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Posted to cvs@httpd.apache.org by sl...@apache.org on 2001/08/23 23:01:03 UTC
cvs commit: httpd-2.0/docs/manual/faq support.html
slive 01/08/23 14:01:02
Modified: docs/manual/faq support.html
Log:
Update support info.
Revision Changes Path
1.2 +38 -35 httpd-2.0/docs/manual/faq/support.html
Index: support.html
===================================================================
RCS file: /home/cvs/httpd-2.0/docs/manual/faq/support.html,v
retrieving revision 1.1
retrieving revision 1.2
diff -u -d -b -u -r1.1 -r1.2
--- support.html 2001/08/23 19:08:43 1.1
+++ support.html 2001/08/23 21:01:02 1.2
@@ -43,13 +43,13 @@
the server error log. Sometimes this is enough for you to diagnose
& fix the problem yourself (such as file permissions or the like).
The default location of the error log is
- <SAMP>/usr/local/apache/logs/error_log</SAMP>, but see the
+ <SAMP>/usr/local/apache2/logs/error_log</SAMP>, but see the
<A HREF="../mod/core.html#errorlog"><SAMP>ErrorLog</SAMP></A>
directive in your config files for the location on your server.
</P>
</LI>
<LI><STRONG>Check the
- <A HREF="http://httpd.apache.org/docs/misc/FAQ.html">FAQ</A>!</STRONG>
+ <A HREF="http://httpd.apache.org/docs-2.0/">FAQ</A>!</STRONG>
<P>
The latest version of the Apache Frequently-Asked Questions list can
always be found at the main Apache web site.
@@ -70,20 +70,32 @@
in the database.
</P>
</LI>
- <LI><STRONG>Ask in the <SAMP>comp.infosystems.www.servers.unix</SAMP>
- or <SAMP>comp.infosystems.www.servers.ms-windows</SAMP> USENET
- newsgroup (as appropriate for the platform you use).</STRONG>
- <P>
- A lot of common problems never make it to the bug database because
- there's already high Q&A traffic about them in the
- <A HREF="news:comp.infosystems.www.servers.unix"
- ><SAMP>comp.infosystems.www.servers.unix</SAMP></A>
- newsgroup. Many Apache users, and some of the developers, can be
- found roaming its virtual halls, so it is suggested that you seek
- wisdom there. The chances are good that you'll get a faster answer
- there than from the bug database, even if you <EM>don't</EM> see
- your question already posted.
- </P>
+ <LI><STRONG><a name="user-support">Ask in a user support forum</a></STRONG>
+ <P>Apache has an active community of users who are willing to
+ share their knowledge. Participating in this community is
+ usually the best and fastest way to get answers to your
+ questions and problems.</P>
+ <P>USENET newsgroups:</P>
+<ul>
+ <li>comp.infosystems.www.servers.unix
+ [<a href="news:comp.infosystems.www.servers.unix">nntp</a>]
+ [<a href="http://groups.google.com/groups?group=comp.infosystems.www.servers.unix">google</a>]
+</li>
+ <li>comp.infosystems.www.servers.ms-windows
+ [<a href="news:comp.infosystems.www.servers.ms-windows">nntp</a>]
+ [<a href="http://groups.google.com/groups?group=comp.infosystems.www.servers.ms-windows">google</a>]
+</li>
+ <li>comp.infosystems.www.authoring.cgi
+ [<a href="news:comp.infosystems.www.authoring.cgi">news</a>]
+ [<a href="http://groups.google.com/groups?group=comp.infosystems.www.authoring.cgi">google</a>]
+</li>
+</ul>
+
+ <p>Mailing Lists:</p>
+<ul>
+<li><a href="http://groups.yahoo.com/group/apache-server"
+>apache-server@yahoogroups.com</a></li>
+</ul>
</LI>
<LI><STRONG>If all else fails, report the problem in the bug
database</STRONG>
@@ -116,24 +128,15 @@
<HR>
<H3><A NAME="support">Whom do I contact for support?</A></H3>
- <P>
- There is no official support for Apache. None of the developers want to
- be swamped by a flood of trivial questions that can be resolved elsewhere.
- Bug reports and suggestions should be sent <EM>via</EM>
- <A HREF="http://www.apache.org/bug_report.html">the bug report page</A>.
- Other questions should be directed to the
- <A HREF="news:comp.infosystems.www.servers.unix"
- >comp.infosystems.www.servers.unix</A> or <A HREF=
- "news:comp.infosystems.www.servers.ms-windows"
- >comp.infosystems.www.servers.ms-windows</A>
- newsgroup (as appropriate for the platform you use), where some of the
- Apache team lurk, in the company of many other httpd gurus who
- should be able to help.
- </P>
- <P>
- Commercial support for Apache is, however, available from a number
- of third parties.
- </P>
+
+ <P>With several million users and fewer than forty volunteer
+ developers, we cannot provide personal support for Apache. For free
+ support, we suggest participating in a <a href="#user-support">user
+ forum</a>.</p>
+
+ <p>Professional, commercial support for Apache is available from
+ <a href="http://www.apache.org/info/support.cgi">a number of
+ companies</a>.</p>
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