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Posted to dev@tomcat.apache.org by bu...@apache.org on 2006/03/05 11:16:38 UTC

DO NOT REPLY [Bug 38858] New: - "failed to install tomcat5 service" on Tomcat installation

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           Summary: "failed to install tomcat5 service" on Tomcat
                    installation
           Product: Tomcat 5
           Version: 5.5.15
          Platform: PC
        OS/Version: Windows XP
            Status: UNCONFIRMED
          Keywords: ErrorMessage
          Severity: major
          Priority: P1
         Component: Native:Packaging
        AssignedTo: tomcat-dev@jakarta.apache.org
        ReportedBy: Raoul_is_a_geek@yahoo.com


* What?

On certain machines, The Tomcat installation fails on Windows XP,
producing the following error message : "failed to install tomcat5
service, Check your settings and permissions Ignore and continue
anyway (not recommended)]", even if you are actually logged under
an admin account.

* When?

Every time you try to install in the targeted env.

* Causes

The %TEMP% and %TMP% env. variables are not properly
read from the environment by the installation program.
By default, on Windows XP, it will be set to a 'temp'
sub-dir under your home directory.

* Workaround

To install the product successfully, you will need
to change in "My computer"->"Environment variables"
the %TEMP% env. variable to make it point to some
other directory, like "c:\temp".

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DO NOT REPLY [Bug 38858] - "failed to install tomcat5 service" on Tomcat installation

Posted by bu...@apache.org.
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------- Additional Comments From fallinnet@yahoo.com  2007-01-09 14:05 -------

I had "failed to install tomcat5 service..." error also.  

My issue was that I had a previous version of 5.5 installed.  Uninstalling the
previous version allowed this install to work.

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DO NOT REPLY [Bug 38858] - "failed to install tomcat5 service" on Tomcat installation

Posted by bu...@apache.org.
DO NOT REPLY TO THIS EMAIL, BUT PLEASE POST YOUR BUG�
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yoavs@computer.org changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|NEW                         |NEEDINFO




------- Additional Comments From yoavs@computer.org  2006-04-13 19:31 -------
If you have a suggested change to either the installation program documentation
or the installation program code itself, we'd love to see it -- any help would
be appreciated.

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DO NOT REPLY [Bug 38858] - "failed to install tomcat5 service" on Tomcat installation

Posted by bu...@apache.org.
DO NOT REPLY TO THIS EMAIL, BUT PLEASE POST YOUR BUG�
RELATED COMMENTS THROUGH THE WEB INTERFACE AVAILABLE AT
<http://issues.apache.org/bugzilla/show_bug.cgi?id=38858>.
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INSERTED IN THE BUG DATABASE.

http://issues.apache.org/bugzilla/show_bug.cgi?id=38858


markt@apache.org changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|NEEDINFO                    |RESOLVED
         Resolution|                            |WORKSFORME




------- Additional Comments From markt@apache.org  2006-10-01 19:06 -------
This works for me with the standard settings for TEMP and TMP without having to
modify either of them to point to C:\temp.

It may be an issue with the NSIS installer.
http://sourceforge.net/project/showfiles.php?group_id=22049&package_id=15374 has
a list of the release notes and there are several issues related to the TEMP
directory. It could also be related to the environments on the machines that has
the problem.

I have checked the Tomcat NSIS script and it does not directly use either the
TEMP or TMP environment variables.

All evidence points to this being something other than a Tomcat issue.

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DO NOT REPLY [Bug 38858] - "failed to install tomcat5 service" on Tomcat installation

Posted by bu...@apache.org.
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Raoul_is_a_geek@yahoo.com changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
           Priority|P1                          |P2




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DO NOT REPLY [Bug 38858] - "failed to install tomcat5 service" on Tomcat installation

Posted by bu...@apache.org.
DO NOT REPLY TO THIS EMAIL, BUT PLEASE POST YOUR BUG�
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Raoul_is_a_geek@yahoo.com changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|UNCONFIRMED                 |NEW
     Ever Confirmed|0                           |1




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