You are viewing a plain text version of this content. The canonical link for it is here.
Posted to issues@airavata.apache.org by "Marcus Christie (JIRA)" <ji...@apache.org> on 2018/08/02 21:06:00 UTC
[jira] [Assigned] (AIRAVATA-2509) Account confirmation, password
reset emails not making it to user
[ https://issues.apache.org/jira/browse/AIRAVATA-2509?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]
Marcus Christie reassigned AIRAVATA-2509:
-----------------------------------------
Assignee: Marcus Christie (was: Neeraj Lad)
> Account confirmation, password reset emails not making it to user
> -----------------------------------------------------------------
>
> Key: AIRAVATA-2509
> URL: https://issues.apache.org/jira/browse/AIRAVATA-2509
> Project: Airavata
> Issue Type: Bug
> Components: PGA PHP Web Gateway
> Reporter: Marcus Christie
> Assignee: Marcus Christie
> Priority: Critical
> Labels: newbie
>
> Email confirmation emails (when creating an account) and password reset emails aren't always making it to users. There are at least a couple reasons for this:
> * the emails are getting flagged as spam and the user doesn't check the spam folder
> ** perhaps in some cases the emails never ever reach the user if they are marked as spam and stopped at the email server
> * the user mis-types their email address
> Possible fixes:
> * Can we find out what is causing emails to be flagged as spam? Is there a way to make the emails seem less "spammy"?
> ** See for example https://stackoverflow.com/a/396
> * Require that users type in their email address twice in order to confirm it. This should help prevent typos.
> * Can we determine if an email bounces back? This might be tricky since I think email bounce backs are asynchronous. Perhaps having the user confirm their email address is the best we can do.
> Workarounds:
> * use CILogon instead of account creation/password reset.
--
This message was sent by Atlassian JIRA
(v7.6.3#76005)