Re: Non-subscribers posting to users mailing list

[Alan Williams <al...@googlemail.com>]

On 27-Feb-15 19:15, Andy Seaborne wrote:
> On 27/02/15 17:16, alaninmcr wrote:
>> Hello everybody,
>>
>> Should non-subscribers be able to mail to the users mailing list?
>
> They won't see replies if they don't subscribe, nor will the pool of
> knowledge increase.
>
> The email should have dropped into a moderators inbox for accept/reject.

Yes that's what I would have expected. I didn't see an accept/reject for 
the person's e-mail attempt. I am trying to find out exactly what 
message they got back.

[snip]

>> If not, what is the mechanism for a non-subscriber asking a question?
>
> Subscribe.
>
> Was that how your old world support happened?

There was/is also a support@mygrid.org.uk We suggest that questions 
mailed to it are sent to the open mailing lists. There is also a 
feedback form on the old Taverna website that e-mails 
support@mygrid.org.uk and that form could be opened from within Taverna 
Workbench 2.5

The form isn't in http://taverna.incubator.apache.org/ (which is good), 
but having a way in the workbench is probably "a good thing". What do 
other Apache programs do?

> There are alternative channels outside Apache that you may need to be
> aware of - e.g. StackOverflow or specialist forums.
>
>      Andy
>
> (And I suggest being extremely careful about answering offlist 1-1
> questions rather than asking them to mail the users@ list.  Plan for
> success - if you get stuck with offlist email, you, personally, may
> personally get stuck in that loop with increasing email.)

The support@mygrid.org.uk goes to several people, so that wasn't a 
problem. It has happened, though, with skype. We probably should promote 
the hipchat more - it isn't yet mentioned on 
http://taverna.incubator.apache.org/

Alan