[DISCUSS] Guide users discussion to public channel

[tison <wa...@gmail.com>]

Hi,

Recently, I noticed that a few of user discussions/questions happened in
several thirdparty private channels and some of our contributors spent
quite a bit effort to reply or answer there.

I'd suggest to guide users discussion to public channel, e.g., GitHub
Discussions or mailing list. This helps the conversation public searchable
and reduce the burden to answer similar question.

Also, such context would become the source of document improvement that can
be used directly. Thirdparty private channels, instead, are most in a
"fire-and-forget" bias.

Since most of StreamPark's users speak Chinese and may not be good at
English, I think it's OK to create a "中文" category in GitHub Discussions,
or users-zh@ mailing list like Flink. Although, we'd still maintain the
English channel and encourage users to report in English.

Best,
tison.

Re: [DISCUSS] Guide users discussion to public channel

[Huajie Wang <be...@apache.org>]

hi tison:

Thanks for your suggestion. I have also been thinking about how to better
address the issues faced by community users while using StreamPark. We have
tried to create an FAQ [1], but the results were not very effective. In my
opinion, We need to add more user manuals and documentation. I also support
the idea of creating a users-zh@ mailing list and opening a Chinese channel
on Github Discussions. This will help cultivate a habit of users providing
feedback.


[1] https://github.com/apache/incubator-streampark/issues/507

Best,
Huajie Wang



tison <wa...@gmail.com> 于2023年12月1日周五 15:38写道：

> Hi,
>
> Recently, I noticed that a few of user discussions/questions happened in
> several thirdparty private channels and some of our contributors spent
> quite a bit effort to reply or answer there.
>
> I'd suggest to guide users discussion to public channel, e.g., GitHub
> Discussions or mailing list. This helps the conversation public searchable
> and reduce the burden to answer similar question.
>
> Also, such context would become the source of document improvement that can
> be used directly. Thirdparty private channels, instead, are most in a
> "fire-and-forget" bias.
>
> Since most of StreamPark's users speak Chinese and may not be good at
> English, I think it's OK to create a "中文" category in GitHub Discussions,
> or users-zh@ mailing list like Flink. Although, we'd still maintain the
> English channel and encourage users to report in English.
>
> Best,
> tison.
>