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Posted to issues@openoffice.apache.org by bu...@apache.org on 2013/12/13 22:07:01 UTC
[Bug 123852] New: Several OpenOffice apps run on Windows 2008 R2
Server via Microsoft Remote Desktop cause Ms RDP 8 client for OS X to crash
https://issues.apache.org/ooo/show_bug.cgi?id=123852
Bug ID: 123852
Issue Type: DEFECT
Summary: Several OpenOffice apps run on Windows 2008 R2 Server
via Microsoft Remote Desktop cause Ms RDP 8 client for
OS X to crash
Product: General
Version: 4.0.1
Hardware: Mac
OS: Mac OSX, 10.9
Status: UNCONFIRMED
Severity: blocker
Priority: P3
Component: ui
Assignee: issues@openoffice.apache.org
Reporter: samuel.derrico@gmail.com
CC: issues@openoffice.apache.org
Created attachment 82096
--> https://issues.apache.org/ooo/attachment.cgi?id=82096&action=edit
MS RDP error and crash report
When I try to use OpenOffice 4.0.1 installed on a Windows Server via the Ms
Remote Desktop Client version 8 for OS X, the Ms RDP client crashes and even if
I try to reestablish the connection it freezes and there's a never-ending
series of crashes. The only way to have the connection working again is to
close the OpenOffice application (most cases CALC) from the Server phisically,
no other way out.
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[Bug 123852] Several OpenOffice apps run on Windows 2008 R2 Server
via Microsoft Remote Desktop cause Ms RDP 8 client for OS X to crash
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=123852
Malcolm <ma...@sunburntcomputing.com.au> changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |malcolm@sunburntcomputing.c
| |om.au
--- Comment #2 from Malcolm <ma...@sunburntcomputing.com.au> ---
Same issue here as the OP. I'm using Mac OS X 10.9.2 and Microsoft Remote
Desktop 8.0.24308 (v8.0.3 in app store) connecting to Windows Server 2008R2.
As soon as Open Office Writer application or the Open Office application
(v4.0.1) opens it crashes the session and I have to log in with Remote Desktop
Connection under a Windows machine to close the application. If the application
is minimised, there is no problem, but when I open the application, it crashes.
If I attempt to log on with Microsoft Remote Desktop (under OS X) after the
session crash, the Microsoft Remote Desktop immediately crashes.
As others have reported on the Microsoft social.technet site, if I set
Microsoft Remote Desktop to make the connection at 8 bits, there is no problem
except for the ugliness of the screen ;-)
There is no warning or error in the Event logs of the server I could find. I am
connecting as an administrator.
I am happy to do some followup testing/provide input if someone as some
suggestions. Initial part of crash report from Remote Desktop below. I am not
sure if this is a Microsoft or Open Office issue, but it does not occur with
the Windows remote desktop client.
Regards,
Malcolm
Process: Microsoft Remote Desktop [495]
Path: /Applications/Microsoft Remote
Desktop.app/Contents/MacOS/Microsoft Remote Desktop
Identifier: com.microsoft.rdc.mac
Version: 8.0.24308 (8.0.24308)
App Item ID: 715768417
App External ID: 224042646
Code Type: X86-64 (Native)
Parent Process: launchd [197]
Responsible: Microsoft Remote Desktop [495]
User ID: 501
Date/Time: 2014-03-05 15:21:16.926 +1030
OS Version: Mac OS X 10.9.2 (13C64)
Report Version: 11
Anonymous UUID: E226F27D-31BE-B3EF-DC15-7AB9A51903D1
Crashed Thread: 14
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0xfffffffffffffffc
VM Regions Near 0xfffffffffffffffc:
--> shared memory 00007fffffe39000-00007fffffe3a000 [ 4K] r-x/r-x
SM=SHM
Thread 0:: Dispatch queue: com.apple.main-thread
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[Bug 123852] Several OpenOffice apps run on Windows 2008 R2 Server
via Microsoft Remote Desktop cause Ms RDP 8 client for OS X to crash
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=123852
Charles Stephen Thompson <ct...@buildamerica.com> changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |cthompson@buildamerica.com
--- Comment #1 from Charles Stephen Thompson <ct...@buildamerica.com> ---
This is definitely happening. Every time I open OpenOffice or attempt to log on
to an MS remote client with OpenOffice already open, Remote Desktop crashes
with a fairly serious EXC_BAD_ACCESS (SIGSEGV) error message.
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[Issue 123852] Several OpenOffice apps run on Windows 2008 R2 Server
via Microsoft Remote Desktop cause Ms RDP 8 client for OS X to crash
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=123852
Brett G <bg...@hotmail.com> changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |bgpublic@hotmail.com
--- Comment #4 from Brett G <bg...@hotmail.com> ---
I believe that I have isolated the issue to a problem between OpenOffice and
RDPClip.exe.
My understanding is that Windows uses RDPClip.exe to manage synchronization of
the clipboard between the client and the RDP session. Both OpenOffice and
LibreOffice seem to have some problem with the way that RDPClip works. In my
research, they are other applications that have similar problems... so this is
not a problem exclusive to Openoffice.
RDPClip runs ONLY WHEN you enable clipboard redirection, so the easy workaround
is to disable clipboard redirection either on the server (affecting all RDP
sessions to that connection) or within the RDP client application (where you
can change the setting client-by-client).
This workaround has been effective for my systems, using Windows Server 2008 R2
and Ubuntu 12.04 LTSP clients.
If you want to confirm this is your problem, wait until next time you have a
freeze-up and OpenOffice won't restart without freezing again. Next, simply go
into the task manager and kill RDPclip. If this is your problem, OpenOffice
should now restart properly, without immediately freezing.
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[Issue 123852] Several OpenOffice apps run on Windows 2008 R2 Server
via Microsoft Remote Desktop cause Ms RDP 8 client for OS X to crash
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=123852
--- Comment #3 from Malcolm <ma...@sunburntcomputing.com.au> ---
Some success... May not be an issue with Open Office.
It seems to be a combination of a user and the "My Desktop" entries under
Microsoft Remote Desktop client v8. I found a user that could open Open Office
without crashing MS Remote Desktop.
Entries look exactly the same if opened under Edit.
I created a new entry under MS Remote Desktop v8.0.5 and worked for users that
didn't work before.
It is possible that there was a bug that caused a not-visible change/corruption
in the My Desktop entries. I recommend people try creating new entries.
I created a new "My Desktop" entry and changed *only* the connection IP:port ,
Domain\user for user name and the resolution to 1024 x 786. Then I opened the
session, logged in and I could open Open Office on the desktop!
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