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Posted to users@cloudstack.apache.org by "thorzinaung (via GitHub)" <gi...@apache.org> on 2026/08/26 11:50:34 UTC
[D] Unable to unlock user account [cloudstack]
GitHub user thorzinaung created a discussion: Unable to unlock user account
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##### User Management Issue
* Improvement Request
##### Management-Server-component
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##### 4.18.0.0
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##### CONFIGURATION
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##### RHEL 8 / Vmware
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##### SUMMARY
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I got locked user account when i wrongly typed password 3 times. I already searched in root privileges and cannot find to unlock account.
##### STEPS TO REPRODUCE
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GitHub link: https://github.com/apache/cloudstack/discussions/13979
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Re: [D] Unable to unlock user account [cloudstack]
Posted by "thorzinaung (via GitHub)" <gi...@apache.org>.
GitHub user thorzinaung added a comment to the discussion: Unable to unlock user account
user aungyekyaw account is user role and i alrady checked in account setting. It's show enable with green light.
GitHub link: https://github.com/apache/cloudstack/discussions/13979#discussioncomment-18161968
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Re: [D] Unable to unlock user account [cloudstack]
Posted by "github-actions[bot] (via GitHub)" <gi...@apache.org>.
GitHub user github-actions[bot] added a comment to the discussion: Unable to unlock user account
This issue is stale because it has been open for 120 days with no activity. It may be removed by administrators of this project at any time. Remove the stale label or comment to request for removal of it to prevent this.
GitHub link: https://github.com/apache/cloudstack/discussions/13979#discussioncomment-18161973
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Re: [D] Unable to unlock user account [cloudstack]
Posted by "yadvr (via GitHub)" <gi...@apache.org>.
GitHub user yadvr added a comment to the discussion: Unable to unlock user account
@thorzinaung is the issue that even admins can't unlock the account?
GitHub link: https://github.com/apache/cloudstack/discussions/13979#discussioncomment-18161972
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Re: [D] Unable to unlock user account [cloudstack]
Posted by "kiranchavala (via GitHub)" <gi...@apache.org>.
GitHub user kiranchavala added a comment to the discussion: Unable to unlock user account
@thorzinaung , please if it's showing green light for the User setting
Admin user > Select Account > Select the user under the account > View Users> Check the status of the user
Or execute the list user api call and check the state
https://cloudstack.apache.org/api/apidocs-4.18/apis/listUsers.html
> list users username=kiranuser listall=true
{
"count": 1,
"user": [
{
"account": "kiranuser",
"accountid": "ca73fc64-586e-4d06-9596-f4b2cf449a92",
"accounttype": 0,
"created": "2023-06-05T07:19:46+0000",
"domain": "ROOT",
"domainid": "0627bb29-ea34-11ed-aeb5-1e0092000276",
"email": "kiranchavala@gfsgsal.com",
"firstname": "kiran",
"id": "08749f72-6ccc-4e2f-a8ff-19e3a885b187",
"is2faenabled": false,
"is2famandated": false,
"iscallerchilddomain": false,
"isdefault": false,
"lastname": "user",
"roleid": "1445ab81-ea34-11ed-aeb5-1e0092000276",
"rolename": "User",
"roletype": "User",
"**state": "disabled",**
"username": "kiranuser",
"usersource": "native"
}
]
}
Could you please try to clear the browser cache or try in an incognito window of the browser
Also, please provide the complete management server logs
GitHub link: https://github.com/apache/cloudstack/discussions/13979#discussioncomment-18161969
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Re: [D] Unable to unlock user account [cloudstack]
Posted by "kiranchavala (via GitHub)" <gi...@apache.org>.
GitHub user kiranchavala added a comment to the discussion: Unable to unlock user account
@thorzinaung
I am not able to reproduce the issue in my lab after typing the password incorrectly 3 times
What type of role you assigned for (angyekyaw) when creating the account ?
Is ur system linked to any LDAP integration ?
<img width="518" alt="Screenshot 2023-06-05 at 12 51 43 PM" src="https://github.com/apache/cloudstack/assets/1401014/d1d110ee-3694-46c9-aee8-6abe41b7f7a6">
Can you login as Admin user > Account > View Users Check the status of the user
<img width="1181" alt="Screenshot 2023-06-05 at 12 56 49 PM" src="https://github.com/apache/cloudstack/assets/1401014/39b6ef8e-36ff-48a1-a82b-faad2c53cc6a">
<img width="503" alt="Screenshot 2023-06-05 at 12 57 02 PM" src="https://github.com/apache/cloudstack/assets/1401014/6afbf53a-07c5-4d66-b56a-4599b858bc1b">
You can try the enable user api call
https://cloudstack.apache.org/api/apidocs-4.18/apis/enableUser.html
GitHub link: https://github.com/apache/cloudstack/discussions/13979#discussioncomment-18161967
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Re: [D] Unable to unlock user account [cloudstack]
Posted by "github-actions[bot] (via GitHub)" <gi...@apache.org>.
GitHub user github-actions[bot] deleted a comment on the discussion: Unable to unlock user account
This issue is stale because it has been open for 120 days with no activity. It may be removed by administrators of this project at any time. Remove the stale label or comment to request for removal of it to prevent this.
GitHub link: https://github.com/apache/cloudstack/discussions/13979#discussioncomment-18161973
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Re: [D] Unable to unlock user account [cloudstack]
Posted by "thorzinaung (via GitHub)" <gi...@apache.org>.
GitHub user thorzinaung added a comment to the discussion: Unable to unlock user account
<img width="782" alt="image" src="https://github.com/apache/cloudstack/assets/122773216/1bb1350f-6315-4865-9184-2ac3f799ce12">
GitHub link: https://github.com/apache/cloudstack/discussions/13979#discussioncomment-18161966
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Re: [D] Unable to unlock user account [cloudstack]
Posted by "rajujith (via GitHub)" <gi...@apache.org>.
GitHub user rajujith added a comment to the discussion: Unable to unlock user account
@thorzinaung Assuming that you are using an isolated guest network, you could click on the instance and go to its details. Select the tab NICs, and click on the network it is attached to. Click on the tab Public IP addresses. Here you can either acquire a new public IP and configure a static NAT or you could even configure a port forwarding rule on the source NAT IP itself. Make sure to allow the ports and subnets on the firewall tab on the IP.
Some of these are explained here :
http://docs.cloudstack.apache.org/en/latest/adminguide/networking_and_traffic.html#enabling-or-disabling-static-nat
https://www.shapeblue.com/apache-cloudstack-poc-guide/#tab-id-3
GitHub link: https://github.com/apache/cloudstack/discussions/13979#discussioncomment-18161971
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Re: [D] Unable to unlock user account [cloudstack]
Posted by "thorzinaung (via GitHub)" <gi...@apache.org>.
GitHub user thorzinaung added a comment to the discussion: Unable to unlock user account
yes. @kiranchavala thank you. Also, i'm newbie to ACS. how can i take public ip to instance like Elastic ip in aws.
GitHub link: https://github.com/apache/cloudstack/discussions/13979#discussioncomment-18161970
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