stackoverflow / stackexchange for user problems

[Ferdy Galema <fe...@kalooga.com>]

Hi,

Is there any experience with using stackoverflow or stackexchange for
solving user problems? Such a system might come in handy for frequently
asked questions. Note that users already tend to post questions to
stackoverflow about Nutch:
http://stackoverflow.com/questions/tagged/nutch

What about a dedicated stackexchange, something like 'web crawling'?

Ferdy.

Re: stackoverflow / stackexchange for user problems

[Ferdy Galema <fe...@kalooga.com>]

Hi,

Sure no problem I was just polling some opinions and past experiences.
We'll have to see what works out best.

Thanks.

On Tue, May 29, 2012 at 9:43 PM, Julien Nioche <
lists.digitalpebble@gmail.com> wrote:

> Hi
>
> Is there any experience with using stackoverflow or stackexchange for
>> solving user problems? Such a system might come in handy for frequently
>> asked questions.
>>
>
> We have a specific page on the website for FAQs, a Wiki and a mailing list
> archive. In many cases people ask on the user list before reading the
> tutorial or even googling their problem. Moreover I don't think
> Stackoverflow could be an official communication channel for an Apache
> project.
>
>
>
>> Note that users already tend to post questions to stackoverflow about
>> Nutch:
>> http://stackoverflow.com/questions/tagged/nutch
>>
>>
> yep, and in many cases the same people have already asked the same
> question on user@ ;-)
> I still don't understand why you'd ask a question about such a specific
> resource as Nutch on stackoverflow when there is a searchable mailing list
> specifically for the project. From what I've seen there - most questions
> would have been solved by simply reading the existing Wiki pages or
> googling it.
>
> What about a dedicated stackexchange, something like 'web crawling'?
>>
>
> we already have a Q&A page and a Wiki - these can be improved if
> necessary. Having yet another resource to take care of would simply mean
> more hassle, we are already quite stretched as there aren't many active
> contributors.
>
> Feel free to disagree
>
> Julien
>
>
>
>
>
> --
> *
> *Open Source Solutions for Text Engineering
>
> http://digitalpebble.blogspot.com/
> http://www.digitalpebble.com
> http://twitter.com/digitalpebble
>
>

Re: stackoverflow / stackexchange for user problems

[Julien Nioche <li...@gmail.com>]

Hi

Is there any experience with using stackoverflow or stackexchange for
> solving user problems? Such a system might come in handy for frequently
> asked questions.
>

We have a specific page on the website for FAQs, a Wiki and a mailing list
archive. In many cases people ask on the user list before reading the
tutorial or even googling their problem. Moreover I don't think
Stackoverflow could be an official communication channel for an Apache
project.



> Note that users already tend to post questions to stackoverflow about
> Nutch:
> http://stackoverflow.com/questions/tagged/nutch
>
>
yep, and in many cases the same people have already asked the same question
on user@ ;-)
I still don't understand why you'd ask a question about such a specific
resource as Nutch on stackoverflow when there is a searchable mailing list
specifically for the project. From what I've seen there - most questions
would have been solved by simply reading the existing Wiki pages or
googling it.

What about a dedicated stackexchange, something like 'web crawling'?
>

we already have a Q&A page and a Wiki - these can be improved if necessary.
Having yet another resource to take care of would simply mean more hassle,
we are already quite stretched as there aren't many active contributors.

Feel free to disagree

Julien





-- 
*
*Open Source Solutions for Text Engineering

http://digitalpebble.blogspot.com/
http://www.digitalpebble.com
http://twitter.com/digitalpebble

Re: stackoverflow / stackexchange for user problems

[Lewis John Mcgibbney <le...@gmail.com>]

Hi Ferdy,

In all honesty I've never used Stackoverflow for anything other than
general searching for problems outside of the Nutch archives e.g.
search results included within Google hits.

I don't know too much about it. I think the main problem here is that
people are generally either ignorant of, or ignorant towards the user
and dev lists. That#'s why (from time to time) we see the same dribble
coming up  e.g. whats the difference between nutch-site and
nutch-default (slowly pulling my hair out and ripping my eyeballs out
as I'm writing this!!!)

Having said this, if you think it would be a good idea, fire away by all means.

Lewis

On Tue, May 29, 2012 at 10:45 AM, Ferdy Galema <fe...@kalooga.com> wrote:
> Hi,
>
> Is there any experience with using stackoverflow or stackexchange for
> solving user problems? Such a system might come in handy for frequently
> asked questions. Note that users already tend to post questions to
> stackoverflow about Nutch:
> http://stackoverflow.com/questions/tagged/nutch
>
> What about a dedicated stackexchange, something like 'web crawling'?
>
> Ferdy.



-- 
Lewis