a different name. 

I have tried saving it as a different file format then exporting it. 

I have updated to the newest edition of the programme. 

I have attempted to repair the programme. 

I have restarted my computer several times. 

I have gone through everything on your message boards to try and fix it. 

Please help.

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[Issue 125550] Error when exporting to PDF

Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125550

--- Comment #3 from Matt Lawrence <ma...@rogers.com> ---
Yes! 4.1.1.

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[Issue 125550] Error when exporting to PDF

Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125550

--- Comment #5 from Matt Lawrence <ma...@rogers.com> ---
Can you not help me with this? I am still having the same problem. I tried
recreating the file to see if that would help and it does not. 

Please advise.

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[Issue 125550] Error when exporting to PDF

Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125550

--- Comment #1 from Matt Lawrence <ma...@rogers.com> ---
I tried to attach the file, but it is HUGE 17,612.3 KB. Much smaller than
previous presentations I have exported, by the way.

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[Issue 125550] Error when exporting to PDF

Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125550

--- Comment #8 from Matt Lawrence <ma...@rogers.com> ---
Also, when I try to solve the problem by cutting and pasting the slides into a
new file, it crashes the exact same way.

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[Issue 125550] Error when exporting to PDF

Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125550

--- Comment #7 from Matt Lawrence <ma...@rogers.com> ---
WHY HAVEN'T I HEARD FROM ANYONE ON THIS ISSUE???!!! IT HAS BEEN MONTHS AND NO
REPLY OR RESPONSE AT ALL?! 

IS IT TIME FOR ME TO REMOVE YOUR PROGRAMME AND USE SOMETHING ELSE???!!!!

PLEASE ADVISE!!!

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[Issue 125550] Error when exporting to PDF

Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125550

--- Comment #4 from Matt Lawrence <ma...@rogers.com> ---
It happened with 4.1.0. as well. I have successfully exported a different file,
but the one particular file still cannot be exported. I wondered if that might
help.

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[Issue 125550] Error when exporting to PDF

Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125550

gianlu2live@hotmail.it changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |gianlu2live@hotmail.it

--- Comment #9 from gianlu2live@hotmail.it ---
I've got the same problem with OpenOffice Impress 4.1.1 and Windows 7.
The files are not very huge, just about 30 slides (9 MB).
Here it is the full error decription of crashes:
Firma problema:
  Nome evento problema:    APPCRASH
  Nome applicazione:    soffice.bin
  Versione applicazione:    4.0.9774.500
  Timestamp applicazione:    53d77a01
  Nome modulo con errori:    tl.dll
  Versione modulo con errori:    4.0.0.500
  Timestamp modulo con errori:    53e50be2
  Codice eccezione:    c0000005
  Offset eccezione:    00044cba
  Versione SO:    6.1.7601.2.1.0.768.3
  ID impostazioni locali:    1040
  Informazioni aggiuntive 1:    cc36
  Ulteriori informazioni 2:    cc3672d9401d4c7babf89b6821b50a43
  Ulteriori informazioni 3:    4b40
  Ulteriori informazioni 4:    4b404a4e45bbb78b4beb0ea429bc4a53

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[Issue 125550] Error when exporting to PDF

Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125550

--- Comment #2 from Ariel Constenla-Haile <ar...@apache.org> ---
This is likely a duplicate of bug 125534

@Matt: please confirm if the crash happens with 4.1.1 but not with 4.1.0

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[Issue 125550] Error when exporting to PDF

Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125550

--- Comment #6 from Matt Lawrence <ma...@rogers.com> ---
(In reply to Matt Lawrence from comment #0)
> I went through Issue ID 13312 and I can't find the fix for this so I thought
> I would post this. 
> 
> I am working with Impress and have done this countless times before, but now
> when I look to export my presentation as a PDF file (which I do because it
> is less buggy then trying to launch the presentations in their natural
> format), I get an error and the programme closes. I am then offered the
> opportunity to recover my file and go back into the programme. 
> 
> I have tried saving the file as a different name. 
> 
> I have tried saving it as a different file format then exporting it. 
> 
> I have updated to the newest edition of the programme. 
> 
> I have attempted to repair the programme. 
> 
> I have restarted my computer several times. 
> 
> I have gone through everything on your message boards to try and fix it. 
> 
> Please help.

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