Re: [2] Bayes Newbie Help

[lucmonc <lu...@libero.it>]

Thanks John for help, but Goldmine access the mail server with POP3 not IMAP. 
Messages are then stored in the Goldmine own sql database.
Therefore your solution can't be used in our system.

LM




On Fri, 9 Mar 2007, lucmonc wrote:

> My problem is that we use Goldmine CRM as mail cllient and that
> his Message Redirect function rewrite almost completely the header
> leaving only the original "subject" and part of the "from" fields.

Is there a possibility of setting up a mail folder on the server that 
users can just move the messages to? Moving and copying messages 
between folders typically does not mangle them.

Broad outline: if the mail stays on the server and is accessed via 
IMAP, then set up a spam-training and ham-training folder in each 
user's account, and have them copy or move messages to those folders. 
SA can then learn from them directly.


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Re: [2] Bayes Newbie Help

[Nick Leverton <nj...@leverton.org>]

On Friday 09 March 2007 17:44, lucmonc wrote:
> Thanks John for help, but Goldmine access the mail server with POP3 not
> IMAP. Messages are then stored in the Goldmine own sql database.
> Therefore your solution can't be used in our system.

Our sales force use Goldmine and (assuming it hasn't corrupted its own 
database on that day), when they forward stuff onto us Goldmine discards 
the whole of the message headers just as you say.  It also forwards only 
the rendered form of the message body and I suspect that is all it stores.  
I get the impression its customer email tracking was a badly bolted-on 
afterthought to sales phone call tracking and sales notes.

Ours is on a system I don't have access to, but maybe you can see if there 
is anything usable in the DB which you could write a script to extract.

I think you will probably have to keep a separate copy of all incoming mail 
though.  If you have a support contract with whoever sells it, maybe you 
could ask them to help in extracting un-mangled mail ?

Nick

Re: [2] Bayes Newbie Help

["John D. Hardin" <jh...@impsec.org>]

On Fri, 9 Mar 2007, lucmonc wrote:

> Thanks John for help, but Goldmine access the mail server with
> POP3 not IMAP.  Messages are then stored in the Goldmine own sql
> database. Therefore your solution can't be used in our system.

There is another possibility that may: does Goldmine expose its
mailboxes using a standard protocol (typically and hopefully IMAP)?

If so, you may be able to use a method that is common with Exchange:  
set up shared (public) train-spam and train-ham folders that users can
move messages to, and that the SA host can access remotely via IMAP.

There have been a lot of discussions here about doing this with
Exchange;  it may work for you as well.

--
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