Web based helpdesk tool for SA?

[Kevin Peuhkurinen <ke...@meridiancu.ca>]

Lately I've been thinking that something that would really be useful for 
SA is a web based helpdesk tool.   The idea is to help out companies 
that use SA as a proxy in front of their Notes/Exchange/Groupwise 
servers (such as my own).   The MTA on the SpamAssassin box would 
quarantine spam on the server.   Then, when an end user complained about 
not getting an email, the internal helpdesk could use this tool to 
search through the quarantine for the false positive and have it 
delivered (and possibly even run through sa-learn --ham as well) with a 
click or two.

I don't think that this would be hard to do but before I go dusting off 
my "PHP for Dummies" book, does anyone know if something like this 
already exists?

Thanks,
Kevin

Re: Web based helpdesk tool for SA?

[Andy Jezierski <aj...@stepan.com>]

Kevin Peuhkurinen <ke...@meridiancu.ca> wrote on 05/02/2005 
06:59:01 AM:

> Lately I've been thinking that something that would really be useful for 

> SA is a web based helpdesk tool.   The idea is to help out companies 
> that use SA as a proxy in front of their Notes/Exchange/Groupwise 
> servers (such as my own).   The MTA on the SpamAssassin box would 
> quarantine spam on the server.   Then, when an end user complained about 

> not getting an email, the internal helpdesk could use this tool to 
> search through the quarantine for the false positive and have it 
> delivered (and possibly even run through sa-learn --ham as well) with a 
> click or two.
> 
> I don't think that this would be hard to do but before I go dusting off 
> my "PHP for Dummies" book, does anyone know if something like this 
> already exists?
> 
> Thanks,
> Kevin
> 
 
Take a look at Maia Mailguard.  Pretty slick tool, lots you can do with 
it. Users can control their own quarantine, and I believe an Admin can 
also do things for a user, it's been a while since I've looked at it so I 
don't recall all the features.

Andy